Horse and Jockey

+44 151 488 5005

2 Arrowe Park Rd, Upton, Birkenhead, Wirral CH49 0UD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Horse and Jockey

The Horse and Jockey place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers complimented the staff and described them as friendly and lovely. This is important in creating a welcoming and enjoyable atmosphere for patrons. Additionally, the pub offers a variety of entertainment options, such as psychic nights, karaoke, open mic nights, and quizzes. This shows that there is always something happening, providing customers with an engaging and lively experience. The function room was also praised as being perfect for the needs of the reviewer. This indicates that the pub has the facilities to cater to different events and occasions. Another strength is the affordable price of the beer, which is mentioned as being considerably less than the reviewer's usual watering hole. This suggests that the pub offers good value for money.

However, there are several weaknesses that are also listed in the comments. One of the main issues highlighted is the poor quality of food and service. Many customers complained about burnt pizzas, burgers, and garlic bread, as well as greasy burgers. This indicates a lack of quality control in the kitchen and suggests that the young cook, who was under stress due to the departure of the previous chef, may not have been adequately trained in preparing the menu items. The fact that the cook refused to acknowledge the issues with the food and did not apologize further adds to the negative experience for the customers. This raises concerns about the consistency and quality of the food, leading to doubts about whether future visits would yield better results.

Another weakness mentioned is the lack of knowledge among the staff on how to process refunds via debit card. This shows a lack of training in basic operational procedures, resulting in inconvenience and delays for customers seeking a refund. Additionally, the dartboard is described as needing replacement and the decor as tired. While these may indicate the pub's popularity and a well-loved atmosphere, it also suggests that the management may not be investing enough in regular maintenance and updates to keep the establishment looking fresh and appealing.

Another weakness indirectly mentioned is the need for all staff to be fully trained in the use of chip and pin/contactless payment machines. This suggests a lack of consistency in staff training and raises concerns about the overall efficiency and professionalism of the establishment.

In summary, the Horse and Jockey place has strengths such as friendly staff, a variety of entertainment options, and affordable prices. However, weaknesses such as poor food quality and service, lack of knowledge on refund procedures, outdated decor, maintenance issues, and lack of consistent staff training in payment systems detract from the overall experience. These weaknesses need to be addressed in order to improve customer satisfaction and encourage repeat business.

Best TL Reviews

I found it difficult to grade this review because there are so many good things here to appreciate. However, the bad things are enough for me to not return.

The young, male "cook" was under stress due to the previous chef leaving. However, he should not take it out on customers. Despite his boss, two waitresses and other customers agreeing that the pizza, burger and bun were all burnt (see photos and judge for yourselves) he was adamant that there was "nothing wrong with them" and "they have to be like that so that they are cooked in the middle!" Despite boasting catering education the boy could do with further training bespoke to the menu he is preparing.

It was agreed with the barmaid that I would get a full refund but, there was no one on the premises that knew how to do a refund via debit card.

She had rung the Manager, who was due in, and reassured me that the Manager would call me in about an hour to issue the refund and confirmed to me that I would not have to return to the premises to get my refund.

Over 24 hours later and no phone call, I returned to the premises where the Manager did apologise to me. She also wasn't able to refund onto my card either and ended up giving me cash (which apparently couldn't be done the previous day!)

The boy apologised for the way he spoke to and treated me but would not apologise or accept that the food was burnt. Which tells me that, should I return here, the food would still be prepared the same. This would not be acceptable to me so I will not be returning. Which is a shame as the rest of the staff and customers were lovely and well mannered.

The dartboard desperately needs replacing and the decor is a bit tired (which indicates a well loved and popular pub). Which makes this review all the more tragic.

All staff should be fully trained in the use of the chip and pin/contactless payment machine.

I wish I could score this place more than the two stars but, I pride myself on honest, accurate reviews and value the reputation I have built on this.

Lovely pub? The function room was perfect for what we needed.

Really nice friendly staff friendly atmosphere and plenty always going on recommend the psychic nights always a pleasant evening

Awful service burger was greasy waited an hour half for it to come missing orders and pizza and garlic bread was burnt and awful never order from these

Good night grandchildren enjoyed fire works and i enjoyed the karaoke ???? afterwards 5stars

Popped in a quick pint great beer ???? and was considerably less than my usual watering hole will be back not because of the price difference just the quality of the beer ????????

Fantastic atmosphere, the managers are lovely people and rhe food is amazing. There is entertainment on nearly every night, whether it's a quiz, open night mic or karaoke, there is always something happening. Well worth a visit

Good friendly pub