Chapters, The Cafe In The Close

+44 1543 306125

19a The Close, Lichfield WS13 7LD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Chapters, The Cafe In The Close

One of the strengths of Chapters Cafe mentioned in the comments is the professional and personable service provided by Rachel. This is important as good customer service can greatly enhance the overall dining experience. Additionally, the good selection of teas and coffees is another strength. This variety allows customers to choose their preferred hot beverage, catering to different tastes.

The size of the cake portions is also mentioned as a positive aspect of the cafe. Having large portions can be seen as an advantage as customers feel they are getting value for their money. The comment about the bakewell slice having a nice crispy top indicates that the cakes are well-prepared and have good taste and texture. The use of cake forks to serve the cakes is seen as a nice touch and adds to the overall experience.

Another strength mentioned is the tasty soup and the choice of whether to have butter or margarine with the accompanying bread. This shows that there is attention to detail and a consideration for individual preferences. Providing options for customers can enhance their dining experience and make them feel valued.

The overall pleasant experience is also highlighted in the comments. This suggests that the atmosphere and ambiance of the cafe are positive, creating an enjoyable environment for customers. The friendliness of the staff is mentioned as well, which contributes to the positive experience.

Moving on to the weaknesses mentioned in the comments, one customer mentions that they were not informed that the scones would take half an hour to arrive. This lack of communication can be seen as a weakness as it led to a longer waiting time than expected. Additionally, the comment about the strong tea arriving without spoons and customers having to get sugar from the front desk indicates a lack of attention to detail and organization on the part of the staff.

Another weakness mentioned is the decline in service quality over the years. This is a significant issue as good service is essential for customer satisfaction. The long wait time for a cup of coffee mentioned in the comment is another indication of poor service. The limited menu options and the lack of availability of certain items also contribute to the poor service experience mentioned in the comment. This shows that there may be issues with the management of the cafe in terms of menu planning and ensuring the availability of food items.

In conclusion, Chapters Cafe has strengths such as good customer service, a wide variety of teas and coffees, decently sized cake portions, tasty soup, and a pleasant overall experience. However, there are weaknesses including lack of communication about waiting times, poor service, limited menu options, and lack of availability of certain items. These weaknesses may need to be addressed in order to improve the dining experience at the cafe and maintain customer satisfaction.

Best TL Reviews

This was our first visit to Chapters Cafe as normally the place is rammed due to coach visits.

Rachel served us and was very professional and personable which makes all the difference.

The teas and coffee were good. There were plenty of coffees and hot chocolates to choose from.

The cake portions were of a decent size. It was hard to choose. The bakewell slice was flavourful with a nice crispy top. The carrot cake was wonderfully spiced with just the right amount of cream cheese filling and flakes almonds on top. Cakes were served with cake forks, a nice touch.

The soup was tasty. It was nice to have the choice of butter or margarine to go with the accompanying bread.

All in all a very pleasant experience.

Great service and she food was delicious. Tea was a bit cold though. Staff are so friendly and will help you as much as needed. Recommend it to people that love cake.

Arrived around 2 went to order Sunday lunch but were told sold out so ordered 3 cream tea . Teas which was very strong arrived promptly with tea bags still in no spoons asked for sugar was told it’s at front desk. By 245 no sign of scones so my sister asked and they said there was half an hour wait which we weren’t advised on ordering no choice but to wait because no time to go elsewhere before Cathedral food was lovely when it did arrive. It was a shame because my sister had told me how lovely it was must have picked wrong day to go

This cafe has really gone downhill in the last few years. Service was terrible - waited over 25 min for a simple cup of coffee. The menu used to be good with a wide variety of food on offer. Now there is very little on the menu - breakfasts (all day, it says), jacket potatoes ("we've run out"), pies and mash or chips ("sorry, there's no mash") and so on. In the end nothing I could eat, so I went hungry. Other people ordered pies and other things, but they all arrived at different times with flabby looking pies and underwhelming chips. I was glad I went hungry. Not happy. Bring back the old menu and good service please.

Well, after spending the best part of an hour looking around the magnificent Cathedral opposite, where else are you going to go?

Excellent range of what look like home made cakes on display. Managed to avoid those and lost out to a cream tea! It was rather nice though.

Although I was sitting inside, there is also a courtyard area and a garden area to the rear. Delightful place.

Friendly staff and a good selection of reasonably priced food and drinks. A choice of beautiful rooms to sit in one ordered and your choices will be brought to your table.

Nice cafe with a good selection of cakes. Indoor and outdoor seating all set in the shadow of the cathedral. Lovely staff, always smiling. During the summer the garden a little over crowded by wasps, probably after this lively cream teas! Lunch menu nice, although when busy the food sells out quick. Recommended.

Nice! Various sitting rooms. Vintage and comfy.