Iron Horse

Emerson Way, Newton Aycliffe DL5 5HQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Iron Horse

Strengths of Iron Horse Place:

1. Variety of entertainment options: The pub offers a pool table and dart board in the bar, providing recreational activities for customers to enjoy.

2. Welcoming lounge environment: The lounge area does not have a food menu, which sets it apart from other chains, creating a unique atmosphere. Additionally, it often offers some form of entertainment on weekends, adding to the social experience.

3. Friendly staff and customers: Many customers appreciate the friendly nature of both the staff and other patrons. This creates a welcoming and enjoyable environment for socializing.

4. Reasonably priced pints: The pub offers reasonably priced pints that are also described as tasty. This makes it an attractive option for those looking for a good drink at an affordable price.

5. Cleanliness: The pub is described as clean by customers, indicating that the management takes pride in maintaining a hygienic environment.

Weaknesses of Iron Horse Place:

1. Accusations of drug use: One customer expressed their disappointment at being accused of being on drugs by the bar staff, despite enjoying themselves with family and friends. This suggests a potential issue with the way staff handle situations and interact with customers.

2. Potential for brawls: The same customer shared their concern that their father and brother almost had a brawl in the pub, implying that there may be a lack of effective conflict management or intervention by the staff.

3. Intimidating atmosphere outside: Another customer mentioned experiencing a negative atmosphere outside the pub, with foul-mouthed and rowdy drinkers gathering in large numbers. This behavior can intimidate average customers and potentially deter them from visiting.

4. Questioning of identity: One individual complained about being questioned about their identity due to an affair involving a staff member. This suggests that there may be issues with privacy and professionalism among the staff.

Overall, Iron Horse Place has strengths in terms of offering entertainment options, a welcoming lounge environment, friendly staff and customers, reasonable prices, and cleanliness. However, it also has weaknesses related to accusations of drug use, potential for brawls, an intimidating atmosphere outside, and questioning of identity. These criticisms highlight areas that the pub could potentially improve upon to enhance the overall customer experience.

Best TL Reviews

I really find it inappropriate one of two things:

A) your bar staff accused me of being on drugs when I am clearly not,just enjoying myself with my family and friends. And B) That my father and brother were about to have a brawl in the pub,when they are both adults and know not to tarnish your business and if they were to brawl they would both understand the consequences that follow. I have been to your pub multiple times and this time shall be the last. I may have been spending big bucks behind the bar but that does not label me that am illegal or some sort of gang leader,I shall spend my money some where else. I think that putting my money into local business goes at lot further that some franchise business that earns a lot more that yourself. I shall not be putting any money behind your bar again. I apologies if this sound harsh but mabye the insults shall not be thrown in future.

Regards,

Matty

A real pub with pool table and Dart Board in the bar- both are used too!

A lounge with no food menu a welcome change from the 'food pub chains' Usually some form of entertainment on in the lounge at weekends- friendly staff and customers The Iron Horse is a great place to go and socialize.

Pub and pint only. You can see the young recreation going on around you and feel sorry for them.

Friendly place, pints are tasty n reasonable price, clean, everyone is polite if your not a regular like me (once back in the day), bar staff are great, one issue (the pool area, everyone should have a chance having a go (winner stay on..no problem, that's fair, play killer then everyone has chance of having a game or even having a few strikes at the table) apart from that keep up with the good work ???? n happy birthday to the land lady ????

Played in a Pool match here. Did not enjoy the atmosphere outside the Pub, where there were foul mouthed Friday night drinkers who were gathering in quite large numbers, intimidating average customers, blocking the entrance and screaming and shouting and unaware that they might be upsetting people. Theres nowt as strange as folk. I think the doormen should have asked them to settle down a little

Joke! Got questioned who I was as one of the members had an affair with a bar maid!! Don't appreciate been questioned who I am when paying for drinks. Get it staff under control !! And staff not rude !!

Great pub.

5*only because I have spend there very important moments in my life... Most special words from my friend and boss... Miss that crew so much... Maria