Hot Stuff Car Wash

+1 541-269-5065

2700 Woodland Dr, Coos Bay, OR 97420 United States of America

Open Today: -

Quick Facts About Hot Stuff Car Wash

Hot Stuff Car Wash has several strengths that contribute to its positive customer reviews. Firstly, customers appreciate the quality of the car wash services provided. Many customers mention that their cars were left bright, shiny, and clean after visiting Hot Stuff Car Wash. The car wash is praised for doing the job by hand, using brushes and a wand for water, which gives customers confidence in the thoroughness of the cleaning process.

Another strength of Hot Stuff Car Wash is the friendly and excellent customer service. Customers mention that the staff is friendly, motivated, and hardworking. They appreciate the positive attitude and professionalism of the car attendants, with one customer even suggesting that an employee named Cindy would be suitable for a management position due to her exceptional customer service skills. This positive experience with the staff contributes to customer loyalty and encourages repeat visits.

Additionally, customers mention that the prices at Hot Stuff Car Wash are fair and reasonable. Many customers appreciate that there is a range of services offered, from basic washes to full details, catering to different customer needs and budgets. The affordability of these services is mentioned as a strength, making it accessible for customers to keep their cars clean.

One customer mentions that the car wash had a coupon for a free car wash, indicating a promotional strategy that can attract new customers and incentivize them to try out the services. This suggests that the business is proactive in reaching out to potential customers and offering incentives to encourage trial.

However, there are also some weaknesses and areas for improvement that customers have highlighted. One customer mentioned that the waiting room lacked heat, which negatively affected their experience during the colder months. Improving the waiting area comfort could enhance the overall customer experience, especially for those who choose to wait while their car is being washed.

Another weakness mentioned is the lack of clear pricing and explanation of services. This can lead to confusion for customers who are unsure of what services they are receiving and what the associated costs are. Simplifying the pricing structure and ensuring that customers have a clear understanding of what is included in each service would alleviate this issue and create a more transparent experience.

Customers have also mentioned that the signage at the business is poor, making it difficult to navigate and understand the available services and prices. Adding clear and attractive signage that stands out would improve the overall visibility and appearance of the car wash, making it more inviting to potential customers.

One customer also mentioned that the towels used for drying were dirty, leaving streaks on their windows. Keeping clean towels available for customers and ensuring that the drying process is thorough and streak-free would enhance the final result and leave customers more satisfied.

In conclusion, Hot Stuff Car Wash has several strengths, including their quality car wash services, friendly customer service, and fair prices. However, there are areas for improvement, such as providing a heated waiting room, simplifying pricing and services, improving signage, and ensuring the use of clean towels for drying. Addressing these weaknesses would help to enhance the overall customer experience and ensure continued customer satisfaction.

Best TL Reviews

Our car was way way dirty. Winter travels made it look like a dirt ball with wheels. When all done Our car was Bright, Shiny and so clean. Thank you for a Great job. We will be back.

I always drive away with my vehicle looking like new!! Excellent, very friendly service and fair and reasonable prices! From a basic wash to a full detail, you won't be disappointed!

This car wash is probably one of the absolute best. They do it by hand the old fashioned way with a brush and a Wand for water. They can get your wheels and next door you can get a detail. All at an affordable price.

They did a great job on my car. I only wish their waiting room had heat. My feet were soooo cold.

Very happy with the job they did! Wish they had a more simple pricing for the job tho. Instead of this price for this and a price for that. To me, if you want the inside of your car cleaned, that should include doing the dash too! There is a price for a 15 min vac or a 30 min vac. I can't imagine having to need 30 min to vac the inside of a car. Got this done for a trip to Albany. It rained in the night and the car still looked freshly washed. I will definitely go back!

I came here for the first time the other day. My car attendant was named Cindy. She was very happy, motivated, worked hard and did a fantastic job.

Her customer service skills were top notch and because of her I will continue to come back.

I hope the owner of this place knows how great of a employee she is she talks very highly of the company and if she was my employee I would be so happy to have her on my team and she would be up for a management position.

Overall I had a wonderful first time experience and will come back soon .

Thank you!

We received a coupon for a free car wash so we gave it a try. There was no one to greet us or explain their services so I wandered around until I found an employee. She washed the car and cleaned the wheels before having us drive around a corner (still inside the building) for the drying part. The young man did a fair job, opened a car door and asked if we wanted the door jambs washed. We still had no idea what the services were and would have paid extra (if that’s the deal) had we been asked.

The business has poor signage ( noticed upon exit) that lists services/ prices but could use one upbeat and cheerful person to greet and explain services and fees. There are a lot of add-on services, including detailing according to their ad. It just felt “less than,” as if some extra storage area had a car wash within.

Cheerful greeter, possibly uniforms to i.d. staff, and more towels. $$$ The “dryer” person used a dirty towel and left streaks on my windows.

GREAT IDEA…poor execution. I do understand business and times are tough…which means cheerful and helpful is more valuable than ever.????$$$

Got my SUV washed here today. It was pretty dirty and the price of $11 for my car was worth every penny. You have to pay extra for towel dry but I carry towels in my car. It's a good deal for hand wash of your vehicle.