Kimberly's Pet Salon

+1 615-446-4555

2043 Hwy 70 W #3152, Dickson, TN 37055 United States of America

Open Today:

Quick Facts About Kimberly's Pet Salon

Strengths of Kimberly's Pet Salon:

1. Excellent customer service: Many customers praised the staff at Kimberly's Pet Salon for being friendly, welcoming, and accommodating. They were able to schedule same-day appointments and provide thorough services.

2. Affordable prices: Customers found the prices at Kimberly's Pet Salon to be reasonable and competitive. This affordability makes it a viable option for pet owners seeking grooming services.

3. Expertise and advice: The staff at Kimberly's Pet Salon demonstrated knowledge and expertise in pet care. They provided customers with valuable tips and advice on pet grooming and overall care.

4. Positive reputation: Some customers had been visiting Kimberly's Pet Salon for years and had consistently positive experiences. This indicates that the salon has a strong reputation in the community and has built a loyal customer base.

5. Willingness to go the extra mile: One customer mentioned that Ms. Kimberly went out to their truck to trim their older dog's nails, which was not an easy task. This shows a dedication to providing personalized and attentive service to each pet.

Weaknesses of Kimberly's Pet Salon:

1. Inconsistent quality: One negative review highlighted a poor experience where the salon failed to complete the grooming on time and did a rushed job. The customer mentioned that the haircut was uneven, and other areas such as the ears and tail were not properly groomed.

2. Time management issues: The same customer also mentioned that Kimberly underestimated the time needed for grooming and took on too many dogs at once. This suggests a lack of efficient time management and the need for better scheduling practices.

3. Lack of assistance: Another issue raised by the same customer was the insistence of Kimberly to do everything herself without seeking help. This could contribute to the time management issues mentioned earlier and potentially compromise the quality of the grooming.

4. Handling of pets: The same customer mentioned that their dog seemed stressed and afraid during the grooming session. They observed rough handling by Kimberly and reported that their dog was shaking throughout the car ride back. This raises concerns about the way pets are treated and the impact it has on their well-being.

5. Negative experience: The negative review mentioned that the overall experience was not worth the cheap price of the grooming. While this is only one customer's experience, it highlights the importance of consistently delivering high-quality services to maintain customer satisfaction and loyalty.

In conclusion, Kimberly's Pet Salon has several strengths, including excellent customer service, affordable prices, expertise in pet care, and a positive reputation. However, there are also weaknesses such as inconsistent quality, time management issues, a lack of assistance, concerns about the handling of pets, and negative experiences reported by some customers. Addressing these weaknesses and maintaining a focus on providing high-quality and attentive service will be crucial for the salon's long-term success.

Best TL Reviews

They were able to get us in for a same day service and did an amazing job!!! Super friendly and we definitely will be back for all of our grooming needs!

Prices are very good. The staff are very friendly, services are thorough, and lots of good tips and advice on pet care.

We just love Ms. Kimberly.....ourselves and our four-legged babies

Absolutely the worst place I could have taken a dog. My moms dog has been here many times as we did our best in giving chances, but this last time was enough. My sister and I dropped our moms dog off at about 8:45-9:00 am one morning. We gave Kimberly the entire day to groom our dog, and when we went to pick her up, she still wasn’t even cut. They said all they needed to do was cut her toe nails. We said okay, so we went and sat in the car and waited. While we waited, we saw them take our dog and hook her up to one of the leashes because they hadn’t even started working on her yet! We could see through the window that she was also trying to bite, which our dog has never done that with anyone before, unless someone was hurting her. Kimberly was being too rough with her and did a rushed job. Once we finally got our dog, her haircut was awful, ears weren’t done, tail wasn’t cut, her face was uneven, and her toes won’t even cut! Not to mention our dog was shaking the entire time we had her in the car on the way back home with us. Kimberly is not a bad pet groomer, but she underestimates her time, and tends to take on too many dogs at home, and fails to have other staff help her and insists she do everything herself. She needs better time management skills and needs to learn to ask for help so that she could do better jobs with other individuals pets. Nonetheless, we will not be back. That haircut was cheap, but was not worth what happened with our dog. Just sharing our own experience with this salon.

Love her!!! Always does a great job shaving our ragdoll cat. She gets so matted up and I know she feels better after getting a good shave. Thanks again Kimberly!!

We have been visiting Ms. Kimberly's Pet Salon for 4 years now. The staff is always friendly, happy to see their 4-legged clients. Ms. Kimberely and her grooming staff has always been spot on when making my dad's little hot mess of a hairball dog look fancy again. She comes home prancing " look at me" and all happy.

Ms. Kimberly is gracious enough to come out to my truck and cut my older box er's nails, which is not an easy task.

The Salon is also a great place to donate towels, blankets, sheets and some dog supplies that you no longer need.

We always take a big bag or 2 of treats to donate as we all know how important a treat is to our fur babies when getting groomed.

YOU ROCK KIMBERELY'S GROOMING SALON !!

Called last minute and was able to work in that day. Very friendly staff, great service and cost was very reasonable.

Called all around to try and get my pomeranian, Livi, a grooming appointment but no one had an opening. Called Kimberly's Thursday and she said she could get to her Friday morning. Took Livi in for the works, Haircut, bath and trim nails. I was not disappointed! When I picked her up she was absolutely beautiful!! Needless to say I will be using Kimberly's from now on for all my dogs!!