Heritage Plaice

+44 1495 790330

20 Broad St, Blaenavon, Pontypool NP4 9ND United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Heritage Plaice

Heritage Plaice has both strengths and weaknesses, as reflected in the comments provided. It is important to consider a range of perspectives in order to form a comprehensive analysis.

One of the strengths mentioned by a customer is the excellent gluten-free cod and perfect chips offered by Heritage Plaice. This indicates that the establishment caters to specific dietary needs and provides high-quality food. Additionally, the comment about the cod being a whole side suggests that generous portions are offered.

Another positive aspect mentioned is the friendly and helpful staff. Customers appreciate the willingness of the owner and staff to answer questions and provide useful information about the area. This highlights good customer service and a welcoming atmosphere, which can contribute to a positive dining experience.

Furthermore, one customer describes Heritage Plaice as a hidden gem, suggesting that it may not be widely known yet offers exceptional quality. This can attract customers seeking unique and memorable dining experiences.

On the other hand, there are several weaknesses mentioned in the comments. One common complaint is the rude staff members. This can significantly impact the overall experience for customers and create a negative impression of the establishment. Rude behavior can discourage potential customers from returning or recommending the restaurant to others.

Another weakness raised is the early closure time and the staff's lack of willingness to cook close to closing time. This can frustrate customers who arrive near the closing time but still expect to be served. It indicates poor planning and a lack of consideration for the customers' needs.

One customer complains about the quality of the food, specifically mentioning that the fish was spoiled by cooking oil and the chips were not much better. This indicates a lack of attention to detail in the cooking process and raises concerns about the overall quality and freshness of the food.

Additionally, there is a customer who mentions a discrepancy in pricing between the online advertised prices and the prices charged in-store. The refusal to honor the advertised price and the rudeness of the staff further worsened the experience for this customer. This demonstrates poor customer service and a lack of transparency in pricing.

In conclusion, Heritage Plaice has both strengths and weaknesses. The positive aspects include the excellent gluten-free option, friendly staff, and the potential as a hidden gem. However, there are significant weaknesses such as rude staff, early closing times, poor food quality, and pricing discrepancies. It is essential for the establishment to address these weaknesses in order to improve the overall customer experience and reputation.

Best TL Reviews

Rude staff, closes at 9 PM but cannot be bothered to cook anything at 8:50, ranges empty, as they want to go at 9. Absolutely awful and will not go there again. I cannot leave 0 stars so 1 will have to do even though it's to many

Went for fish n chips nice piece of fish before it was dipped in the batter when cooked looked nice and spoiled by the cooking oil that poured out of it totally un edible fit only for the bin chips not much better. Shame because the service was pretty good.

Absolutely 1st class gluten free Cod and perfect chips.

Some of the best fish and chips I've had in recent times, the cod was a whole side and their chips stayed moist too. A hidden gem.

Just had large cod and chips and my friend had cod bites and I swear it was the best fish and chips we’ve had in a long time. The owner and staff were happy to answer our questions about the area, and gave us lots of useful information. Thank you so much for your lovely service and hospitality. We will definitely be back. I am really shocked by the negative feed back left by one customer when I looked up reviews for myself. Sorry but I found what he said very unfair as it is absolutely spotless clean and excellent service, best fish in years and such value for money. I wish them well and can’t wait to be back. Yours, Anna Dugdale.????????

Advertising prices online (Facebook) (and here) which are cheaper than in store, brought it to their attention but they refused to honour the price advertised and were very rude on the phone.

I ended up paying the new price because I had screaming hungry kids.

The food arrived luke warm, sausage in batter was dried out & half the chips were like crisps, will probably give them a miss from now on

Omg! Yum! Haven't had chip shop chips in agessssss! The portions were perfect, lots of choices on food too! Kebabs and burgers! Oooo, need to go back soon. Plus perfect spot to grab a bag and drive 5 minutes up the road to keepers pond! Dinner and a view at a reasonable price! As long as it doesn't rain! ????

Top marks for the cafe 10 out 10 excellent food very clean spotless staff can't do enough for you one off the best chippy I have been In

Great fish and chips, delivery available.