Quick Facts About Jalen's Barber Shop
Jalen's Barber Shop has received overwhelmingly positive feedback from most customers. The strengths of the shop can be summarized as follows:
1. Excellent service: Multiple customers have commended the staff for their professionalism and quality of service. They have expressed satisfaction with the haircuts they received and have highlighted the expertise and skill of the barbers.
2. Cleanliness and hygiene: The comments mention that Jalen's Barber Shop is a clean place, which is an important factor for customers when choosing a barber shop or salon. A clean environment not only enhances the overall experience but also promotes trust and a sense of safety.
3. Professional staff: The barbers at Jalen's Barber Shop are repeatedly described as professional, and their dedication to their craft is praised. Customers appreciate the expertise and attention to detail demonstrated by the barbers.
4. Wide range of services: Commenters have mentioned various additional services offered at Jalen's Barber Shop, such as eyebrow grooming and shaves. This suggests that the shop offers comprehensive grooming services to cater to the diverse needs and preferences of its customers.
5. Convenience and location: One customer mentioned that they were new to the area and stumbled upon Jalen's Barber Shop while driving by. This indicates that the shop is conveniently located, making it easily accessible for customers.
However, there is one negative comment that highlights a weakness of Jalen's Barber Shop:
1. Unfavorable experience with a specific barber: One customer recounts a negative experience where their hair was not cut according to their instructions, resulting in their hair being ruined. They expressed dissatisfaction with the outcome and were unhappy about being expected to pay the full price for the service. This suggests that there might be inconsistencies in the quality of service provided by some of the barbers at the shop.
To address this weakness, the shop could focus on the following areas of improvement:
1. Enhancing communication: Barbers should consistently and attentively listen to customers' instructions and requests, ensuring that they fully understand what the customer wants. Clear communication can help avoid misunderstandings and prevent negative experiences.
2. Implementing quality control measures: The management could conduct regular assessments and quality checks to ensure that all barbers are delivering a consistent standard of service. This could involve ongoing training and performance evaluations for the barbers.
3. Resolving customer complaints promptly: When customers express dissatisfaction, it is essential for the shop to address their concerns promptly and efficiently. Offering refunds or complimentary services in cases of dissatisfaction can help rebuild customer trust and demonstrate the shop's commitment to customer satisfaction.
In conclusion, Jalen's Barber Shop has several strengths, including excellent service, a professional staff, cleanliness, a wide range of services, and a convenient location. However, the shop should address the issue of inconsistency in service quality by enhancing communication, implementing quality control measures, and promptly addressing customer complaints. By doing so, Jalen's Barber Shop can further improve its reputation and continue to attract satisfied customers.
Best TL Reviews
Hands down best haircut I’ve had in 2.5 yrs living in Pittsburgh. Complete professional staff and excellent service!!! Will be back
Very professional staff and the haircut was awesome
My new barber Mr. Paul is great! He gave me a great cut that I love and even did my eyebrows. I got exactly what I wanted and left there knowing my hair was as fierce as I am
Very clean place ,and everyone was so nice and respectful.
I got my hair cut from a short bald head guy, and he just got some magic hands with the clippers today was a fantastic day after I got my cut I got so many compliments that it was just unbelievable, I want to thank him and pray for him to stay safe forward into his life. Honestly this is my best cut yet and I look forward to seeing him in the future and thanking him for the variety of cuts he has given to not just me but for the people he has given haircuts to stay safe.
Just moved to north hills and couldn't locate a barbershop near by. I drove by jalens and decided to go in. I went to 3 different barbers and they all did great. They are some of the best barbers Ive sen in Pittsburgh. The shop is clean and the barbers are very professional. A+
Great local barbershop. I travel for work constantly and finding a good barber or picking a random shop can be stressful. I couldnt have asked for a better barber! Amazing cut & shave, honestly one of the best I've ever had! ASK FOR SMALLS! He takes his time and his work is impressive.
I got a cut from the short bald guy. I explained to him exactly what not to do to my hair, and then he went on and did it anyways.. after my hair was ruined he had to cut off all my hair (which I had grown out for close to a year) and then had the audacity to get mad when I didn’t want to pay the full price????????
Jalen's Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places