Joy's Thai Takeaway

+44 7828 768215

9 Peel St, Accrington BB5 1EA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Joy's Thai Takeaway

Joy's Thai Takeaway has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the restaurant. Based on these comments, we can analyze various aspects of the restaurant, including service, food quality, pricing, and convenience.

Starting with the strengths, numerous comments commend the food at Joy's Thai Takeaway. Customers describe the food as "great," "delicious," "tasty," and "amazing." This suggests that the restaurant excels in terms of the flavor and quality of its dishes. Additionally, customers mention that the food is freshly made, often emphasizing its freshness and quality.

Moreover, comments highlight the portion sizes, stating they are "decent" and "good." Customers appreciate that they receive a substantial quantity of food, indicating that Joy's Thai Takeaway provides value for money in terms of portion sizes.

In terms of service, several customers mention the friendly and accommodating staff at Joy's Thai Takeaway. Prior to the change in management, the customer claims that their every need was catered for, showcasing the excellent service provided by the previous management. Furthermore, one customer notes that Joy, the previous owner, was pleased to see customers and was overly accommodating. This indicates a personal touch and a high level of customer service.

Another strength mentioned by a customer is the ability to see the kitchen partially. This element provides transparency and reassurance about the cleanliness and cooking methods, which can be seen as a positive attribute.

Moving on to the weaknesses of Joy's Thai Takeaway, one recurring issue is the communication and accuracy of orders. A customer states that even after explicitly asking for no peanuts and tomatoes, their request was not fulfilled. This lack of attention to specific dietary requirements can be seen as a significant weakness, especially for customers with allergies or preferences.

Furthermore, the customer claims that the feeling of being welcomed and cared for no longer exists with the new owners. This suggests a decline in customer service since the management change, which can negatively impact the overall dining experience.

Another weakness highlighted in the comments is the lack of clarity regarding payment methods. A customer complains that they were only informed upon arrival that cash or bank transfers are accepted, which resulted in inconvenience. This lack of prior information can frustrate customers and potentially deter them from returning.

Additionally, the issue of waiting time is mentioned by a customer who had to wait longer than anticipated to receive their order. Although the customer acknowledges receiving a free bag of crackers as compensation, it is clear that the delay in service and the inconvenience caused displeasure. The customer also mentions hungry people waiting back at home, indicating that the delay had a negative impact on their dining experience and customer satisfaction.

In conclusion, Joy's Thai Takeaway has several strengths, including delicious food, good portion sizes, and friendly staff. However, there are also weaknesses, such as a decline in customer service since the management change, issues with order accuracy and communication, lack of clarity regarding payment methods, and occasional delays in service. It is essential for the restaurant to address these weaknesses to enhance the overall dining experience and retain customer loyalty.

Best TL Reviews

I would give 1 star but I usually receive very good service. Before new management my every need was catered for, yet now, I make an order and ask for no peanuts and no tomatoes this what I receive... If you have an allergy, make it explicitly clear that it will kill you, I repeated I didn't want these ingredients 3 times over. Joy was pleased to see you come through the door and was, if anything, overly accommodating, with the new owners, the feeling no long resides.

The food was great, all cooked fresh in the kitchen which you can see part of it which I like!

However..... I placed my order on the phone and when I arrived I was then told that it was bank transfer/cash only, I would have rather have known prior so I could have transferred the money.

I was told to arrive for 6.50pm and I was still there waiting at 7.20pm.. I mean I did get a free bag of crackers for the inconvenience but I had a load of hungry people waiting back at home who were hangry by the time I got back home which was an hour later!

Excellent food, good portion sizes and a place to sit and eat.

We decided to try Joy’s for the first time. The two ladies were lovely and friendly. The food was very freshly made and tasted delicious. Will be coming back again to try something else on the menu. Thank you.

Pad Thai is tasty and portion sizes are also decent.

Tasted fresh and was definitely worth a visit

Amazing food, up to the standard. Friendly staff.

All clean. Priced well for portions you getting.

Could not recommend more.

Lovely people and the food is amazing, and for me its cheap compared to a thai closer by so well worth the trip.

We were just visiting the area and fancied Thai. I would fly here all the way from New Zealand just to have this Thai again, it was that good. The price for quantity of food is amazing, it was all fresh and good quality and super super tasty.