Quick Facts About House of Leilans
House of Leilans is a salon that seems to have many strengths based on the comments provided. One of the biggest strengths is the level of customer service and professionalism demonstrated by the staff. Customers repeatedly mention how friendly and welcoming the staff is, making them feel comfortable and valued. This positive atmosphere is likely to create a great overall experience for clients.
The expertise and skill of the stylists is another strength highlighted by the comments. Customers praise specific stylists for their attention to detail, precision, and ability to achieve the desired hair color and style. Grazie in particular is mentioned as a perfectionist who takes her time to ensure excellent results and to address any concerns her clients may have. This level of expertise instills confidence in the customers and contributes to their overall satisfaction.
The cleanliness and modern infrastructure of the salon is also highlighted as a strength. Customers appreciate the fact that the salon follows CDC guidelines and provides a safe and hygienic environment. A clean and modern salon space adds to the overall comfort and professionalism of the experience for clients.
Many clients also commend the salon for its use of high-quality products and salon perks. They appreciate that the salon does not cut corners when it comes to the products used and the overall experience. This attention to detail and commitment to quality contributes to the positive experience enjoyed by the clients.
Additionally, the recommendations and word-of-mouth referrals from existing clients speak to the overall satisfaction and positive reputation of the salon. Multiple clients mention being recommended to specific stylists, indicating a high level of trust and confidence in the salon's services.
While there are several strengths that contribute to the positive reputation of House of Leilans, there are also a few areas where the salon could improve. One weakness mentioned is regarding the management and organization of appointments. Some clients mention experiencing issues with scheduling, including double bookings and cancellations. These issues can lead to frustration and inconvenience for clients, and the salon should work on improving their appointment management system to prevent these problems from occurring.
Another weakness mentioned is the language barrier for non-Portuguese-speaking clients. While the staff is generally praised for their professionalism, one client expressed frustration at not being able to understand what the staff was saying about their hair. This language barrier can lead to miscommunication and a lack of clarity in explaining the hair treatment process. The salon could consider offering translation services or ensuring that stylists are able to effectively communicate with clients who do not speak Portuguese.
In conclusion, House of Leilans appears to be a salon with many strengths. The positive customer service, expertise of the stylists, cleanliness of the salon, and use of high-quality products all contribute to the overall positive experience enjoyed by clients. However, the salon should address the weaknesses mentioned, such as appointment management and language barriers, in order to further enhance the customer experience and maintain their positive reputation.
Best TL Reviews
FIRST OFF ASK FOR GRAZIE !!! 20/10 experience!! I cannot say anything but good things about the salon from walking in to walking out (from the bathroom to the massage chairs while you get your hair washed). This is a beautifully well run business. The owner is not cheap with its products or salon perks. I can tell. A little background. I am Asian, I don’t speak Portuguese/Spanish, but I never felt in any way that when the employees were speaking in Spanish were they ever talking negative about their clients. As for the hair, I have Dark black Asian hair and I wanted to go ash brown! In the past I have went to other salons (high ends, in a persons home, in other countries) but never have I ever received a hair color that’s been right on the money.
The stylist: from the moment I walked in she opened me with open arms, as you know again I don’t speak Spanish but never once did she ever make me uncomfortable. When she even talked to one of her colleagues in the salon in Portuguese she even apologized which was not necessary. I was always asked if I needed anything. Drinks, food, water and etc.
Color Choice : She did a test strand on my hair of course before proceeding to make sure what she was dealing with as in because I wanted to go from previously colored dark black hair to light ash brown. We then decided on a color based on the picture I had even showed her.
The process: She took her time. I mean took her time and it shows . From every piece of hair. She blended it, toned it, and then gave my hair a treatment. My hair color was beautiful even before the blending and the toning it. If you want precision go ask for GRAZIE. She is a perfectionist. Beyond words. I usually leave salon with an orange tone or brassy because again my hairs really dark and I’m usually told it’s going to be more than 1 session, but with her she did on FIRST SESSION. My hair feels healthier than it did when I walked in. I love long hair and she was respectful to cut ONLY 1 inch which I loved. She was so patient with me. It was like GRAZIE was in her zone like a painter working on her masterpiece. I highly highly recommend her.
