Quick Facts About Urban Beauty Supply
Urban Beauty Supply Place has several strengths that contribute to its positive reputation and loyal customer base. Firstly, the store offers a wide variety of products and supplies, as mentioned by multiple customers. This is a major strength as it caters to various needs and preferences, ensuring that customers can find everything they need in one place. This convenience is likely to attract and retain customers, saving them the hassle of visiting multiple stores.
The service provided by the employees is also highly praised in the comments. Customers mention the kindness and helpfulness of the staff, as well as their enthusiasm. This showcases a strong customer service culture within the store, which is likely to enhance the overall shopping experience and create a positive atmosphere. The friendly and accommodating nature of the employees can contribute to customers feeling valued and appreciated, fostering long-term relationships with the store.
Another strength of Urban Beauty Supply Place is its cleanliness and well-stocked environment. Customers mention that the store is always fresh, bright, and clean, which enhances the overall shopping experience. A clean and organized store can provide a sense of professionalism and reliability, making customers feel more comfortable and confident in their purchases. Additionally, the large variety of products available ensures that customers have a wide selection to choose from, increasing the likelihood of finding their desired items.
Furthermore, the store is commended for its ability to cater to diverse needs. One customer mentions how difficult it is to find beauty supply stores that cater to everyone in their location, highlighting Urban Beauty Supply Place as a standout option. This inclusivity and diversity can attract a wide range of customers, positioning the store as a trusted and inclusive destination for all beauty needs.
Despite these strengths, there are also weaknesses that have been brought up by some customers. One comment mentions a decline in customer experience, with staff members becoming short, rude, and disrespectful. This criticism is concerning as good customer experience is crucial for customer satisfaction and loyalty. If the store fails to address this issue, it could potentially lead to a loss of customers and a damaged reputation.
Additionally, another comment brings up the change in attitude of the owner, Steve. This shift towards arrogance and dismissiveness towards customers can also negatively impact the overall perception of the store. The owner's behavior sets the tone for the entire store, and if customers feel undervalued or disrespected, they may choose to patronize competing beauty supply stores instead.
It is important for Urban Beauty Supply Place to address these weaknesses to maintain its positive reputation and ensure customer loyalty. Solutions could include training programs to improve customer service skills for the staff and addressing any concerns related to the owner's behavior. By focusing on consistently providing excellent customer service and creating a welcoming environment, the store can leverage its strengths and overcome its weaknesses, ultimately thriving in a competitive market.
Best TL Reviews
I love this beauty supply ❤️ Steve & his wife are so kind. I’ve been going for about a decade. & THEY HAVE EVERYTHING YOU NEED !!!! I love this store lol
The service was great, and the employees were enthusiastic, friendly and helpful!!! Gotta love it
Where I live It's really hard finding beauty supply stores that cater to EVERYONE. This beauty supply store seems to have EVERYTHING. My sister and I love it here, We will be back
Product variety is good but the customer experience has sadly and significantly declined. The tone of the staff has gotten short, rude and at times disrespectful. Even the owner doesn't seem to be as appreciative of customer experience. Steve unfortunately has become arrogant and dismissive to customers. When there is a lack of competition good customer experience often suffers.
Best beauty supply store. I always enjoy shopping at this store. Everyone is so kind and courteous and they're really good in helping me find what's best for my hair.
Has hair supplies I don't see in most beauty supply stores. Woman in the back by the hair was super helpful and friendly! Will definitely xw here again!
The store is always fresh and bright and clean. Also very well stocked with a large variety of hair, hair care and beauty products.
I went to this beauty store they had everything like they had in the city. The woman that worked there was so sweet, so friendly. Her kind customer service compelled me to write this review. I usually never write Google reviews. Sry, Im that lazy chick lol. Def would recommend this place. Love the local hospitality
Urban Beauty Supply Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot