Jim's Golden Fry

+44 191 447 1670

2 Crag Head Road Pelton Fell, Chester-le-Street DH2 2NH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Jim's Golden Fry

Jim's Golden Fry, based on the comments provided, has both strengths and weaknesses.

Starting with the weaknesses, one common complaint is the quality and portion size of their kebab meat. One customer mentions that the special mixed kebab had little bits of chicken pieces that were not enjoyable, lacking flavor, and greasy. Another customer complains about receiving a very small portion of kebab meat in their order, even after contacting the restaurant about the issue. This suggests inconsistency in the quality and quantity of the kebab meat.

Another weakness highlighted in the comments is poor customer service. One customer reports canceling their order shortly after confirming it, only to be charged a 100% cancellation fee and not receiving a refund. They further comment on the lack of resolution from the restaurant despite multiple attempts. Another customer mentions encountering unhelpful and dismissive behavior when trying to rectify an issue with their order, implying a lack of concern for customer satisfaction.

Hygiene concerns are also mentioned in the comments. One customer found a hair in their chips and called the restaurant to report it. However, they were told to scrape the chips out of the bin and return them, a request that seems unhygienic and unprofessional. This incident raises doubts about the restaurant's cleanliness and handling of food.

Moving on to the strengths, there are positive comments about specific menu items. The fish and chips are specifically mentioned as being very good, with a good portion size. Friendly service is also praised by one customer, indicating that the staff at Jim's Golden Fry are generally pleasant and accommodating.

Portion sizes are consistently mentioned as a strength in the comments. One customer describes them as "HUGE," while another appreciates the large portions and reasonable prices. This suggests that Jim's Golden Fry provides value for money by offering generous portions at affordable prices.

The food quality, aside from the kebab meat, receives positive feedback. The pizzas are mentioned as being greasy but tasty, and the fish is said to be good. This indicates that Jim's Golden Fry has the potential to produce delicious food, although there may be room for improvement in terms of grease levels.

The speed of service is another strength mentioned in the comments. Multiple customers note that collection orders are ready within minutes. This suggests that Jim's Golden Fry values efficiency and promptness in serving their customers.

In conclusion, Jim's Golden Fry has a few weaknesses that include inconsistent quality of kebab meat, poor customer service, and hygiene concerns. However, the strengths lie in the positive feedback regarding specific menu items like fish and chips, reasonable prices and large portion sizes, and quick service for collection orders. Overall, there is room for improvement in some areas, but the restaurant still has potential to provide a satisfying dining experience for customers.

Best TL Reviews

Ordered special mixed kebab, had little bits of chicken pieces which were not nice at all, no flavour, and literally 4 bits of kebab meat which were thin and greasy along with a tiny portion of salad, which was a little bit of lettuce, onion and tiny piece of tomato chopped up. Rang up and they sent me a very small portion of kebab meat out which still only had a few bits in, terrible won't be going back.

Ordered a garlic bread, chips and garlic sauce with three largers. Cancelled straight away. (5 mins between confirmation and cancellation email), got charged 100% cancellation fee as the food was being processed (lie). It was an hour and a half before delivery on a busy Friday night and charged the full amount to cancel 5 minutes later. I went to the place a week later and was told they'll sort it out and nope. Nothing. I hope you don't receive large orders for collection and nobody turns up.

Ordered for delivery when food came and opened up there was a hair in the chips phoned up to be passed on to the boss to be told he wants us to scrape the chips out of bin to send them back even though we had taken photos.

Put us off will not be coming back.

Ordered fish bite chips and mushy peas. And 4 cans of larger . Rang a second time it was delivered 1 hour 15 mins later. As pie chips and peas at a cost of 15 pounds I don't eat pastry. Tried to get it rectified. They didn't want to know they hung up they kept me on hold . The basically stole my money and didn't even give a dam. I say to everyone who reads this they are cheats and lairs. As I'm blind I put my trust that they were an honest company definitely not. Do not buy from here get ripped off then get told it my fault that I did not understand. I'm blind not stupid. Does this look look like fish bites and chips

Fish and chips were very good. Good portion size. Friendly service. Would recommend

Pretty good food ????????large portions and reasonable price winner winner chippy dinner

Always so reliable from fish n chips, pizza, kebab wraps

Food is good, the kebab meat is so thin you can almost see through it, which IS a compliment! Portion sizes for chips etc are HUGE. Fish is good too. The pizzas have been a little too greasy needing some dabbing at home with kitchen roll but the taste is all good ???? Haven't had delivered but collection orders are ready in minutes ☺️