John's Cafe

+44 1708 925575

18 Breach Rd, Grays RM20 3NR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About John's Cafe

John's Cafe, located in a small industrial estate, has received both positive and negative feedback from customers. In order to evaluate its strengths and weaknesses, we can analyze the comments provided.

Starting with the positive feedback, many customers express their satisfaction with the food at John's Cafe. They mention that the food is fresh, delicious, and cooked to perfection. The breakfast sandwiches are particularly praised, with one customer calling them "amazing." This indicates that John's Cafe is able to deliver high-quality meals that meet the expectations of its customers.

In addition to the food, the service at John's Cafe is often commended. Customers describe the staff as friendly and note that they go above and beyond to provide good service. This positive customer experience is crucial for building customer loyalty and attracting new customers.

The accessibility and cleanliness of the cafe are also mentioned as strengths. Customers appreciate that the cafe is on a single level and offers wheelchair access. The presence of a clean toilet is also noted as a positive aspect of the cafe. This attention to accessibility and cleanliness creates a welcoming and comfortable environment for customers.

Another strength of John's Cafe is its affordability. Multiple comments mention that the prices are reasonable, especially considering the large portions of food that are served. This can be a major selling point for customers, particularly those on a budget.

Furthermore, John himself is repeatedly praised in the comments. Customers describe him as a "great bloke" and someone who adds to the positive atmosphere of the cafe. This personal touch and connection with the owner can create a sense of familiarity and loyalty among customers.

However, there are several weaknesses notable in the comments as well. One recurring issue is the long wait times for orders. One customer mentions waiting an hour for their food and having to repeatedly check with the staff if their order was forgotten. These delays can lead to frustration and dissatisfaction among customers, potentially driving them away.

Additionally, the quality of the special burger is criticized. One customer mentions that it consisted of only a bun, three burger patties, and cheese, with fried onions delivered separately. This suggests a lack of attention to detail and an inconsistency in the preparation of menu items. Furthermore, the limited options in the accompanying salad are seen as insufficient for the price paid.

Finally, one customer reports receiving a somewhat dismissive apology from a staff member, who claimed that it was not their lucky day. This indicates a lack of accountability and professionalism, which can negatively impact the customer experience and their perception of the cafe.

In conclusion, John's Cafe has several strengths, including delicious food, friendly staff, affordable prices, and an accessible and clean environment. However, it also has weaknesses, including long wait times, inconsistencies in food preparation, and occasional unprofessional behavior. By addressing these weaknesses and focusing on maintaining its strengths, John's Cafe can improve its overall customer experience and satisfaction.

Best TL Reviews

Arrived with high hopes , since it been recommended by a friend...the cafeteria it in a middle of a small industrial estate, surrounded by other small businesses, on our arrival the restaurant was pretty busy, but managed to give our orders to the waiter's, i went with John's special burger!!!!AND THEN THE FUN STARTED, we waited 1 hour for our food, had to see few times if they forgot our orders or what not,and when my special burger arrived...well its a bun with 3 burger paties and cheese...thats it????????‍♂️3 minutes later they bringed some fried onions on a plate wich apparently they forgot to put into the burger....so this SPECIAL burger came with fries and a salad wich consisted of 2 slice of tomatoes, 1 slice of cucumber and a bit of green salad....9£ ladies and gentlemen, and then as we walked out, one of the ladie who was a waiter apologised and said to me "SORRY FOR THAT, BUT THIS WASENT YOUR LUCKY DAY"????????????

Arrived here from NZ to start a new life as a teacher, staying in a hotel till found a flat needed somewhere to eat brekkie, Found this little gem around the corner from our hotel. Have made it our morning place for brekkie, great service, friendly staff and lovely cafe environment. Food is amazing cooked to perfection. Would recommend to anyone. A++++

Good food nice staff,all on 1 level,great for disabled people & wheelchair access & clean toilet

Always fresh and delicious food, service was above and beyond! I go here every time I have work at Grays!

Great food, great coffee, great prices, John... Great bloke, used this cafe as working at school down the road, very convenient with some parking spaces, open from 7am,

Kind regards Rob

Best food around. Johns a lovely bloke and his breakfast sandwiches are amazing

The best cafe in the area by a long shot. Large portions of good quality well cooked food for very reasonable prices. John, Chef and the team are all friendly and a good crack. Used daily for many moons, would recommend until I'm blue in the face!

Chef is brilliant so is John himself

Very nice food very friendly staff always go to this caff highly recommended makes the best chicken wraps ❤️