Quick Facts About T & N Nails
Strengths:
1. Positive customer experiences: Many customers have expressed their satisfaction with T&N Nails and their services. They specifically mention being pleased with the results of their nail treatments and the overall experience. This indicates that the salon is capable of delivering high-quality results and providing a pleasant atmosphere for customers.
2. Friendly and professional staff: Multiple customers have praised the staff at T&N Nails for being friendly, professional, and accommodating. This demonstrates that the salon has a positive and welcoming customer service culture, which can contribute to a positive overall experience for clients.
3. Talented nail technicians: Customers have highlighted the talent and skill of the nail technicians at T&N Nails. They specifically mention Nicki as being extremely talented and capable of achieving various nail designs. This suggests that the salon employs skilled professionals who can meet the diverse preferences and requests of their customers.
4. Flexibility and prompt service: One customer mentioned that they visited T&N Nails as a small group without an appointment, yet they were still greeted with a friendly smile and received prompt service. This indicates that the salon is flexible and can accommodate walk-in customers, which can be a convenience for those who prefer spontaneous visits or have busy schedules.
5. Relaxing and enjoyable experiences: Several customers have mentioned the relaxation and enjoyment they experienced during their visits to T&N Nails. They specifically mention the hot stone massage during pedicures and the overall relaxing atmosphere. A salon that can provide a soothing and enjoyable experience can attract and retain customers who value self-care and relaxation.
6. Reasonable prices: One customer mentioned that the prices at T&N Nails are reasonable. This can be a significant strength as it makes the salon accessible to a wider range of customers and provides a competitive advantage in the market.
Weaknesses:
1. Inconsistent service: One customer expressed dissatisfaction with their experience at T&N Nails. They mentioned feeling rushed and receiving a subpar service. The customer reported that their nails were popped off instead of being soaked, and the technician did not allow the gel top coat to dry fully. This indicates an inconsistency in service quality and suggests that some technicians may not uphold the same standards of excellence as others.
2. Lack of attention to detail: Another customer mentioned visiting T&N Nails after a negative experience at another salon, hoping for better results. However, they observed that their nails were still not done to their satisfaction, with crooked nails and poor application near the cuticles. This suggests that attention to detail may not be consistent across all technicians at the salon.
3. Distraction and unprofessional behavior: One dissatisfied customer reported that their technician was on a personal call during their appointment. This indicates a lack of professionalism and customer focus, which can negatively impact the overall experience and customer satisfaction.
4. Communication issues: One customer mentioned feeling confused by the technician's recommendation regarding dip powder and the need for removal. This suggests a potential breakdown in communication between the technician and the customer, which can lead to misunderstandings and dissatisfaction.
5. Customer perception of profit-driven motives: One dissatisfied customer expressed the belief that the salon's main focus was on making money rather than providing quality service. They felt rushed and felt that the technicians were more concerned with taking their money than ensuring a satisfactory experience. This perception can damage the salon's reputation and deter potential customers.
In conclusion, T&N Nails demonstrates several strengths, including positive customer experiences, friendly and professional staff, talented nail technicians, flexibility in service, relaxing experiences, and reasonable prices. However, there are also weaknesses to consider, such as inconsistent service, lack of attention to detail, distraction and unprofessional behavior, communication issues, and customer perception of profit-driven motives. The salon should address these weaknesses to improve overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
I don't live in Decatur but when I come to visit family - the past two times visiting, I've stopped in T&N to get my nails done. Both times - I have been absolutely satisfied! I will need to continue to schedule my visits to Decatur and stop in for fill and/or Gel Manicure. Thank you for being pleasant.
I've been coming here for 3 years now. Very friendly, professional staff. They will do or will definitely try to accomplish any design you find. Your nails, your way! Nicki is extremely talented, so go check out her place today at T&N Nails!
We came as a small group for pedicures without an appointment. We were greeted with a friendly smile and after a short wait we were rolling in fun. The staff were friendly and did a terrific job. I had an organic pedicure with hot stone massage and it was fabulous. So relaxing! Love love loved the whole experience!
I love T&N Nails!! Nicki is the best so sweet and personable. They do any amazing job! Happy every time.
I went in for a pedicure and Henry always does such a nice job. He is so pleasant. It’s such a nice experience.
T&N Nails is great! They take their time with their manicures and pedicures! I'm always very pleased when I leave. They're prices are very reasonable as well!
Not very pleased with my experience here. went in to get my other acrylics off and full set with dip powder on my nails. they were messed up before hand and one of my nails popped off from another salon I went too. I asked for full set and the lady asked you sure you wanna get these off she kept asking. She was young and rushed everything. popped all my nails off instead of soaking which hurt but I dealt with it. Then she insisted I don’t get dip powder because I would have to get them removed again which I was confused about? And rushed about what color I wanted. Very fast with everything didn’t let the gel dry fully as you can see in the photo the gel top coat came off. I had to go to Walmart to get a uv lamp and top coat to fix it. The shape is good and color applied is great but rushed it all. Also she was on a personal call. Do not recommend all they want is you’re money!
I went to a place in Fort Wayne two weeks ago and they did horrible on my nails. They were all crooked and they didn’t get it all the way to my cuticle so it looked as if I needed a fill in when I left.
I went to T&N Nails today and Jenny fixed my nails and made them straight and the design she did was absolutely amazing! I’m obsessed with how good she did! I got a pedicure while I was there and I’m not sure the guys name but he worked wonders on my feet. Best foot and leg massage I’ve had anywhere! 10/10 recommend this place!
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T & N Nails Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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Location
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