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Sassys Nails & Hair Salon

+1 757-494-7310
3082 Airline Blvd, Portsmouth, VA 23701 United States of America
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Sassys Nails & Hair Salon

Sassy's Nails & Hair Salon has both strengths and weaknesses based on the comments provided.
Starting with the strengths, many customers mentioned the positive energy and vibes at the salon. It is decorated beautifully, creating a pleasant and inviting atmosphere. The owner is praised for being friendly and professional, which contributes to a positive customer experience. The salon also receives compliments specifically for their pedicures, with one customer giving them a five-star rating for this service. Additionally, the eyebrows service received positive feedback.
However, there are several weaknesses mentioned by customers. One recurring complaint is the poor quality of the nails and eyelashes. Customers pointed out that the nails were bumpy, messy around the edges, and often required immediate removal. The eyelash extensions were criticized for being cheap, hard, and poorly applied with excess glue visible on the eyelids and lashes. This highlights a weakness in their nail and eyelash services, which are not meeting customer expectations.
Another weakness mentioned is pricing discrepancies and overcharging. Several customers felt that they were charged more than they initially agreed upon or quoted. This lack of transparency in pricing can lead to customer frustration and a feeling of being deceived. One customer specifically mentioned being charged extra for nail repair without understanding why it was necessary.
In terms of the quality of service, there are mixed reviews. Some customers praised the customer service and friendly staff, while others criticized the lack of experience and poor quality of work. Multiple customers mentioned that their nails fell off within a day or two, indicating poor longevity and durability. The nail shaping was also criticized for being subpar, with one customer describing it as "ugly." The overall quality of work and attention to detail appear to be inconsistent, with some customers having a positive experience, but others feeling unsatisfied.
The issue of professionalism was also raised by customers. One customer stated that the manager or owner was unprofessional and defensive when addressing a complaint. This unprofessional behavior can impact customer satisfaction and deter them from returning to the salon.
Finally, pricing was seen as a weakness by some customers. They felt that the salon was overpriced for the quality of work received, especially in comparison to Asian-owned nail salons. Customers mentioned lumps in the acrylic, crooked and uneven nails, and sloppy designs, which they felt did not justify the higher price.
In conclusion, while Sassy's Nails & Hair Salon has strengths such as a welcoming atmosphere and friendly owner, they also face weaknesses in terms of the quality of their nail and eyelash services, inconsistencies in pricing, and issues with professionalism. Addressing these weaknesses can help the salon improve customer satisfaction and retain clientele.


Best TL Reviews

I love the energy and vibes at this nail salon. It's decorated beautifully and the owner is very friendly and professional. I love getting my pedicures here, they get five stars!
Nails ugly bumpy and big, toes messy around the edges. Too much glue was in my eye to see the lashes clearly but once I got home I took them off immediately. Black glue on top of my eyelid and junks of glue on the eyelashes. Eyelashes are $20 for cheap hard lashes. I want to support black business but it’s unfair to expect people to support your business with low quality. Why would someone choose to spend their hard earned money on this just because it’s black owned. Both polish and acrylic were not good. I was charged $50 for my nails after being told this length would be $40. See pictures and go at the risk of your own money. I spent $100 smh Only thing good was my eyebrows.
When I first arrived I was so intrigued by how friendly they were. I was quoted a price totaling 85 when she completed my nails she says my bill is 90 I asked why and she stated it was 5.00 for nail repair. I didn't understand why because she did not have to add another nail or remove my nail she only trimmed it. I went ahead and paid for the service anyway. I was going to make this my new nail shop and hair salon until I got deceived out of my money. I will allow God to deal with this situation instead. Update ***A week and a half later the polish is peeling.
I wanted to support black females so I would drive 45 minutes to get my services. So I started off only getting my pedicures done. The young lady was given a couple of chances to improve but I wasn’t able to get the quality I wanted. My daughters full set was great but her fillings didn’t. I have had to go right back the next day to have a things corrected. My daughter got her straightened but it had no body because of the extensive amount of grease that was put in her hair. I paid the same price for a fill in that I did for a full set that I had to get replaced 2 days later needless to say I will stick with foreigners
First timer!!. I walked in and the atmosphere was great all of the employees were very friendly. The young lady doing my nails was very very very inexperienced. My nails fell off the very next day. Great customer service but not good value whatsoever!
It’s several times where I feel they overcharged or just added extra money during the service. This time I just needed my nails done in hopes they wouldn’t do that. First I asked for the half & half nails which is considered a design on each finger for $80, (even though it’s just 2 colors side by side smh) since i didn’t like it , I just got 2 on each finger & not ten designs, meaning the price should no longer be $80. Yet again I was overcharged & spent so much time on the shaping it was still ugly lmao, I might just be picky but regardless I was overcharged !
Came in because I needed a gel fill-in. I was in bit of a rush, but was willing to sit there to have what I needed done. The tech started my nails and began grinding them down until it burned my nail beds. The edges of my nails are yellow and can be seen through the clear top coat of my gel polish. There is still red polish that can be seen on the sides as well. I called and spoke with the lady whom i thought was the owner or manager, and i informed her of my experience. She told me to come by after i got off and the young lady would fix it. I only worked down there walk way, so this was fine. I'm sitting in their paking lot right now. Their lights and everything are off, it is currently 7:18pm, but the sign on the door says they close at 8pm! I call the next day to speak to the manager and informed her that I came by after work but they closed early and that I took a picture of the sign that states they close at 8pm. The manager got really unprofessional telling me "YOU DIDN'T HAVE TO DO ALL THAT! I TOLD YOU SHE WAS GOING TO FIX IT! AND THIS IS MY SHOP, AND IF IT'S SLOW THEN I CAN CLOSE EARLY IF I WANT TO!!!" I asked for a refund and she says "SORRY BOO! ALL SALES FINAL!" After I came from my lunch break, my store manager told me that a lady came in there asked for me two times from the nail shop. I waited on her to come again, but she didn't come back. My overall experience was not what I was expecting. I believed that since this was a black owner business, the services would be better, but it was not. Very disappointed!
Me and my sister went here about two weeks ago. I must say I am a fan of black owned businesses. My first impression was like, oh okay, I like this. Nice atmosphere, and music. But I do think they are a little too pricey for the quality of the work we did receive compared to Asian owned nail salons who do way better work. My fill in was average price. $13-15 plus a $5 design for 2 two nails. My overall price was $20 even. Now with that being said, my sister on the other hand was overcharged to me. A full set should not have been $40. Not a regular acrylic full set anyway. Those fees sparked confusion. They say they charged her for the length of her nails(which was normal length of nail). And $5 design per nail. She had only two designs.so $10 for 2 nails.The original price for a full set was $25..I'm still not seeing how it could've been $40. Cuz if that was the case, my nails would've cost more per design. Plus you can see lumps in the acrylic,the nails were crooked and uneven. And I could've designed the nails myself because it was sloppy. Then the manager had to tell the nail tech to fix something on my sis nail. One of her nails popped off a couple days later rolling down the window. How??...Other shops don't charge for length of nails on full sets. They charge for cut downs and is still cheaper with better quality work and more professional designs.

Sassys Nails & Hair Salon Info

Amenities

Accessibility
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday Closed
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Sunday Closed

How to go there

Location