LA Nails & spa

+1 248-333-1557

41 S Telegraph Rd, Pontiac, MI 48341 United States of America

Open Today: -

Quick Facts About LA Nails & spa

LA Nails & Spa Place is a nail salon that has received a mix of positive and negative reviews. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Strengths: 1. Talented Nail Technicians: Many customers praised the work of the nail technicians at LA Nails & Spa Place. One customer mentioned that Jenny, the technician she saw, went above and beyond to create the nails she desired. Another comment stated that all the technicians, including the one who did a pedicure, did great work. This indicates that the salon has skilled and capable staff.

2. Positive Atmosphere: Several reviewers mentioned the friendly and welcoming atmosphere of the salon. One reviewer even mentioned that the people were "good" and "very friendly." This indicates that the salon provides a comfortable environment for customers to enjoy their nail services.

3. Fair Prices: One reviewer mentioned that they received a better deal at LA Nails & Spa Place compared to other salons they have been to. This suggests that the salon offers competitive and reasonable prices for their services.

Weaknesses: 1. Inconsistency in Service: Several reviews highlighted inconsistencies in the service provided by the staff. One customer mentioned that her first experience was positive, but her aunt's experience was negative. Another review described the staff member's inability to communicate and understand customer requests. This inconsistency suggests that the level of service may vary depending on the technician or staff member assisting the customer.

2. Inadequate Communication: Some reviews mentioned communication issues with the staff. One reviewer mentioned that the technician did not understand their request, and another mentioned that Google Translate had to be used. Poor communication can lead to misunderstandings and dissatisfaction among customers.

3. Lack of Customer Service: Multiple customers mentioned poor customer service experiences at LA Nails & Spa Place. One reviewer stated that when they requested a fix to their nails, the staff refused and criticized their chosen design. Another reviewer mentioned that the manager did not offer to finish the service or have someone else do it. These incidents show a lack of attentiveness and willingness to cater to customer needs.

4. Incidents of Injury: Two reviewers mentioned instances where they were injured during their visit to the salon. One reviewer was cut multiple times, and another mentioned that the nails came out chunky. These incidents suggest a lack of skill or care when performing nail services, which can result in discomfort and displeasure for customers.

In conclusion, LA Nails & Spa Place has some strengths such as talented nail technicians, a positive atmosphere, and fair prices. However, there are several weaknesses including inconsistency in service, communication issues, lack of customer service, and incidents of injury. These weaknesses may contribute to a negative overall experience for some customers. It is essential for the salon to address these issues in order to improve customer satisfaction and retention.

Best TL Reviews

I recently switched nail salons due to a new job & this is my 3rd time in here!!

If I was having a bad day…I definitely wasn’t after leaving this nail salon! Jenny outdid herself with these grooooovy nails!!! I asked for acrylic fill & showed her a picture of what I wanted..well the nails I did have on weren’t gonna cut it for perfection, so she said no no this is what we’re gonna do & fixed me right up better than I could have imagined! Thank you Jenny for going outside the box and having fun with me!! She’s #9 at the salon so please, if you haven’t yet you totally should go see her!

I’ve gotten my nails done by others that work there including a pedicure and they all do great work!! Happy I found this place!

The guy that helped me was nice but I didn't really like how bumpy it ended up looking(photos below). It was my first time so maybe they do look like this.

Now my aunt was there with me and she wanted to take off her old nails and get another design. Tina, the one that did her pedicure, didn't understand anything we said and was being rude about everything. We told her my aunt was going to get hers off and get a design. She then said she can't do designs, okay so we agreed on just coloring them. She removed her old color but didn't remove the old nails. We told her and got mad, said she couldn't do that and have the invoice for the pedicure. We were there like, so, who's gonna do her nails? She then used google translate to tell us to pay her for the pedicure she did and another guy came to do my aunt's nails (Tom, i think). Tom wasn't gentle on my aunts nails and she told him that it hurted. He then made a whole drama about it saying that he wouldn't do them because she was crying about it.

My aunt usually does her nails so she knows how they're supposed to do stuff. At the end, no one did her nails. We had to come to Leo's Nails to finish and just like she said, they were gentle when removing her old nails.

Not coming back and don't recommend. Specially cause the manager didn't offer to finish doing the work herself or have someone else do it.

Went in there because I was in the area. They were not busy. Went in for a pedicure and gel manicure. Sat in chair less than 10 minutes when she started to paint. Had to tell her several times I wanted my toes shaped. Then she started putting gel on toes. Apparently they only have gel. No polish! I do not put gel on toes. Paid for my unpolished toes that were not even properly cleaned. I could have put my own feet in water. Terrible job!!! Pictures were taken just after I left. Terrible. This is how she was going to put gel on my nails.

Good environment hood people very friendly n love there work

Worse experience ever! Showed them a picture they said they could do it then they did the worse job and refused to fix it said that the picture I provided was ugly. The design the did was ugly the shape is ugly it’s a mess! My toddler would have done a better job! I do not recommend!!! Then charged me $60 for the horrible job

Please stay away from this shop !!! They are rude and disrespectful. Asked them to properly remove stones and they yelled at me and told me if i didn't like it leave and go somewhere else. Also another customer asked for her nails to be painted a certain way. They said yes and painted them different from what she asked. When she said something oh we don't have thoss colors. They have bad customer service. I will never set foot in this place. I have never been spoken to that rudely for asking for a sercice.

My camera doesn't really show you how good they look. She did a great job! Definitely fair prices! I got a better deal here than anywhere else I've gone.

Cut me multiple times. And the nails came out so chunky. Won’t be coming back