The front desk receptionist (I didn’t get a chance to catch her name) was also very nice from the beginning.
I’m very observant as I was there for a color process treatment so I was there for some time. I saw everyone’s encounter. As new clients/ prospective clients walked in , customers looked more comfortable going to Grazie, she’s very welcoming. I was recommended to her from two separate clients.
While speaking with Grazie, I asked her how long has she been doing this because from every detail she was going over. It was as if she knew all my concerns regarding how to blend the hair. She’s worked at a high end salon on 5th Ave in NY before moving to NJ and was assistant stylist to the hair stylist of who does Beyoncé’s hair which just shows you she was always on her feet and her precision is on the dot.
Pictures below!
If the owner or manager sees this please translate it to Portuguese because the salon is a 10/10 for me and 20/10 for Grazie
The salon is amazing, installations brand new, following all the CDC guidelines to keep everyone safe, the receptionists were very kind. Fabio did highlights on my hair and I couldn’t be more happier with anyone else, he was so patient, kind, very detailed, my hair came out even better that what I expected, the result was incredible, marvelous, stunning, definitely recommend him to anyone who is looking for a change and great results with hair colors. Thanks for my biggest transformation. Obrigada ????
I’ve been getting my haircut and blow dried by Sam for 4 years, His work and professionalism are top notch. I strongly recommend Sam to everyone. Leaves my hair full and glossy. He’s got a forever loyal customer with me !
Pior gestão e experiência em todas as vezes que fui ao salão . Sim, eu dei mais de uma chance ao salão e todas as visitas eu tive problema.
Eu moro a 1 hora de distância , e marquei sempre com antecedência meus horários , nunca foi cumprido . Diversas confusões de agenda, apagaram meu agendamento ao invés de cliente que cancelou , sobrepõe mais de um cliente no mesmo horário , atraso , confirma depois cancela .
Gerente bate boca com funcionários na frente dos clientes (no caso eu), a manicure sempre tem imprevistos e não pode honrar com os agendamentos, a recepção um fiasco, péssima em fazer o serviço que é o mais simples: uma gestão de agenda dos clientes .
Recomendo : Jamais
I highly recommend House of Leilans. I wanted to change my hair and get highlights, and had a great experience with Grazielle Reeder. She fully understood my preferences, patiently guided my through the best style for my hair and executed an amazing service. Not I’m satisfied with the results but I’m also amazed by the kindness of all the staff, the cleanliness of the place and modern infrastructure of the salon.
I think if you're Brazilian, you're used to it, but seen from another perspective… Staff is sooooo unprofessional, they talk about random subjects ALL THE TIME and you can’t understand. I had no idea what they're saying about me or my hair. My experience was extremely painful (no joke...I was crying!) And she didn't know how to explain what the hell she was doing on my hair (as she didn't know the product’s name in English) The place is clean and nice but not worth the aggravation…
A cabeleireira Grazielle me atendeu muito bem e explicou todo o tratamento que meu cabelo precisava. Em 2 meses seguindo firme o tratamento e cuidando em casa com a Kérastase, a qualidade do meu cabelo mudou completamente. Recomendo a Grazi e os produtos. Nota 10!
I met Lazaro Lambertucci recently and had my hair highlighted to a beautiful sapphire blue and have been getting compliments daily as result of his work, he is an amazing and caring professional with an outstanding knowledge on his field! He is truly one of a kind when it comes to keeping it real to what can and should be done to your hair. If you’ve ever had your hair treated poorly at a hair salon, this is most definitely the place to go so he can help you treat your hair the proper way bringing health back to it ! I am beyond happy and pleased with how I was treated by him and the staff! I cannot speak highly enough of this salon! House of Leilans is the definition of perfection when it comes to atmosphere, what a beautiful place ! I couldn't be happier with my hair! Not only did Lazaro not rushed as I have found to be the norm in most salons, but he took the time to make sure I was completely satisfied with the cut, color and style before I left. He showed that he truly cares about his customers and takes pride in his work. Thank you, Lazaro and will be back soon!!!
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House of Leilans Info
Amenities
Health & safety
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Appointment required
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Temperature check required
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | Closed |
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