Quick Facts About Katelyn Nails
Katelyn Nails place has several strengths that make it a popular choice for customers. One major strength is their emphasis on infection control. They allow customers to purchase their own files, which helps prevent the spread of bacteria and ensures a safe and hygienic environment. Additionally, the salon requires everyone to wear masks, which further promotes cleanliness and protects both customers and staff.
The staff at Katelyn Nails is another strength of the salon. Many customers mention the friendly and helpful staff, with one customer specifically praising Steven. Being able to consistently receive good service from the staff is important in creating a positive experience for customers.
The salon also pays attention to creating a pleasant atmosphere for customers. Customers mention the spa music and decor, which adds to the overall experience of getting one's nails done. These little touches can make the visit more enjoyable and relaxing.
Another strength that customers appreciate is the ability of the staff, particularly Steven, to bring their design ideas to life. This personalized, creative approach is important for customers who want a unique and customized look for their nails.
However, there are also some weaknesses associated with Katelyn Nails place. Pricing is a common complaint among customers. Some customers mention that they feel the pricing is high compared to other nail salons. This could be a deterrent for price-conscious customers or those who have a limited budget. Addressing this pricing issue could help attract and retain more customers.
Another weakness mentioned by a customer is the inconvenience of accepting cash only on weekdays and allowing card payments only on Fridays and Saturdays. This could pose a problem for customers who prefer or rely on card payments for their transactions. Expanding the payment options to include card payments throughout the week could make it easier for customers to pay for their services.
One customer mentions an issue with the quality of the gel manicure. They state that their nails started showing the sides despite getting a full set. This indicates a potential inconsistency in the quality of the services provided. Ensuring consistent quality across all services is crucial for customer satisfaction and retention.
There is also a complaint about poor customer service and the nails not lasting long. This suggests a need for improvement in terms of service delivery and customer support. Addressing these concerns can help improve the overall customer experience and satisfaction.
Overall, Katelyn Nails place has strengths such as a focus on infection control, friendly and helpful staff, personalized designs, and a pleasant atmosphere. However, there are weaknesses in terms of pricing, payment options, consistency in service quality, and customer service. Addressing these weaknesses can help the salon attract and retain more customers, enhancing overall customer satisfaction.
Best TL Reviews
I’ve been going to Kaitlyns Nail Salon for about a year now. I always get a gel manicure and some kind of design.
Pro: You can purchase your own files (infection control). I like that they require everyone to wear a mask. Friendly and helpful staff. Love Steven! Always able to do the design I bring in or ask for :). It’s also the little things like spa music and decor that also make the experience more pleasant.
Cons: $$$$ Pricing. I will continue to go back because of the above mentioned but feel the pricing is way more than what others charge.
This is the place to get your nails done. It's the best around. I have never been disappointed. The environment is beautiful! You can tell they took time, spent money- to add a lot of extra touches to give you that "experience" us girls want to feel when treat ourselves to getting our nails done.
Steve (the owner) is my favorite one to see. My nails come out PERFECT when he does them.
Last visit, I brought my 7 yr old daughter to our nails done- when she was done, he changed the TV to whatever SHE wanted to watch! Even scrolled through Netflix for her! He put on "Sing 2" for her while he finished my nails. I was do touched by that. The extra mile. I've never experienced that in other places.
You'll pay a little more, but to me it's worth it.
(This picture of my nails...Steve did that French by hand. No guards. Brushed each one. Outstanding!)
No cards accepted during the week, cash only. Can only use cards on Fri, Sat. That's the only inconvenience.
I came yesterday with my two daughters. Got them kid gel manicures which one came out great, the other is super thick and makes my daughter fingers uncomfortable. I got a full set, and my natural nails are showing the sides of all nails. Idk if I’ll come back. I I do feel that they over charged.
my mom and i come here all the time, the staff are friendly and my nails come out so cute every time :) Steve is the best, my mom gets her nails done by him every time and he is amazing. she also has a problem where one of her fingers is completely limp and can't move, but Steve is always able to work with it. always a great experience and i will continue to come here for my nails any time i need them done!!
I have been coming for months. How well they take care of you when you a new customer but once you a regular they become bias to whom goes next. Why am I even bothering to sign in. But to have to wait 3 hours on a Wednesday afternoon. When you get bumped from one person to another what choice did I have. Then again NOT one person will reply or apologize. Byeeee
I have been here twice for two different services… hands and feet… and I have nothing but good things to say about my experiences. The staff here are incredibly friendly, they keep the entire place so clean (I watched them cleaning while I was waiting), and the quality of their work is very good. Highly recommend!
These nails are 3 days old. Spent $50 just to have gel nails for not even 3 full days. Not worth your money. Poor customer service as well. Don’t recommend it.
I had a full set of acrylic nails done
It took a little longer but I am very pleased with the results! The woman was very professional and polite and even took photos of my finished nails at the end! They look very similar to the photo reference of the nails I wanted and are very good quality! I usually have the urge to take false nails off but these feel really natural and nice I definitely recommend! :) me and my fat fingers approve????????????????
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Katelyn Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:30 AM - 07:00 PM |
|---|---|
| Tuesday | 10:30 AM - 07:00 PM |
| Wednesday | 10:30 AM - 07:00 PM |
| Thursday | 10:30 AM - 07:00 PM |
| Friday | 10:30 AM - 07:00 PM |
| Saturday | 10:30 AM - 06:00 PM |
| Sunday | Closed |
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