Quick Facts About Holl & Co - Under New Management - From Dec 2020 This Is No Longer Hollie’s.
Holl & Co, under new management since December 2020, has received a mix of positive and negative reviews from customers. The strengths and weaknesses of the place can be identified through the comments provided.
Starting with the strengths, several customers have praised the friendly and skilled staff that were present before the change in management. These customers had been enjoying haircuts at Hollie's for several years, indicating a level of satisfaction with the previous state of the business. The staff were commended for their professionalism and excellent customer service. Some customers mentioned specific employees who provided exceptional services, such as Kody and James, who were highly skilled at their craft. Hollie, the previous owner, was also recognized for her charity work, which garnered appreciation from the community.
Additionally, customers highlighted the positive atmosphere and environment at Holl & Co. The barbershop was described as welcoming and friendly, making customers feel comfortable during their visits. The staff were patient, particularly when dealing with children, creating a child-friendly environment. Good prices were also mentioned as a positive aspect of the business.
On the other hand, weaknesses were also identified by customers. The most significant weakness mentioned was a bad experience with a haircut. One customer claimed that their hair was completely ruined for about two months after visiting the barbershop. They warned others not to visit the place based on their experience. Another customer expressed dissatisfaction with how their hair was cut, stating that the stylist cut off much more than what was requested and yanked their head painfully during the process.
Furthermore, a negative interaction with the manager was highlighted by one customer. After their hair was severely damaged, the manager's response was deemed dismissive and unsympathetic. The customer felt that their distress was disregarded, and they expressed a lack of trust in allowing the same stylist to work on their hair again.
In terms of suggestions for improvement, one customer recommended providing some form of entertainment, such as a TV, in the waiting area to help pass the time, as the barbershop often seemed busy.
In conclusion, the strengths of Holl & Co, under new management, include the previous friendly and skilled staff, positive atmosphere, excellent customer service, and reasonable prices. However, weaknesses have been identified in terms of accurately fulfilling haircut requests and dealing with customer complaints. It is important for the new management to address and rectify these issues in order to maintain customer satisfaction and improve their overall reputation.
Best TL Reviews
The trim was bad, completely ruined my hair for about 2 months and do not recommend.
I had enjoyed haircuts at Hollys for 4 years prior to the new management with friendly and skilled staff, the past state of the buisness would have been an easy 5 stars.
Today I came in with an afro of hair (approx 7-8 inches long) and asked for about an inch off exept on the back where I just wanted it tidied up a little without loosing the length.
What the man cutting my hair did was to begin cutting my hair off in 6 inch lengths destroying months and years of growth while yanking my head painfully this way and that to do so.
I was saved from this treatment by a female member of staff who intervened after she saw how badly my hair had been mangled and how upset this was making me.
This lady did her best to fix my hair and make the resulting damage presentable with a mind to how it could be regrown in the future, and if the tale had stopped there I could forgive the buisness the mistake and move on.
But when the manager arrived his comment on the matter was to tell me that the man simply made that mistake because he hadn't cut my hair before and would do better next time I came in, completely ignoring the obvious distress and the fact that no one would trust someone that destroyed their hair to work on it again.
1/5 do not let the men there touch your hair if you have a remotely unusual haircut as they ignore basic requests and bodily consent, however the ginger haired lady is skilled and good with customers like the staff were in the past.
Just had my first trip to Holl and Co and had just the very best experience. I had a lovely pamper including a hair cut and my first ever beard trim, nose and ear wax. All the staff were extremely professional and went out of their way to give me exactly what I wanted and I left feeling and looking like a new man .A totally five star experience. Thanks and i will be back.
Returned to Holl and Co's of Northallerton for a Hair cut and luxury shave on Friday, both were excellent. Shave with Hollie was an unbelievably relaxing experience. Followed by a professional short back and sides plus trim with Dennis. Really friendly service and great atmosphere in the shop. Will definitely be going back on a regular basis, would definitely highly recommend!
This is the second time I've been here and I'm very happy with their service! Excellent attitude and great environment for customers. I recommend to be patience as they seem to always be very busy. Just as a recommendation they could put a little TV in the back or something else to kill time.
The Barber team at Holl & Co is unbelievable, i normally get my hair cut by Kody and shes great, and really good with my child who now loves getting his hair cut.
I got a skin fade by James and he was a credit to Holly. Easily best skin fade I've had.
If your looking for a barbers in the northallerton or the surrounding area go here and you wont be disappointed.
Worth every penny.
Brilliant barbers based on Northallerton high street. Offer the best Male grooming services in the Northallerton area. All staff trained to a high standard and all the girls are lovely - a very great place with great people ???? Hollie has Also worked hard for local and national charities - so well done ????
They provide a very welcoming service. Super friendly and very patient with my son when he gets his hair cut. Good prices too.
Holl & Co - Under New Management - From Dec 2020 This Is No Longer Hollie’s. Info
Amenities
Accessibility
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Wheelchair-accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | 08:30 AM - 04:00 PM |
| Sunday | Closed |
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