Kim Nails and Spa

+1 517-393-4610

6030 S Pennsylvania Ave # 14, Lansing, MI 48911 United States of America

Open Today: -

Quick Facts About Kim Nails and Spa

Kim Nails and Spa has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses.

One of the major strengths of Kim Nails and Spa is the friendliness and professionalism of their staff. Multiple customers have praised the nail technicians for being kind and personable, creating a positive and welcoming atmosphere. This positive experience has led to repeat customers and people finding their new go-to nail salon. Additionally, the nail technicians have been commended for their skill and ability to provide quality services such as gel manicures and pedicures. The fact that customers are pleased with the results of their nail treatments reflects the competence and expertise of the staff at Kim Nails and Spa.

Another strength of the salon is the cleanliness and modernity of the establishment. Customers have commented on the cleanliness of the salon, which is an essential factor when it comes to services that involve sanitation and hygiene. The modern ambiance also contributes to a pleasant and comfortable environment for customers.

In terms of weaknesses, one recurring issue is the pushy behavior of certain staff members. One customer expressed disappointment with the continuous attempts to upsell additional services, suggesting that this could be a tactic to charge customers more. Pushy sales tactics can make customers feel uncomfortable and could potentially create a negative experience. Additionally, another customer mentioned rude behavior from a nail technician when asking for a fix or correction on their nails. Rude staff can significantly impact the customer experience and make customers reluctant to return.

There have also been complaints about the durability and quality of the nail treatments. Some customers have mentioned issues such as nails popping off after a week or nails appearing bumpy. These concerns indicate inconsistency in the quality of work performed by the nail technicians. Inconsistent results can lead to dissatisfaction and customers seeking alternative options for their nail treatments.

Another weakness that has been highlighted is the pricing and transparency. One customer mentioned an incident where they were asked to pay an additional $20 after they had already paid the initial amount quoted. This lack of transparency in pricing can create distrust among customers and may lead them to seek services elsewhere. Furthermore, concerns about the cleanliness and unsanitary conditions of the salon have been raised, which can significantly impact the reputation and trustworthiness of the business.

Another issue that has been mentioned is the driving behavior of one of the employees, which can create a negative perception of the business. Poor driving behavior can reflect negatively on the professionalism and overall image of the salon.

In conclusion, Kim Nails and Spa has strengths in terms of the friendliness and professionalism of their staff, as well as their clean and modern establishment. However, weaknesses lie in pushy sales tactics, inconsistent quality of nail treatments, issues with pricing transparency, and concerns about cleanliness and driving behavior. It is important for the salon management to address these weaknesses in order to maintain and improve their customer satisfaction and reputation.

Best TL Reviews

Wow! The folks at Kim Nails and Spa are some of the nicest people I’ve ever met. The nail technician who took care of me was friendly, quick, and did a nice job on my gel mani/pedi. Potential customers- The prices are so reasonable, so please make sure you tip! I’ll definitely be back. Thanks Kim Nails and Spa! ❤️❤️❤️

Great service, clean and modern. High end.

The Gentleman That Did My Nails Did Such A Gr8 Job. I Was So Impressed. My Nails Are Beautiful & He Was Personable, Kind & Professional. I Will Definitely Be Going Back. I Found My New Spot 4 Nails!????

"DO NOT GO HERE" Went here a few times after Kim moved her location because this location is so much closer to me. All I can say is Kim made a HUGE mistake letting these people use her name for the business. The guy is usually really nice but ALWAYS tries to get you to do more things to your nails so he can charge more. The lady is so rude especially when you ask her to fix something on your nails. Nails start popping off after a week. Sometimes my nails look bumpy. I will definitely look for another place to get my nails done because I've been disappointed everytime Ive walked out of there. The ONLY good thing about this spot is there is ALWAYS no wait to sit down.....and I can see why.

LOVE THEM!!! Kim did nail art for me and they are beautiful!!!

Avoid the place. I called for price for manicure and a pedicure and I was told 40$ for both.

I paid the 40$ that. Have been asked. After few minutes and it after I got to my car someone from inside came after me telling me I am owning them another 20$.

The place is dirty and unsanitary and this has nothing to do with the fact that they run after me to pay some more money.

I would never use a business whose employees drive as maniacally as one of yours. In a black KIA. Driving well over the speed limit, and when I flipped them off for speeding, they tried to cause an accident. Multiple times. Good people here!

Been here a total of 4 times and regretted each time, ESPECIALLY the last. My gel was so visibly thick and lumpy that I had to request her to redo several nails over and it was clear that that bothered her. I had to go to a completely different establishment three days later because I just couldn’t take hiding my hands anymore at work and the new shop’s nail tech literally made fun of my nails and told me whoever did them was “awful” and did not make them look like nails at all. Never again smh