Quick Facts About His Touch Barber Shop
Strengths:
1. Skilled barbers: Multiple comments mention the skill and expertise of the barbers at His Touch Barber Shop. Customers rave about the quality of their haircuts and how fresh and confident they feel after visiting the salon. Ryan, Kenny, Nilda, and Keitan are specifically mentioned for their excellent work. This highlights the strength of the barbershop in terms of providing professional and top-notch haircuts to customers.
2. Customer service: The barbers at His Touch Barber Shop are consistently praised for their friendly and personable attitudes. They take the time to speak with customers, explain different haircut styles and techniques, and provide product recommendations and styling tips. This personalized approach creates a positive experience for customers and enhances their satisfaction with the service provided.
3. Clean and well-maintained salon: Multiple comments highlight the cleanliness and upkeep of His Touch Barber Shop. Customers appreciate the hygiene standards maintained at the salon, which contributes to a professional and welcoming environment. A clean salon reflects positively on the barbershop and instills confidence in customers that their health and safety are prioritized.
4. Accepts walk-ins: His Touch Barber Shop is commended for allowing walk-in appointments. This convenience factor makes it easier for customers to visit the barbershop without the need for advance bookings. The flexibility in scheduling appeals to those who may not have the luxury of planning their haircuts in advance or prefer spontaneous visits.
5. Knowledgeable owner: Rick, the owner of His Touch Barber Shop, is highly regarded in the comments. He is mentioned as being great, awesome, and vouched for by customers. This demonstrates that Rick not only runs a successful barbershop but also actively engages with customers and ensures their satisfaction. Having an owner who is also skilled in the art of barbering adds value to the overall service and reputation of the barbershop.
Weaknesses:
1. Inconsistency in service: One customer had a negative experience where their son's haircut turned out poorly, despite the efforts of the owner to fix it. This inconsistency in the quality of the service is a weakness for His Touch Barber Shop. It can lead to dissatisfaction among customers and may negatively impact the shop's reputation. Addressing the issue of inconsistency and ensuring that all barbers consistently deliver high-quality haircuts should be a priority for the barbershop.
2. Limited appointment availability: While multiple comments mention the convenience of walk-ins, it is worth noting that there are also customers who prefer to book appointments in advance. His Touch Barber Shop could potentially improve its customer experience by offering a combination of both walk-ins and appointment-based services. This would provide customers with more flexibility in choosing their preferred method of scheduling and reduce the risk of long waits during busy periods.
3. Unclear refund or compensation policy: In the comment where a customer received a subpar haircut, they express disappointment in being charged full price despite the unsatisfactory result. The lack of clarity regarding refunds or compensation in such situations is a weakness for the barbershop. Implementing a clear policy to address customer concerns and rectify any issues with haircuts would help mitigate such negative experiences. Offering partial or full refunds, complimentary follow-up treatments, or discounts on future visits could demonstrate the barbershop's commitment to customer satisfaction.
4. Appearance of the shop: One comment mentions not to expect a glamorous or gorgeous shop. While this may not be a significant concern for all customers, it is worth considering that the overall ambiance and appearance of a barbershop can contribute to the customer's overall experience. Enhancing the aesthetics of the shop, through renovations or decor improvements, could potentially attract more customers and create a more pleasant atmosphere.
In conclusion, the strengths of His Touch Barber Shop lie in its skilled barbers, excellent customer service, clean salon, acceptance of walk-ins, and a knowledgeable owner. However, there are weaknesses to address, such as inconsistency in service, limited appointment availability, unclear refund or compensation policies, and the appearance of the shop. By addressing and rectifying these weaknesses, the barbershop can further enhance the overall customer experience and strengthen its reputation in the Bakersfield area.
Best TL Reviews
Ryan gave my son by far the best haircut he’s had. He is friendly, professional and helpful (he gave my son product recommendations & styling tips for what he wants his hair to do). The salon is well maintained and clean. Thank you- we’ll be back!
Am new to Bakersfield area and don’t like driving an hour and half to Los Angeles for a haircut no more .I book an appointment on Booksy with Kenny.
11/12/2022 I went to the barbershop for the first time and Kenny really took care of me . He had me looking fresh and I felt fresh. 10/10
11/22/2022 definitely went back to get another haircut with Kenny . I highly recommend ..
All the barbers in the shop will definitely have u looking fresh . Also they accept walk- in All Day !
My son had an appt with Rien, he gave him an awesome cut and is very personable! All of the other barbers in here take the time to speak with you as well. I would highly recommend this shop!
Just got the FRESHEST cut from Nilda. I called down hoping to have the owner take me as a walk-in after seeing his amazing portfolio on Booksy. However, he was double booked with a wait list! He did say that he was grateful for the appreciation of his work and that he had another barber there he'd vouch for if I was willing to give it a shot. I am glad I took the chance, I've gotten rave reviews, everyone is very impressed! Myself most of all. My girlfriend says im not allowed to go back to my old barber.???? Thanks for the awesome service and attention to detail.????
Took my son there after going there for years. We usually get cuts with Rory but he's not there anymore. Sad to say this time was absolutely horrible. The guy butchered my sons hair. Owner Rick tried to fix it but it still looks bad. I don't know why i was still charged and full price. I still gave Rick a tip which i truly regret now. My son is stressing about starting school and he's afraid kids are going to make fun of him. I'm extremely disappointed with the way it was handled. I'm truly sad about the service this time. I don't know what to do
Keitan cut my hair and took the time to explain to me the difference between a fade a taper which i appreciated. I love my haircut and first time customers get a discount on their first haircut which is awesome. Great quality and great price. Don't expect a gorgeous glamorous shop, but do expect quality
Had a wonderful experience here easy to locate fast and friendly environment very professional got my first haircut by a women today her name is nilda very great!! I'm one happy customer! Also the owner rick is awesome.
Rick is awesome! Best barber in Bako. Not only does he do quality in his art, but his shop has a very open vibe. Highly recommend.
His Touch Barber Shop Info
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