Imperial Hotel

+44 1207 233933

82 Ash Ter, Stanley DH9 0HU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Imperial Hotel

The Imperial Hotel has a mix of strengths and weaknesses, as reflected in the comments provided. Let's delve into them in more detail:

Strengths: 1. Great food and great prices: Many reviewers mentioned the excellent quality and affordability of the food at the Imperial Hotel. This is a significant strength as it creates a positive dining experience for customers. 2. New management: The mention of the hotel being under new management suggests that there have been positive changes made, which can improve the overall experience for guests. 3. Friendly and welcoming staff: Multiple comments praised the staff at the Imperial Hotel for being happy, welcoming, and helpful. This is a crucial strength as friendly service contributes to a pleasant atmosphere and encourages repeat business. 4. Good selection of music: Reviewers mentioned enjoying the music played at the Imperial Hotel, particularly on the weekends. This suggests that the establishment offers a diverse range of music that caters to different tastes. 5. Reasonable prices: Customers appreciated the affordable prices for drinks, including offers on cocktails, shots, and pints. This is a strength as it attracts budget-conscious customers.

Weaknesses: 1. Unpleasant toilets: One reviewer mentioned that the toilets at the Imperial Hotel were unpleasant, with sinks in need of a wash and a lack of soap. This is a significant weakness as it reflects poor hygiene standards, which can negatively impact the overall impression of the establishment. 2. Noise levels: Another customer complained about the excessive noise, making it difficult to hold conversations. This can deter customers who prefer a more relaxed and quieter environment. 3. Lack of break in music: The absence of breaks in the music seems to be an issue for at least one customer. This can be seen as a weakness because breaks in the music provide an opportunity for customers to socialize or have conversations without shouting over the noise. 4. Inconsistent quality of food: While some reviewers praised the food, one comment mentioned that the food at the Imperial Hotel was only "edible sometimes." This suggests that there may be inconsistencies in the quality of food, which can lead to a negative dining experience for some customers. 5. Issues with management and staff: Multiple comments criticized the bar staff and management for being lacking in intelligence, rude, and condescending. This is a significant weakness as it can create a hostile and unwelcoming environment for customers.

In conclusion, the Imperial Hotel has strengths in terms of its great food, affordability, friendly staff, and good music selection. However, it also has weaknesses such as unpleasant toilets, excessive noise levels, inconsistent food quality, and issues with management and staff. It is important for the hotel to address these weaknesses in order to improve the overall customer experience and attract more customers.

Best TL Reviews

Great food great prices under new management great staff give it a try the imperial Hotel is open for breakfast lunches 9am till 3pm Monday to Saturday Sunday lunches 11 am till 3p m karen and pip at the kitchen helm

Must say unreal and brilliant happy, very very welcoming staff. Would really recommend your weekend there. Friday DJ was cheesy but mint, Saturday was the best nite ever DJ was out of this world played, the best tunes and mixed them you can tell he's very experienced must of be doing it a while. But to round it off get yourself in ????????????????????

Music good. Prices ok. Not to crowded and mostly under 30's. Has a smoking area out back.

Toilets unpleasant. No locks on doors. No soap in ladies or gents. Sinks in need of a wash. No chance of talking to people in your company as music exceeded legal decibels. No break in the music. Wouldn't go again!

Very quiet in there so had a few beers

Great 80s night on Friday brilliant atmosphere . Fab landlady ???? and staff . Great prices on double pink gin and mixer , loads of other amazing offers , cocktails , shots, pints . Theres something for everyone

I'm disgusted tonight me and my two friends got barred tonight for dancing it's a joke will never go in there again I'm gutted never caused any bother all the other undesersirables in there was ok but we were barred for dancing

Drinks OK, food is edible sometimes, bar staff lacking braincells, management most ignorant condisending ppl I've met, 80% of the drugs sold locally is consumed on a Friday n sat night when it's open as a night club