Quick Facts About Expert Nails
Expert Nails place, based on the comments provided, has its own strengths and weaknesses. To provide a comprehensive analysis, these comments will be examined to determine both the positive aspects and areas in need of improvement for the nail salon.
One of the strengths highlighted by the customers is the fantastic work done by the staff. Several customers praise the nail technicians for their precise and exact designs, indicating a high level of skill and expertise. This demonstrates that Expert Nails place has competent and talented staff who can meet the expectations of their customers.
Another positive aspect is the friendliness and courtesy of the staff. Multiple comments mention the accommodating and friendly nature of the employees, creating a welcoming and pleasant atmosphere for customers. This can contribute to a positive overall experience and make customers feel comfortable and valued.
Many customers also appreciate the quick and efficient service provided by Expert Nails place. They mention being seen at their appointment time without having to wait, suggesting good time management and organization on the part of the salon. Efficiency is an important aspect for customers who have busy schedules and limited time for salon visits.
Additionally, customers express satisfaction with specific nail technicians, praising their skills and attention to detail. These positive individual experiences contribute to the overall perception of the salon's quality and expertise. It shows that Expert Nails place has skilled and consistent professionals who are capable of providing a satisfactory service.
However, despite these strengths, there are some areas where Expert Nails place could improve. One recurring comment is about the lack of ambiance in the salon. Several customers mention that the salon is not aesthetically pleasing, which may negatively impact the overall experience for some customers. Enhancing the ambiance through decor, lighting, and other elements could enhance the overall customer experience.
Another weakness highlighted by a customer is the basic pedicure offered by the salon. They mention minimal foot scrubbing and massage, suggesting that the pedicure service is not up to their expectations. This indicates that there may be room for improvement in terms of the quality and range of services provided by Expert Nails place.
Additionally, one negative experience shared by a customer exemplifies poor customer service. The customer mentions a long wait time, being skipped over, and arguing with the nail technician. Such experiences can significantly impact customer satisfaction and loyalty. It is crucial for the salon to address issues related to long wait times, improve organizational systems, and ensure fair and equal treatment of all customers.
Furthermore, a customer complains about the pricing discrepancy and aggressive behavior of the staff. This raises concerns about transparency and proper communication of pricing to clients. It is essential for the salon to ensure that customers are fully informed about the cost of services and to handle any disagreements or concerns professionally and respectfully. Moreover, the comment about poor sanitation during a pandemic is also a significant concern. The salon should prioritize and reinforce proper sanitation protocols to ensure the safety and well-being of both customers and staff.
In conclusion, Expert Nails place has various strengths such as the fantastic work, friendly staff, and efficient service. These positive aspects contribute to a positive overall experience for customers. However, some weaknesses exist, including the lack of ambiance, limited services, poor customer service experiences, pricing discrepancies, and sanitation concerns. Addressing these weaknesses would help enhance the overall quality and reputation of Expert Nails place as a nail salon.
Best TL Reviews
Not much of an ambiance but the work is fantastic!
Great place, Lena is great. You can show her any design & she will be exact & precise... prices are great..
Karla is my nail tech and she never fails me with her designs and attention. Very courteous.
I have recently moved to Middlesex county, and needed a new nail salon (used to go to a salon in Fairlawn, NJ for over 10 years).
This place is not the prettiest (reason for 4 stars), but the staff is friendly and accommodating.
I have visited twice, and both times I was seeing at my appointment time (no wait). Carmen did my nails last, and she did amazing. Cindy has done my pedicure both times, and she has been the nicest.
I am still trying out other services, but so far I am satisfied.
Jessie is amazing! If I show a picture and if she says she can do it, she gets it done!
You get what you pay for. There’s a reason this place is so cheap. Very basic pedicure, no frills. Minimal massage, minimal foot scrubbing. Quick 30 minutes and they’re done.
Awful experience. The nail lady play favorites with customers. I got there at 11:00 am and by 1:00 pm still did not have my nails done. The wait time is way too long. She skip me twice ( got there before the other customers in line) and then try to argue with me when I said that I just wanted to leave at that point . If I could give it 0 stars I would. I wouldn’t go back there .
Terrible customer service!! I would not suggest this place at all! I was told a certain price when I started getting my nails done however the price was literally DOUBLED at the end!!What type of treatment is this?!Then the employees had the audacity to yell in my face and forcefully clipped my nails off without my consent! As the staff of the nail salon, you must ensure that your clients are comfortable and satisfied with their experience but the one I had was quite the opposite!! There is very poor sanitation as well although we are in a pandemic!
Place Pictures
Expert Nails Info
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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