Quick Facts About Ivy Nails
Ivy Nails appears to have both strengths and weaknesses based on the comments provided. Let's analyze them in more detail:
Strengths:
1. Friendly and Patient Staff: According to one customer, the workers at Ivy Nails are nice and patient. They take time to listen to the customer's preferences and ensure their satisfaction with the nail design.
2. Proficient in Fixing Mistakes: One customer mentioned that they had to get their nails fixed the same day they got them done at another salon. Ivy Nails was able to fix the mistakes and provide a satisfactory outcome.
3. Skillful Nail Technicians: A customer praised Lisa for doing their nails perfectly, indicating that the salon has talented technicians.
4. Good with Children: Another customer mentioned that the staff was patient and gently treated their daughter during her first nail session.
5. Availability: Ivy Nails accommodated a customer's same-day appointment request. They were able to fit them in even during a busy period.
Weaknesses:
1. Lack of Attention to Detail: One customer expressed disappointment in the quality of the work done at Ivy Nails. They mentioned being cut multiple times and experiencing poor paint jobs with a fuzzy stuck under the paint.
2. Inattentive and Unresponsive Staff: Another customer shared an unsatisfactory experience with the owner and their failure to listen and deliver on the customer's requests. This lack of attention and responsiveness was a recurring issue for this customer during multiple visits.
3. Long Wait Times and Poor Time Management: Several customers complained about long wait times, even with scheduled appointments. One customer mentioned waiting for 35 minutes despite having an appointment. Additionally, there were instances where pedicures were prioritized over manicures, leading to excessive wait times for some customers.
4. Unprofessional Conduct: A customer reported instances of unprofessional conduct, including disrespectful behavior, arm smacking, and twisting of fingers.
5. Cost-Effectiveness: One customer felt that Ivy Nails charged too much for a basic non-painted full set that looked awful.
In conclusion, Ivy Nails has some strengths, such as friendly staff, patient service, and skillful technicians. However, they also have several weaknesses, including a lack of attention to detail, inattentiveness, long wait times, unprofessional conduct, and questionable cost-effectiveness. It is crucial for the salon to address these weaknesses in order to improve the overall customer experience.
Best TL Reviews
this is the go to place. they are so nice and patient. I had to have my nails fixed the same day I got them done because the workers at Nails by maceys are awful. At ivy nails they took time to listen and made sure I was happy with the design, did not feel rushed at all. will always come back to this place in a heartbeat.
first pic is the inspiration pic, second is the awful ones I had done at Nails! and the last is how ivy nails amazingly fixed them.
I’ve never been nicked/cut so many times in one nail session—I lost count. He was going way too fast, and cut a nail so short that it bled. Then when he slowed down, he still continued to get the tool against my skin multiple times. He forgot to take the excess dip off one finger, so then had to drill it off when it had dried. Now that I’m home in better light, I can see how terrible of a paint job it was too. ???? There’s even a fuzzy stuck under the paint and a chunk of dip/nail missing on the side of one finger.
This was my 2nd attempt with the owner. The first time, I just wanted one broken nail fixed, but he took the polish off 3. I had to pull my hand away because I told him 3x and he wasn’t listening—just kept removing the gel nail polish. This time I had to repeat myself over and over too, and ultimately he still didn’t paint what I’d asked. I hear “Van” is good and two other good ladies left and opened their own salon in North Salt Lake. Good luck!
We took our daughter to get her nails done for the first time. They were more than excited to do them. They were patient and gentle with her.
Lisa was amazing she did my nails perfectly and everyone was so nice. It was also really clean and comfortable. Go on a Wednesday, very relaxing vibes ???? I got a full set and pedicure! And Len did my pedicure and was great!
Horrible. I waited 35 minutes even after having an appointment scheduled. Even after choosing my color, the nail tech questioned me on the color I chose. The salon was extremely busy, she was very unprofessional and made me feel so stupid in front of everyone in there!!!! I would never recommend this salon, strictly based upon the way I was treated.
Ombre Dipped Nails are Great! Same day appointment was awesome! I called early afternoon and was able to go in by late afternoon. Very busy salon... I don't recommend walk-in unless, it's early morning. I've been there a couple of times now and all techs are equally, talented.
Worste experience ever! The pedicure was decent. Bur the full set was horrible. Spent a total of 3 hours at the nail salon because they kept putting pedicures before the manicures. For people who came in over a hour after us!
Unfortunately Quality has gone way down here, the tech cut me numerous times, burned my knuckles with the electric filer and twisted my fingers backwards. They also were very disrespectful and rudely smacked my arm and hand, very unprofessional ???? charged way too much for a basic non painted full set that look awful
Place Pictures
Ivy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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Location
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