J.Wong

+44 1530 833832

6 Market Pl, Whitwick, Coalville LE67 5DT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About J.Wong

J.Wong place has several strengths that are highlighted in the comments. One of the strengths is that the food is consistently tasty and hot, and the portions are big. This indicates that the quality and quantity of the food are both satisfactory. Additionally, the Cantonese meal for one is mentioned as a personal favorite, which suggests that the restaurant has a diverse menu that caters to different preferences.

Another strength of J.Wong place is the value for money that it offers. Customers mention that the meals are cheaper compared to their usual local takeaways, indicating that J.Wong place provides good value for the price. This can attract customers who are looking for affordable options without compromising on taste.

The prompt also mentions that the overall hygiene of the restaurant appears to be very good, which is a strength as it indicates that the restaurant maintains cleanliness and ensures a hygienic environment for its customers. This can contribute to a positive dining experience and customer satisfaction.

The prompt also mentions that the young person who takes the orders is always polite and respectful. This highlights the good customer service provided by the restaurant. Politeness and respectfulness can help create a positive impression on customers, making them more likely to return in the future.

On the other hand, there are some weaknesses that can be identified from the comments. One issue mentioned is that the restaurant wrongly supplied a meal to a customer, and when the customer requested the correct meal, they were asked to pay for delivery. This can be seen as a weakness in terms of customer service and accuracy in fulfilling orders. Customers expect their orders to be correct and if there is an error, it is reasonable for the restaurant to rectify it without charging extra.

Another weakness highlighted by a customer is the negative experience with the delivery person. The customer mentions that the delivery person tried to overcharge them and acted unprofessionally when the customer refused to pay more than the quoted price. This indicates a larger issue with customer service and professionalism within the restaurant. The prompt also mentions that this customer has been using J.Wong's for over 10 years and had previously been satisfied, but this negative experience may have a lasting impact on their loyalty.

The prompt also mentions that the restaurant claims to accept card payments over a certain amount, but in reality, they do not always accept cards. This inconsistency can be frustrating for customers who rely on card payments for convenience. Additionally, the incorrect order received by a customer indicates a problem with attention to detail and accuracy in fulfilling orders.

Furthermore, a customer mentions an issue with the hot and sour soup, suggesting a problem with the quality of the food. This, combined with the customer's experience of being on the toilet for half a day, raises concerns about the hygiene and quality control processes within the restaurant.

Lastly, a customer mentions a positive experience with the lady behind the counter who ensured every order was correct. However, this positive experience is not elaborated upon and is not supported by other comments, making it difficult to assess the overall consistency of good service.

In conclusion, J.Wong place has strengths in terms of tasty and hot food, big portions, and good value for money. The restaurant also receives praise for its overall hygiene and polite customer service. However, there are weaknesses in terms of accuracy in fulfilling orders, inconsistency in card payment acceptance, issues with delivery service, and potential problems with food quality control. These weaknesses can impact customer satisfaction and loyalty.

Best TL Reviews

Best Chinese in Whitwick and Coalville! I only get a take out occasionally but when I do it never disappoints, very tasty, hot food, big portions. My personal favourite is the Cantonese meal for one. Great value for money.

Stopped here as a one off visit on my journey home. I ordered the same meals as I usually do from my two local take aways. I must say, the meals here were far superior in in flavour and much cheaper. I will definitely drive the distance to try my usual and other dishes from here. Highly recommend ????

Wrong meal supplied.Asked for delivery of correct meal.Told I would have to pay for delivery and reluctantly agreed. Have used them for over 30 years but never again. To make matters worse the food was horrible and was thrown away.

When delivery man arrived he tried to charge me more than was stated on the phone he even agreed I had been told less on the phone and then walked off in a strop refusing to serve me when i refused to pay more than i was quoted. I have been using wongs for more than 10 years and even normally tip but I will not be held to ransom for money I don't owe digusting service

Says they accept card over £12 and they don’t. Often told they’re not accepting card. Food is ok. Ask for a beef and mushroom curry with egg fried rice and got chicken and mushroom with no rice. Very rude to a friend who came in to collect a meal who asked if they could wait for inside for a taxi because it was raining . The place was empty and they were told they must leave. Won’t be going there again.

Use J. Wong's occasionally. You can park in their back yard free of charge. The overall hygiene appears very good and the food is prepared very quickly and served up hot. The young person who takes the orders is always polite and respectful. So if you like a tasty omelette type meal try their chicken egg foo young. Yum! They have an extensive and interesting menu with some Malaysian dishes on offer. Prices seem reasonable.

Couldn’t take card payment to start with, made the shiftiest hot and sour soup, was on toilet for half day.

First time I've been to try it out and I must say I was very impressed, the lady behind the counter we very polite and made sure every order was correct, 5 star service all round, the food was amazing aswell