Quick Facts About Royal Nail's & Spa
Royal Nail's & Spa place has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, it is important to delve into the specific feedback provided.
Starting with the positive comments, it is clear that the new management under the name Kitty Nails and Spa, with Vicky at the helm, has made a positive impression on customers. The mention of "great work" and the intention to recommend the place to friends indicate a high level of satisfaction. Additionally, the provision of free water and soda, as well as a promotion offering $5 off for a certain purchase amount, highlights their efforts to provide incentives and perks for customers.
Another aspect that stood out to customers is the friendliness of the staff, particularly Anna the owner. The comment expresses appreciation for her warm demeanor and willingness to provide a quick manicure while waiting. This level of customer service is commendable and can contribute to positive word-of-mouth and repeat business.
Furthermore, several customers have commented on the quality of the service provided. Positive remarks such as "beautiful job on my nails" and "excellent job on both my hands and feet" indicate a high level of skill and attention to detail from the nail technicians, particularly Lilly. This expertise contributes to customer satisfaction and can create a loyal customer base.
On the other hand, there are also negative comments that highlight areas for improvement. One customer expresses dissatisfaction with the outcome of their nail service, mentioning lumpy nails, incomplete polishing, and a weird feeling on one of the nails. This feedback suggests that there might be inconsistencies in the quality of service provided, which could be addressed through further training or quality control measures.
Another customer voices their disappointment with the durability of the nails, stating that two nails broke within a week despite not being rough on them. This indicates a weakness in the durability of the products used. Upgrading the quality of the products or utilizing more durable techniques could help alleviate this issue and improve the overall customer experience.
One particularly concerning comment refers to the rudeness of the manager in the first booth on the right. This negative interaction could potentially undermine the positive experiences provided by other staff members. It is crucial for management to address this issue immediately, as unfriendly service can have a detrimental impact on customer satisfaction and loyalty.
In conclusion, Royal Nail's & Spa place has received positive feedback regarding the management, friendliness of staff, and the quality of service provided by certain nail technicians. They have also implemented incentives and promotions to attract customers. However, there are areas for improvement, such as inconsistencies in service quality, durability of nails, and addressing the issue of rude staff members. By addressing these weaknesses, the place can strengthen its reputation and provide an even better experience for its customers.
Best TL Reviews
Me and my beyonce just stop by when was shoping in the market and see it grand opening .
Just known this shop under new management now , its called kitty nails and spa , and this young lady named Vicky doing great work , would recommend my friends to visit here
Btw they do have free water and soda , also promotion 5$ off when you spent 40$ over
Stopped by with my girlfriend because she wanted to get her nails done. Wasn't very busy but it was probably because we were there on a Monday morning. Anna offered to give me a quick manicure while I waited and cleaned up my cuticles and made my nails look shiny and healthy. Shout out to Anna the owner because she was super friendly.
My husband and I randomly chose this nailshop to have our service done Ana Lori and Lee Lee are really the bomb, we have to remember with Patience comes great service. I am very serious about my nails as we all are and feet and I promise after being clear and what I wanted and what she was able to do my nails and feet were beautiful ????
Very nice and attentive. They did a beautiful job on my nails!
My nails are Lumpy there's not polished on all of them and one of the nails that thumbnails on the side is very I don't know it just feels weird I've had them done better my son new place, very unsatisfied
Lilly is the best. She always does an excellent job on both my hands and feet! The staff is friendly and accommodating. Give Royal Nails a try- you won't be disappointed.
Just came out of fake nails and needed a manicure, but didn't want any polish until my nails grew back heathy. This was the best manicure I've had. Just wish my nails were heathier because now I want to polish them.
If you have ingrown toenails, this is the place to go. My feet thank me and I thank the shop. I think I can sleep tonight.
The manager who sits in the first booth on the right is rude af. Also they use the cheapest products. I'm not even rough on my nails and within a week 2 broke.
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Royal Nail's & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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