Shear Madness

+1 413-662-2444

77 Main St, North Adams, MA 01247 United States of America

Open Today: -

Quick Facts About Shear Madness

Shear Madness has received a mix of positive and negative comments from customers. Let's analyze the strengths and weaknesses of the establishment using the comments provided.

Starting with the strengths, many customers mentioned the friendly staff and excellent customer service. Customers have praised Hillary, one of the hairdressers, for consistently delivering great haircuts. This indicates that the staff is skilled and experienced, leaving customers satisfied with their haircuts. The positive reviews also mention that the salon offers professional advice and guidance, suggesting that the staff takes the time to listen to their customers' needs and provide recommendations. Another strength mentioned by customers is the reasonable prices, which are considered affordable for a professional salon. This can attract price-conscious customers who still want quality service.

Moving on to the weaknesses, some customers had negative experiences with Shear Madness. One customer was disappointed when the staff denied her entry, claiming she had scheduled a haircut instead of a full head dye. She felt that the staff did not listen properly on the phone and recommended they improve their phone communication skills. Another customer had a similar experience, being unsatisfied with the haircut she received. She specifically mentioned that the hairdresser did not smile, cut her hair too short, and did not inform her that the salon only accepted cash payments. This highlights poor communication and a lack of professionalism. Additionally, the customer felt that there was gossip and negative talk about coworkers and other customers happening in the salon. This negative atmosphere can leave customers feeling uncomfortable and disappointed with their overall experience.

While there are a few negative comments, it is important to note that the majority of customers had positive experiences at Shear Madness. Many customers have been loyal to the salon for years, coming back regularly for their hair and nail services. They are highly satisfied with the results and appreciate the friendly staff, especially Hillary and Kim. Some customers defend the salon against the negative comments, mentioning that there are signs regarding cash-only payments and that the lively banter within the salon creates a fun and enjoyable atmosphere.

In conclusion, Shear Madness has several strengths, such as a friendly staff, reasonable prices, and skilled hairdressers. However, it also has weaknesses, including poor communication, unprofessional behavior, and a negative atmosphere. While the majority of customers have had positive experiences, the negative comments should be taken into consideration to improve the overall customer experience at Shear Madness.

Best TL Reviews

Have gone to Hillary for many years and have never been disappointed with my haircuts.Definitely recommend Shear Madness and their very friendly staff.

This place rocks! It's never just a haircut, it is hair sculpting and the crew there will make you feel more than comfortable. Ask them what they think and you'll get Top Professional Advice... Very, very reasonable prices for a Professional Salon!

If I could give this place 0 stars I would. The people here are very incompetent. I scheduled an appointment for the day before my prom, and I specifically said I wanted a full head die, just to walk in for them to deny my entry and say I scheduled a cut when I did not. The lady was very rude to me the whole time and told me she 'didn't have time' to do my hair, when there were about five other women sitting around doing absolutely nothing. And even if I did schedule a hair cut and not a full head, the door says walk-ins allowed. So I do not recommend to come here, but I do recommend this business to listen better on the phone, and also take the walk-in sign off the window.

Came here once. I will never ever go back. I live a 2 minute drive from here and insist on traveling 30-40 minutes to the mall to get my hair cut. This place is genuinely terrible. The hair dresser didn’t even smile for goodness sake. She washed cut and blow dried my hair. She cut it way to short! I even told her if it gets any shorter I’m going to freak out. I had hair down passed my waste. I told her to cut it below the shoulders. I walked out of there with hair above my shoulder. When I went to pay they told me they only accept cash. It’s 2018. How do you not have a card machine? And there were no signs anywhere nor did she tell me over the phone when I told her I was new to the area that they were cash only. While sitting in her chair for literally 45 minutes she didn’t talk to me at all. She shouted over to the other employees as they all gossiped about other coworkers and customers that go to the shop. I left there 100% disappointed.

Excellent service. I've gone to them for 4 years and almost never get a bad haircut. Definitely recommend Hillary.

This was my go to place to get a hair cut and styled up until my last visit. I went in to schedule an appointment to get my hair dyed and cut, and received a snotty lecture about how I pretty much couldn't do anything with my hair. They couldn't dye it back to how it was, which is fine, but when I suggested another color, I received a lecture on how it wouldn't come out the way it should, what I'll need for special shampoos, and how my hair couldn't handle it. A simple no, we can't do that would have sufficed. It was the attitude and professionalism that was not ok. A snotty, and passive aggressive manner is not how any customer should be treated. It's not the same service as it used to be and I don't recommend this to anyone anymore

I've been going to Shear Madness for years now for both my hair and nails. I have yet to have a bad experience. I've read these other reviews. To the person who claims no signs regarding cash only, the signs are literally everywhere in the shop. When I'm sitting there, I've seen plenty of walk ins taken. As far as turning you away from the mirror, that is how this shop does it, if you didn't like it, probably should have said that while you were sitting there. I love the lively banter, I have a lot of fun when I'm there. Thanks ladies for always taking good care of me!

I have been coming here to get my hair done for a few years now, and have never come away not happy with my hair. Kim, and her girls are wonderful! Just as an fyi they are a cash only hair salon. Highly recommend them.