Quick Facts About Helen Nails
Strengths:
1. Professionalism: Many customers appreciate the professionalism of the staff at Helen Nails. They mention that the salon is clean and that the employees provide a high level of service. They also mention that the salon offers a variety of services, including nails, brows, and waxing.
2. Skilled Technician: Several customers specifically mention the skill and expertise of certain technicians at Helen Nails. Tina and Cindy are both praised for their work, with customers stating that they care about their work and provide excellent results.
3. Long-lasting Gel Manicures: One customer mentions that they had given up on gel polish until they visited Helen Nails and received a gel manicure from Cindy. They state that the polish did not chip for up to three weeks, making it a great option for those with chipping and peeling issues.
4. Free parking: One positive aspect of Helen Nails mentioned by a customer is the availability of free parking behind Baskin-Robbins. This can be convenient for customers who are driving to the salon.
5. Accommodating Appointments: Another positive comment is that customers recommend calling ahead to check for wait times. This suggests that the salon may be flexible in scheduling appointments and wants to accommodate customers to minimize wait times.
Weaknesses:
1. Inconsistent Results: One common complaint among customers is that the quality of service at Helen Nails can be hit or miss. Some customers mention that their nails last for a long time without issues, while others mention that the polish cracks after just a few days. Inconsistency in results can be a significant weakness as it may lead to customers feeling uncertain about the quality they will receive.
2. Limited Selection: Another weakness mentioned by a customer is that Helen Nails needs to update their selection of brands and colors of nail polish. This suggests that the salon may not offer as wide of a range of options as some customers would prefer.
3. Lack of Communication: One customer comments that when they complained about their nails, Helen pretended not to hear them. This suggests a lack of effective communication or customer service, which can be a weakness for any business.
4. Hygiene Concerns: Several negative comments mention concerns about cleanliness and hygiene at Helen Nails. One customer mentions an ingrown nail becoming infected after a pedicure, while another mentions contracting a staph infection. These incidents raise concerns about the cleanliness and sterilization practices of the salon.
5. Additional Charges: One customer mentions being charged an additional $5 for gel removal without being informed beforehand. This lack of transparency regarding pricing may lead to customers feeling surprised or frustrated with the salon's practices.
In conclusion, Helen Nails has strengths in terms of professionalism, skilled technicians, long-lasting gel manicures, accommodating appointments, and availability of free parking. However, the salon also has weaknesses in terms of inconsistent results, limited selection, lack of communication, hygiene concerns, and potential issues with transparency regarding pricing. Addressing these weaknesses would be crucial for the salon to improve its overall customer satisfaction and reputation.
Best TL Reviews
It's a hit or miss here! I got my nails done here a few times, Gel manicure and sometimes the polish last more than a week sometimes it only lasts a few days before it starts cracking. Helen's a nice lady, but she pretends she can't hear you when you're complaining! They really need to update their selection on brands and colors of nail polish. I say go somewhere else if you can afford it! This pic is less than a week!
Moved to Boyle Heights but still drive to HLP for my Nails, Brows, and especially Brazilian Wax. Clean and professional. I recommend calling before to make sure there isn't a long wait. I always get tons of compliments after coming. Free parking behind Baskin-Robbins
Love Tina's work! I love the way she shaped my nails. I broke my real nail, she suggested to do powder dip to keep the length of that broken nail. She cares about her work. You should ask for her for your gel manicure and pedicure! Make an appointment with Tina to make sure you have her!
I thought they were a good place but no I got a pedicure 6days ago they pulled ingrown nail out my toes infected pus bleeding. Never had this problem at any other nail place ???? plus my heels of my feet are ugly now dry skin my feet were never like this .do they even properly clean the pedicure tubs or sterilize their equipment ugh I'm still in pain going to a Dr.
update: Well they gave me staph infection . And from her cutting too much of nail had toenail surgery worse place ever
Gel finally doesn't chip!! I had given up on gel polish until my sister recommended manicurist, Cindy. I don't live or work nearby but most definitely worth it. I've gone up to 3 weeks without a chip. Recommend for anyone with chipping and peeling issues with gel polish. Ask for Cindy!
This was my first time going to a nail salon and got helped by Cindy. She was so nice and did an amazing job! I already had a specific look in mind and she executed it perfectly! Only thing is that it is cash only so be prepared!
Love this place! Olivia always does a fantastic job on my nails! I show her or tell her how I want my nails and she knows what to do!
My husband and I been going to this place for couple years they used to be good but our recent visit was not very good they charged me 5 $ to removed the gel with out telling me ahead of time. I am a returning customer so it wasn't from other place. They supposed write it down on their board there is additional charges so there is no surprise!!! The table was dirty and the job was sloppy. They want you out right away i understand they are busy but reviews affect the business. This was our last visit...
Now we found a better place and does a greattt job...
Place Pictures
Helen Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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