Quick Facts About Hot Nails
Hot Nails, based on the provided comments, has several strengths that contribute to its positive reputation and loyal customer base. Firstly, the salon is praised for its amazing customer service. Customers mention that they were immediately attended to at the time of their appointment and that the staff is friendly. This is an important factor as it ensures a positive and comfortable experience for customers.
Furthermore, the nail technicians at Hot Nails are highly skilled and capable of delivering excellent results. Customers mention that their nails were done perfectly, exactly as they wanted, even replicating complex designs from Pinterest photos. This showcases the salon's attention to detail and ability to meet customer preferences. Additionally, the salon is commended for cleanliness, which is a crucial aspect of maintaining a hygienic and professional environment.
Moreover, Hot Nails seems to have a loyal customer base due to its commitment to providing consistent quality service. Many customers mention that they are regulars at the salon and constantly choose Hot Nails for their nail needs. This loyalty can be attributed to the technicians' perfectionist approach and the reasonable prices offered by the salon. Customers mention that they have received intricate nail designs without any extra charge, which speaks to the salon's dedication to customer satisfaction.
The positive reviews also highlight the welcoming atmosphere created by the staff members. Customers mention feeling comfortable and at home while getting their nails done, which is particularly valuable for those who are new to the area, like Katie. This indicates that Hot Nails has successfully established a friendly and inviting environment that makes customers want to return.
In terms of weaknesses, there are a few criticisms mentioned in the comments. One customer mentions poor customer service, specifically relating to a lack of greeting upon entering the salon. Another states that a technician was on their phone during the appointment, leading to a subpar result in terms of nail thickness and width. These incidents indicate that there may be occasional lapses in customer service or professionalism, which could potentially create a negative experience for some customers.
It is important to note that these weaknesses are based on a limited number of comments and may not accurately represent the overall experience at Hot Nails. However, it is crucial for the salon to address these issues and ensure consistent quality service to maintain a positive reputation.
In conclusion, Hot Nails has several strengths that contribute to its positive image among customers. The salon excels in customer service, offering immediate seating, friendly staff members, and skilled nail technicians. The ability to replicate complex designs and the commitment to cleanliness also contribute to its strengths. However, there are a few criticisms regarding poor customer service and lapses in professionalism, indicating potential areas for improvement. Overall, Hot Nails seems to have a dedicated and loyal customer base, primarily due to its consistent delivery of high-quality nail services.
Best TL Reviews
Amazing customer service and they did my nails perfectly !! I booked an acrylic full set and gel pedicure. I was seated immediately at the time of my appointment. The nail tech made my nails look exactly like i wanted from a pinterest photo with a complex design. The salon is clean and everyone working there is friendly. I would recommend this place to everyone!
Katie is amazing! I just moved to Smyrna so I was looking for a nail salon that made me feel comfortable. Katie made me feel right at home. I can't see myself going anywhere else.
“Hot nails” is my favorite nail salon! i go here every time i want my nails done. they are super nice and they aren’t messy when it comes to giving full sets. Today Michael did my nails and he took his time to make them perfect! The guys there are perfectionists. A lady did my nails awhile back and did heart designs and didn’t charge me for the designs. i love these people. the prices are cheap i only paid $45 for the nails in the picture.
Didn"t even know this nail place was here until today!! Definately will be my go to place to do dip powder over my natural nails!! Super nice!!!
This is my go to spot when I'm home and need my nails done I advised making an appt they are usually booked. Good for your nails. Not for the message if you doing a basic pedicure, because it's not that intense of a message for a basic pedicure. Of your like me and need you arches realt worked don't just go for basic pedicure.
Highly recommend! I love them there ! They always make me feel welcome and my nails don’t break or chip like other places I’ve been after few days ! Forever customer ????
Poor customer service!!! Went there with daughter and granddaughter to get pedicures. Didn’t greet us when we came in the door!! Had an attitude during whole process. Not pleasant at all. No smiles. Except for customers they seemed to know. Will never go back!!
There are a few nail salons in the area but I liked Hor Nails because they used to do the best acrylic nails in my opinion. However the last few times the service has been not good. The technician was on his phone throughout my appointment and he skipped steps which made my nails look bad. Too thick and too wide. This will be the last time going here. I’m sure other technicians are better maybe I just got a bad one.
Hot Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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