Quick Facts About Info Nails & Spa
Info Nails & Spa has received a range of comments, both positive and negative. In order to analyze the strengths and weaknesses of the place, we will discuss various aspects such as customer service, efficiency, quality of work, and product usage.
Starting with the strengths, it is evident that some customers have been loyal to Info Nails & Spa for several years. This suggests that they have built a reputation for providing satisfactory service and maintaining a good customer base. One comment mentions being in and out quickly, indicating that the salon is efficient in serving their customers. Another positive remark highlights the quality of work, with a customer expressing satisfaction with their nails.
Additionally, it is worth noting that there are specific technicians who have received praise. This implies that there are skilled and talented staff members at Info Nails & Spa, such as the mentioned technician, An, who has been serving a customer for five years.
On the other hand, several weaknesses can be identified from the comments. One common issue is the waiting time. One customer complained about waiting for pedicures, and another expressed frustration after waiting for 34 minutes without being attended to. This suggests that the salon may not be managing their appointments or walk-ins efficiently, resulting in delays and dissatisfaction among customers.
Another weakness highlighted by a comment is the lack of communication regarding wait times. The customer mentioned that it would have been helpful to know about the wait before being seated, as they could have gone to another shop in time. This indicates a lack of transparency and consideration for customers who may have time constraints.
Furthermore, there are complaints regarding customer service and attitude. One customer described their experience as having a "horrible attitude" and poor customer service. Another comment criticized the nail shop for arguing with a dissatisfied customer instead of addressing their concerns. These negative experiences indicate a lack of professionalism and respect towards customers, which is detrimental to the overall reputation of the business.
Another weakness mentioned is the use of MMA products, which have been deemed illegal and harmful to nails. One customer warned others to do their research and stay away from Info Nails & Spa due to their use of these products. This raises concerns about the salon's adherence to safety regulations and their commitment to using safe and quality products.
In conclusion, while Info Nails & Spa has some positive aspects such as loyal customers, efficient service, and skilled technicians, there are several weaknesses that need to be addressed. These include long wait times, poor communication, issues with customer service and attitude, and the use of potentially harmful products. By addressing these weaknesses, the salon can strengthen its reputation and improve its overall customer experience.
Best TL Reviews
My first time here, but my family has frequented this shop for years. I had already left city nails because they closed earlier then advertised. When I and my niece came in customers were already being attended to and the shop did not appear busy. After being told to sit at the pedicure stations we waited four pedicures later to finally get service. My issue is that Sunday’s shops close early so letting us know there was a wait would have been helpful the customers that were already being attended to hadn’t even received their pedicure’s. We could have made it to another shop in time. Im big on customer service and today was not it.
I don’t have to wait when I come. I’m in and out very friendly and I been coming to this nail shop since I moved up here in 2013 and I love the girls work they do a very good job on my nails and they have a two woman’s that do best feet job I love going here.
I have been using this business for 5 years. I have always been very happy with the service and the quality of work. My tech for 5 years is An. She is amazing!!! I love this spot.
I had the worst experience. I was a walk in and had been sitting for 34 minutes. At that time a worker told me to go sit down in the lash station. Upon my arrival to the station a walk in sat down in the seat and explained to me that she would move once the worker was ready to install my lashes. However this was not the case. The worker instead did a wax job on the client that came well after me before installing my lashes. I do not care that her service would be quicker. I was next. Next time follow the order of the line. I will never return.
Horrible Attitude/Customer Service/NAIL SET Do yourself a Favor and keep looking for another nail shop. We cannot let people own a business in the community and treat the very same community like 'ish. We as people should expect more. I believe If you don't deliver the product as expected, you fix it or forfeit payment. You look silly Arguing with the customer.
Please stay away! They use MMA products do your research very bad for your nails and is illegal to use but they don’t care!
A lot of Lady there do my lashes since I've been here I experienced a couple not good lash last week but since I've been going there she been doing them the last year she's awesome
They always do a good job on my nails
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Info Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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