Quick Facts About The Clubhouse at Aquia Harbour
The Clubhouse at Aquia Harbour is a restaurant that has received a mix of positive and negative feedback based on the comments provided above. In this analysis, we will explore the strengths and weaknesses of the restaurant based on the comments.
One of the key strengths of The Clubhouse at Aquia Harbour is its friendly and attentive staff. Multiple comments mentioned the friendliness of the staff, describing them as the "friendliest staff" and "exemplary at their job." This positive customer service experience creates a welcoming atmosphere and enhances the overall dining experience.
Another strength highlighted in the comments is the quality of the food. Patrons praised the crab cake, onion rings, biscuits and gravy, and the breakfast buffet. The positive feedback suggests that the food at The Clubhouse at Aquia Harbour is not only delicious but also well-executed. This culinary excellence is likely to attract repeat customers.
The restaurant's location also stands out as a strength. The mention of "great views" indicates that the ambiance and surroundings of The Clubhouse at Aquia Harbour are appealing. This scenic quality adds to the overall dining experience and makes it a destination worth visiting.
Furthermore, it is worth noting that the restaurant received positive reviews from customers attending events. The comment about the Military ball in November 2022 highlights the success of an event held at the establishment. This indicates that The Clubhouse at Aquia Harbour can cater for large-scale events effectively, offering entertainment and creating a great atmosphere for such occasions.
However, there are also some weaknesses that can be derived from the comments. One recurring issue is the occurrence of mistakes in service. While one comment acknowledges that mistakes happen in restaurants, another customer expresses frustration that mistakes happen about half the time they visit. This inconsistency in service can be perceived as a weakness as it may deter customers, especially if they feel their complaints are not being addressed.
Additionally, there was a negative comment regarding the manager's response to complaints about mistakes. The customer felt that the manager's refusal to provide discounts or compensation in front of other patrons was rude. This incident suggests a lack of professionalism in handling customer feedback and may reflect poorly on the overall management of the establishment.
Another weakness that was pointed out in a comment was the young age of the staff members. While the staff were described as friendly, the perception that they were not serious about their work due to their tendency to chat and laugh in the dining room raises concerns about their professionalism and dedication to their craft. This observation may prompt potential customers to question the level of seriousness and attention to detail in food preparation.
Finally, the absence of a specific type of wine, Sauvignon blanc, was mentioned as a disappointment by one customer. While this may seem like a minor issue, it is important to consider the preferences and needs of all customers to ensure a satisfactory experience. Failing to offer a requested type of wine might result in disappointed or dissatisfied customers.
In conclusion, The Clubhouse at Aquia Harbour has several strengths such as friendly staff, delicious food, and a pleasant location. However, there are also weaknesses that need to be addressed, primarily concerning inconsistent service, management response to complaints, staff professionalism, and limited beverage options. By addressing these weaknesses, the restaurant can build on its strengths and improve the overall dining experience for its customers.
Best TL Reviews
Traversed the Chesapeake Bay and found this gem of a place with the friendliest staff and best crab cake and onion rings. Nothing compared to what was on or around the Bay. George and Teresa are exemplary at their job!
Great views, superb food, and customer service was great! Im going back multiple times.
I love this restaurant! It's friendly, the food is great and it has a nice view!
Military ball, November 2022. The DJ was absolutely fantastic!!!! Great time.
Always love visiting the clubhouse. It's a great local stop where you need to allow yourself to disconnect from the rat race and just chill out for a bit.
When a restaurant makes a mistake it’s usually not a big deal. But when you go to a restaurant for a while and notice that about 1/2 of the time their is a mistake it is frustrating. But to be told that because we complained about mistakes to much, that we will no longer be given any form of discount or compensation for mistakes, is rude. Additionally to have this said in front of all the patrons is very rude. The fact that a manager did this is worse. If things were made to the standard of the order this wouldn’t be an issue at all. Maybe instead of working so hard at damage control the manager should focus on putting out quality food and service.
Breakfast buffet was good. We were the only customers for awhile. Biscuits and gravy were great! Will definitely be back! The only downside was that although the staff were very friendly they were also very young and it showed. When they stand around chatting and laughing in the dining room they don't seem very serious which makes me feel like they don't take the food they are preparing seriously and that bothers me. I think the joking around should be kept in the back where customers can't see you.
Food was very good. My friend though was disappointed that there was not a Sauvignon blanc wine available. Apparently, it is no longer being offered. My friend, who lives in Aquia, said that was too bad because she would have been a steady customer if they had that type of wine.
Place Pictures
The Clubhouse at Aquia Harbour Info
Amenities
Service options
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Outdoor seating
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Takeout
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Dine-in
Highlights
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Great dessert
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Coffee
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Comfort food
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Happy hour food
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Healthy options
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Kids' menu
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Quick bite
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Small plates
Dining options
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Catering
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Dessert
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
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Cozy
Crowd
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Groups
Planning
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Accepts reservations
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | Closed |
| Wednesday | 02:00 AM - 09:00 PM |
| Thursday | 02:00 AM - 09:00 PM |
| Friday | 02:00 AM - 09:00 PM |
| Saturday | 02:00 AM - 09:00 PM |
| Sunday | 02:00 AM - 09:00 PM |
How to go there
Location
Places
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