J-NAILS

+1 651-800-2019

1005 Main St, Red Wing, MN 55066 United States of America

Open Today: -

Quick Facts About J-NAILS

J-NAILS strengths can be identified by the positive comments provided by satisfied customers. These strengths include:

1. High-quality service: Kim, one of the nail technicians, is praised for doing an amazing job and leaving customers impressed. This indicates that the salon has skilled and talented technicians who can deliver excellent nail services.

2. Customer satisfaction: Multiple customers in the comments express their intention to return to J-NAILS, suggesting that they were satisfied with the overall experience. This indicates that the salon prioritizes customer satisfaction and strives to create a positive environment.

3. Longevity and loyalty: One customer mentions that they have been visiting the salon since they were 13 years old and continue to do so after almost 20 years. This demonstrates that J-NAILS has built a loyal customer base and has the ability to retain customers over a long period of time.

4. Friendly staff: The nail technicians are described as nice and friendly, creating a welcoming atmosphere for customers. This is an important strength as customer service plays a crucial role in the overall experience.

However, there are also weaknesses mentioned in the comments that should be addressed by J-NAILS:

1. Inconsistent quality: One customer mentions that they had a negative experience due to the technician missing parts of the nails, having crooked placements, and being rude. This indicates that there may be inconsistencies in the quality of service provided by different technicians.

2. Lack of professionalism: Another customer reports that the technician spent the first 15 minutes on their phone and didn't pay attention to details. This raises concerns about the level of professionalism and focus of the staff at J-NAILS.

3. Pricing transparency: One customer expresses displeasure at the increased bill for a pedicure, which was significantly higher than the requested service. This indicates a lack of transparency and communication regarding pricing, leading to customer dissatisfaction.

4. Slow service: A customer shares their dissatisfaction with the waiting time and lack of progress during their appointment. This suggests that J-NAILS may struggle with managing appointments and providing timely service to customers.

To address these weaknesses, J-NAILS should consider the following strategies:

1. Consistent training: Implement regular training sessions to ensure that all technicians are providing consistent and high-quality service. This can help minimize inconsistencies in the level of service and improve customer satisfaction.

2. Enforce professionalism: Set clear guidelines for staff regarding phone use and customer interactions. Implement policies that prioritize professionalism and ensure that technicians give their full attention to clients during appointments.

3. Transparent pricing: Clearly communicate pricing information to customers before providing services. Provide detailed explanations of any additional charges or potential variations in pricing to avoid confusion and ensure customer satisfaction.

4. Efficient appointment management: Improve the scheduling process to minimize wait times and ensure that customers receive their desired services within a reasonable timeframe. Monitor the workflow in the salon and make adjustments as needed to enhance efficiency.

By addressing these weaknesses and building upon their strengths, J-NAILS can work towards improving their overall customer experience and establishing a reputation as a reliable and high-quality nail salon.

Best TL Reviews

Kim did an AMAZING job on my nails! I am super impressed and im NEVER impressed with my nails when I leave a salon! Thank you! SKOL!

Would not recommend the person I had. Missed painting part of the nail and didn’t see it; missed wiping paint off the skin on two; spent the first 15 minutes on her phone texting and talking - out the phones away when you have clients! Would not go back here.

I wouldn't recommend to anyone nails were way too short. The cats eye line was not crisp and they're different placements. I asked for square around and they were basically square technician was rude and other customers were getting hand massages on my technician put oil on my cuticles and said you're done. They are also crooked and not straight or they are by far the worst nails I've ever had I'd like to take them off but after paying $$ for them that's not happening

The last time was good. The time before I asked for the $35. Pedicure......when I got done my bill was $72 dollars. I was SHOCKED! All I could give for a tip was $3.00.......this did not make the lady happy and she commented. BE very careful of what they are saying.!!

Made an appointment for 3:25 pm came in 2minutes early and in 30 minutes and two people later this is all I have done to my nails everyone went into the back and never came back so I left ten bucks on the table and left I will not be returning ever again

This is my first time at J nails. Kim was great. I will definitely be back!

Nick and his crew at J Nails always dose an amazing job! I personally have had Nick doing my nails since I was 13, and I'm turning 31 soon! I couldn't go to anyone else!!!

Today was our first visit to this salon. The nail techs were very nice and did a excellent job on our fills. My daughter and I will definitely be making another appointment.