Kevin's Personal Touch Nail Salon

16 N Broad St # A, Trenton, NJ 08608 United States of America

Open Today:

Quick Facts About Kevin's Personal Touch Nail Salon

Kevin's Personal Touch Nail Salon has both strengths and weaknesses based on the comments provided.

Starting with the strengths, one customer praises the salon as the best nail shop ever and expresses satisfaction with the service. This positive feedback implies that the salon is capable of providing excellent nail treatments, such as nails, lashes, eyebrows, and pedicures. This suggests that the salon has a diverse range of services available and can cater to different beauty needs.

Another positive comment highlights the personal touch of the salon, emphasizing that it provides a personalized experience. This suggests that the staff at Kevin's Personal Touch Nail Salon offers individual attention to their customers, making them feel valued and attended to. This personal touch can create a welcoming and comfortable atmosphere for clients.

On the other hand, several weaknesses are also mentioned in the comments. One customer had a negative experience regarding eyebrow waxing, stating that they had bruises on their face multiple times after the salon's service. This indicates that there may be issues with the technical skills of the staff when it comes to certain treatments, such as eyebrow waxing. This weakness can potentially lead to dissatisfaction and loss of trust among customers.

Pricing is another weakness mentioned in the comments. One customer expresses frustration over being charged different prices for the same service, with unclear explanations for the price discrepancies. This suggests that Kevin's Personal Touch Nail Salon might have inconsistent pricing policies, which can lead to customer dissatisfaction and a lack of transparency. Customers value fairness and clarity in pricing, and when these aspects are lacking, it can negatively impact the salon's reputation.

Furthermore, another customer mentions that the salon used to be less expensive and offered better quality work in the past. This observation suggests a potential decline in the overall quality of services provided by the salon. This weakness implies a lack of consistency in delivering high-quality nail treatments and designs, potentially leading to customer dissatisfaction.

There are also complaints about the staff's attitude and professionalism. One customer describes the staff as rude and slow, which can indicate poor customer service. Additionally, another customer mentions that their nails had dents and bubbles, indicating subpar craftsmanship. These negative experiences highlight potential weaknesses in the salon's staff training and professionalism, which can significantly impact customer satisfaction and loyalty.

In summary, Kevin's Personal Touch Nail Salon has both strengths and weaknesses. It appears to offer a wide range of services and provide a personalized experience, which can contribute positively to customer satisfaction. However, there are concerns about the technical skills of staff, inconsistent pricing, a decline in service quality, and unprofessional behavior. Addressing these weaknesses is crucial for maintaining and building a loyal customer base.

Best TL Reviews

This is the second time these people have left bruises on my skin due to waxing my eyebrows. The first time I thought “mistakes happen”. The second time I went I informed them of what happened and in the same session , they left bruises on my face again.within ten minutes of me leaving the store the bruises began to form. When I confronted them, they made it seem like I was the bad guy. I wouldn’t recommend this salon to the devil.

How yall charge me $45 for a full set short as hell then I come back for a refill an you wanna charge me $45 again Im not coming back here again since covid yall just be making up prices off the top of yall heads i have 2 broke nails she said broke nail $5 dollars a piece i kindly said no thanks and left

Used to be less expensive and use to do much better work with the nails and designs then it is now didn't have such a great experience definitely could have been better

Best nail shop ever!!!! These ladies and gents do it all... My Babies smooches

like they said personal Touch. It's personal and it got that touch.

I love the service my lashes my nails my eyebrows my pedicure look great I look amazing and I'm happy

They rude slow after I got my feet done two days later it was black spots on my feet and everything I’ll never go back here

My nails got so many dents and bubbles in them I hate this nail salon