Hi Nails

+1 870-735-0256

650 W Service Rd, West Memphis, AR 72301 United States of America

Open Today: -

Quick Facts About Hi Nails

Hi Nails Place is a nail salon that has received mixed reviews from customers. While some praise the skilled and fast service, others complain about rough treatment, rude staff, long wait times, and poor customer service. Let's analyze these comments to understand the strengths and weaknesses of Hi Nails Place.

Starting with the strengths, several customers mention that the service at Hi Nails Place is very good. They appreciate the skill of the technicians and their efficiency, even when the salon is busy. This indicates that the salon has trained staff members who are able to handle a high volume of customers without compromising on the quality of their work. Additionally, the comment about spending over $200 suggests that Hi Nails Place offers a wide range of services and options for customers to choose from, which could be seen as a strength.

Moving on to the weaknesses, a recurring issue mentioned in the comments is the rough and careless treatment of nails. Customers report sore cuticles and poorly done nails, indicating a lack of attention to detail and care during the manicure and pedicure process. This is a significant weakness as it can result in customer dissatisfaction and negative word-of-mouth.

Another weakness highlighted in the comments is the long wait time. Customers mention waiting for extended periods and, in some cases, even being skipped. This suggests that Hi Nails Place may not have an effective system in place to manage the flow of customers and handle appointments efficiently. A long wait time can be off-putting for customers and may deter them from returning or recommending the salon to others.

Price seems to be another weakness of Hi Nails Place. One customer mentions feeling price gouged, and another customer expresses surprise at the high cost of services. Clarity in communication and transparency regarding pricing are crucial for customer satisfaction. If customers feel they are being overcharged or misled about prices, it can create a negative impression and impact the salon's reputation.

Customer service is also a weakness mentioned by some customers. Complaints range from feeling rushed and not being listened to, to staff members being rude and inattentive. Excellent customer service is vital for any business, and when a salon fails to provide a positive experience for customers, it can result in lost business and negative reviews.

On the positive side, a few customers mention great colors and good results for specific services such as fill and polish change. This suggests that the salon has the potential to deliver good outcomes, but perhaps not consistently across all services. However, these positive comments are overshadowed by the negative experiences expressed by other customers.

In summary, the strengths of Hi Nails Place include skilled and efficient service, a wide range of services to choose from, and the ability to handle a high volume of customers. However, the weaknesses lie in the rough treatment of nails, long wait times, pricing concerns, and poor customer service. Addressing these weaknesses should be a priority for Hi Nails Place to improve customer satisfaction and enhance its overall reputation.

Best TL Reviews

The service is very good they are very skilled at what they do and they are very fast even when. They are busy.

Me and my best friend we're here to get our nails they took very good care of us we spend over$200

Nails look amazing but they are so rough and careless with your nails. My cuticles are still sore this afternoon. The lady who did my nails, she was RUDE!!

Wait time very long, yhen they skipped me. Then i kept saying regular or normal pedicure 25.00and manicure 15.00.

I get done they only have 2 purples faded color and a bright. So i go regular with white line. After she did my toes (looks bad) shecuts me during the manicure. Thens says it will be 56.00. Whoa stop there dont polish hands. Then it was 46.00 for basic manicure no polish and basic pedicure with white line.

I was here long time ago and couldn't remember why i stopped. PRICE GOUGING!!!

Had a fill with Gel polish, fill looks great but the gel polish application (great colors) is less than desirable. He ("John ") was in a hurry and preoccupied with personal issues. I had polish change on my toes, she did great!

I would have given it 5 stars if communication was clear and if they actually cared about the customer satisfaction.

They are so Amazing and always do a wonderful job on my nails!

Long wait.. not overly thrilled with the customer service.... took three hours to get my 10 yo's nails.

Definitely seemed like we were being rushed out. Plus, I can seen my nails under the polish, so I'm not sure what's going on there. They separated my children from myself, and didn't listen to them when they tried to explain the colors they wanted. Done with this place.