Royal Inn & Suites

+1 417-926-3152

111 E 17th St, Mountain Grove, MO 65711 United States of America

Open Today:

Quick Facts About Royal Inn & Suites

Royal Inn & Suites has a few strengths and weaknesses based on the comments provided. Let's begin by discussing the strengths of the establishment.

One of the most commonly mentioned strengths is the comfortable beds. Multiple guests have praised the quality of the beds, emphasizing how they contributed to a good night's sleep. Comfortable beds are crucial for ensuring a pleasant stay, and it seems that Royal Inn & Suites manages to provide this.

The cleanliness of the rooms is another strength that guests have commented on. Multiple reviewers mentioned how tidy, clean, and well-maintained their rooms were. This is an important aspect for any accommodation, as cleanliness significantly contributes to guests' satisfaction and overall experience.

The staff at Royal Inn & Suites has also received positive feedback. Guests have expressed appreciation for the friendly and helpful staff members who catered to their needs. The staff's attitude and willingness to assist guests are commendable strengths, as they create a welcoming and hospitable environment.

The price of the rooms has been noted as highly reasonable by one reviewer. Affordable rates are crucial for guests, especially when considering long stays or traveling on a budget. It seems that Royal Inn & Suites offers competitive prices, which is a definite strength.

Despite these strengths, there are also some weaknesses that need to be addressed. The most significant issue highlighted in the comments is the presence of bed bugs in multiple rooms. Three rooms were specifically mentioned, indicating a serious infestation problem. This is a major weakness and a cause for concern, as bed bugs can have significant implications for guests' health and well-being.

Furthermore, there seems to be a lack of proper response from the management regarding the bed bug issue. One reviewer mentioned that the company's response was the same each time, denying the existence of bed bugs. The management's denial and indifference to the problem are significant weaknesses, as they display a lack of concern for guests' well-being and safety.

Another weakness pointed out by a reviewer is the unavailability of the promised breakfast items. Despite being informed about biscuits and gravy being available, the gravy container was empty, and the staff refused to provide more. This lack of consistency and unavailability of advertised amenities is unacceptable and negatively impacts guests' experience.

To summarize, Royal Inn & Suites has strengths such as comfortable beds, cleanliness, friendly staff, and reasonable prices. However, the presence of bed bugs in multiple rooms, the management's denial of the problem, and the unavailability of advertised amenities are significant weaknesses that need to be addressed. The experience of the guests who encountered these issues raises concerns about the overall quality and reliability of the establishment. Potential guests should weigh these factors carefully before choosing to stay at Royal Inn & Suites.

Best TL Reviews

After leaving my first review last night, about the bed bugs we had in the first room we got, we found out that two other rooms also had bed bugs. So I'm not positive how many rooms are affected by this but as of this moment, we know of 3

REPLY TO BUSINESS RESPONSE: We personally gave the 3 bugs we found to the lady at the front desk. As to you claiming the room was rented out already with no complaints, we JUST left the hotel and the room we stayed in was not already re-rented. So I do not believe your response and I would like for everyone to who may choose your hotel that this is something they should be aware of and pay close attention to. I would also like to know if the other two rooms that had bed bugs were inspected as well? Because there's no way they were inspected yet. Thanks for your quick response and I hope you the best of luck with your bug infestation.

To anyone who is planning to stay or has stayed here, good luck to you and your family as well. I hope no one takes these bugs home with them. Happy holidays.

UPDATE:

After reviewing the reviews left about this place, I've seen multiple reviews left about bedbugs and the response from the company is exactly the same each time. DO NOT BELIEVE THE BUSINESS WHEN THEY SAY THERE ARE NOT BED BUGS. Check the photos for yourself and protect yourself and family from these horrible pests, and I don't just mean the bugs. Obviously the manager does not care about it's customers.

The beds were super comfortable. First walking in the room and it looked amazing nice and tidy super clean room and bathroom. Complementary breakfast. The staff is so nice and friendly, takes care of any needs we had.

I was traveling and on vacation and don't remember exactly where I was but, it was late in the afternoon and time to stop for the night. I was looking for a place to stay, there was the Royal Inn & Suites, I pulled in, spent the night. After entering the room and looking at the accommodations, I thought I should have stopped earlier. Quite relaxing. Very good.

Great place to stay! Been in town for work for the past couple weeks and had a great stay every time! Staff is very friendly and always provide top notch service! Get a great night's sleep here!

The room was clean. The showers are not meant for people over 6' tall... I stayed for about 6 hours. It was a place to crash out. Miss Leslie is amazing.

The room was very clean, staff was very pleasant and helpful when i checked in, i liked how it was very quiet and was able to get a peaceful nights sleep. Would recommend to anyone passing through and i will stay again if im in the area

When we checked into the room last night, we were told breakfast was from 6:00 until 9:00 a.m. . We were told there would be biscuits and gravy for breakfast. I was excited to hear that. I set my alarm, to make sure I was up. I went over to get breakfast at 8:30 a.m. . The gravy container was empty. What I asked to clerk about bringing out more, I was told there will be no more today. she had a lot of hungry men this morning. This is not acceptable. If you promote you have something for breakfast it should be available the entire breakfast.

The staff was extremely friendly and helpful when checking in, the rooms were very clean and bed was very comfortable made for a good night's rest. The price was exceptionally reasonable. I would highly recommend