Hot Wok

+44 1292 268318

40 Carrick St, Ayr KA7 1NS United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Hot Wok

Hot Wok place, based on the comments provided, has both strengths and weaknesses that can be highlighted.

One of the greatest strengths of Hot Wok place is its amazing food at a reasonable price. Multiple comments mention how the food is delicious, hot, and freshly cooked. This indicates that the quality of the food is consistently high, which is a crucial factor for any restaurant to maintain customer loyalty. In addition, the lunch menu offered at a discounted price is considered a bargain by one customer, making it an attractive option for college students or anyone looking for value for money. Moreover, the willingness of the staff to accommodate vegetarian customers and prepare a vegetarian curry, despite it not being on the regular menu, demonstrates their flexibility and customer-focused approach.

Another strength of Hot Wok place is the friendly and welcoming nature of the staff. Customers appreciate being greeted with a smile and a friendly hello. This positive and friendly vibe plays a significant role in attracting repeat customers and creating a pleasant dining experience.

Unfortunately, there are several weaknesses that can be identified based on the comments provided. One of the biggest concerns is the lack of proper customer service when issues arise. The incident involving the wrong delivery and the subsequent unhelpful response from the woman at the shop is a significant letdown. This lack of support and unwillingness to take responsibility tarnishes the reputation of the restaurant and can result in negative word-of-mouth.

Several comments also point out issues related to the food quality and hygiene. Complaints about dried out and undercooked food raise concerns about the consistency in preparing and storing the meals. Furthermore, the mention of being violently sick after eating at Hot Wok place raises concerns about food safety and proper hygiene practices. These incidents can significantly damage the reputation of the restaurant and deter potential customers.

Another weakness that is highlighted in the comments is poor communication and attitude from the staff. One customer reports being shouted at and subjected to abuse by the chef when trying to complain about the food. This kind of behavior towards customers is unacceptable and can severely impact customer satisfaction and overall reputation.

Additionally, the comment about the cash-only policy and lack of a till suggests potential tax evasion. While this might not directly impact the customer experience, it raises ethical concerns about the business practices of Hot Wok place.

Lastly, a customer raises a minor issue regarding the packaging and presentation of the food. The lack of napkins to clean up any spills caused by the saucy dishes suggests that the restaurant could improve its packaging or provide additional convenience items to enhance the overall experience.

In conclusion, while Hot Wok place has its strengths such as delicious food at a reasonable price and friendly staff, it also has several weaknesses, including poor customer service, concerns about food quality and hygiene, negative staff attitudes, and potential taxation issues. As a result, Hot Wok place should address these weaknesses to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

Food is always amazing and at a reasonable price

Tried today for the first time after hearing raving reviews and they did not disappoint! The food was tasty, hot and freshly cooked and the staff were super welcoming and friendly. Will be back!

Ordered £15 worth of food on just eat only for driver to take it to the wrong house, called the shop and the woman was no help at all, told me to go looking for it and they won’t replace or refund. I wouldn’t have even gave one star but had to so I could post a review. Certainly won’t be using just eat or noodle bar again.

Was violently sick a few hours after eating here. Food was always dried out as it’s preprepared and obviously it’s not being stored hygienically. Used it because it’s quick. The cash only policy and no till shows obvious tax evasion too. Avoid.

Most of food was hard and undercooked, chicken balls filled of grease. When I was on the phone to complain I got abuse and shouted at down the phone by the chef and could hear a woman saying stuff under her breath in the back ground. Absolutely appalled by the service, food and the way i was spoken too. Foods as disgusting as the chefs attitude.

Firstly let me just say the food here is brilliant. As a college student that regularly goes for lunch and gets the lunch menu for £4.50 which is a bargain in its self.

I normally get myself, Salted Chilli Chicken and chips. It never disappoints. I normally get a bottle of juice with this and it normally comes to around £6.30 for a the lot. The portion size you get for lunch is amazing. Not to mention my friend who tried being a vegetarian for a while asked if there was anything vegetarian on the menu, the guy didn't have anything vegetarian made, but gladly made my friend a vegetarian curry.

Finally, you are always greeted with a friendly hello and smile from the staff that works here, this gives a very positive and friendly vibe and this is one of the main reasons I keep coming back to the noodle bar in Ayr.

Yummy food always nice and fresh, friendly staff also if you strike up a conversation ????, probs my fave takeaway for noodles ect

Decent food, sauces are limited and don't like how they just shove it on top... Especially when they close the lid and sauce gets on it, then on your hands, if they gave you napkins or something then 5 stars.