Lee Nails

+1 815-433-3090

A, 2709 Columbus St, Ottawa, IL 61350 United States of America

Open Today: -

Quick Facts About Lee Nails

Lee Nails Strengths:

1. Excellent service: Many customers mentioned that they received great service at Lee Nails. The staff is described as friendly and welcoming, and they make an effort to listen to customers' preferences and requests. They are also highly skilled, providing customers with beautiful nails and avoiding any injuries or mistakes.

2. Efficient and quick: One of the notable strengths of Lee Nails is the speed at which they complete nail services. Customers were impressed with the speed and efficiency of the staff, with one customer mentioning that their nails were done within 30 minutes, compared to the previous salon that took up to 90 minutes. This quick service is particularly appreciated by customers who have time constraints, such as having to bring their toddlers along.

3. Responsiveness and accountability: Lee Nails demonstrated a willingness to stand by their work and fix any issues free of charge. One customer mentioned that when they accidentally broke a nail a few days after the service, Lee Nails promptly fixed it without hesitation. This shows that the salon values customer satisfaction and takes responsibility for any potential shortcomings.

4. Wide selection of nail polish: Several customers praised the variety of nail polish options available at Lee Nails. This allows customers to choose from a wide range of colors and styles, ensuring they can get the look they desire.

5. Good prices: Many customers mentioned that Lee Nails offers reasonable prices for their services. This is seen as a positive aspect, especially when combined with the high-quality service provided. Affordability is always a strength for businesses, as it attracts more customers to their establishment.

6. Skilled and steady staff: Multiple customers pointed out that Lee Nails has a steady staff, indicating that the employees are experienced and have likely been with the salon for a long time. This consistency in the staff assures customers that they will receive skilled and consistent service every time they visit.

Lee Nails Weaknesses:

1. Poor treatment of walk-in customers: One customer mentioned feeling unwelcome as a walk-in customer. They describe being yelled at by a staff member and experiencing a lack of professionalism. This suggests that Lee Nails may not prioritize walk-in customers and could improve their communication and behavior towards them.

2. Expensive pedicure services: One customer had a negative experience with a pedicure that resulted in an infection. They had to spend a significant amount of money on medical treatment, totaling around $400. This incident raises concerns about the hygiene and sanitation practices of Lee Nails, and it may discourage customers from returning for pedicure services.

3. Rude behavior from staff: Another customer mentioned encountering rude behavior from the staff at Lee Nails. This suggests a lack of professionalism in their customer service, which can leave a negative impression and discourage customers from returning.

Overall, Lee Nails has several strengths that attract customers, such as excellent service, efficiency, accountability, affordability, and a wide selection of nail polish. However, there are areas of improvement that should be addressed, including the treatment of walk-in customers, pricing and quality concerns related to pedicure services, and the need for consistent professional behavior from the staff. Addressing these weaknesses can help Lee Nails enhance their reputation and ensure a positive experience for all customers.

Best TL Reviews

I’ve heard great things about this nail salon so I decided to give it a go since the salon I normally go to messed up my nails and didn’t want to do anything about it, yet I paid full price as if they were done correctly. Idk first names but the guy with the tattoos did an amazing job on my nails. I was also impressed with the amount of time he did them when the other place can take upwards of an hour and a half on my nails, he did in 30 minutes. A half hour is much more appealing than 90 minutes, especially when sometimes you have to bring your toddler with you. A few days later, I accidentally broke a nail from my natural nail being weak and brittle and they had no problems standing by their work and fixing it free of charge. Very friendly staff and wonderful service. I already have my second appointment booked with them at the end of the month.

I been there three times and literally they are the best.. I went to vip nails first time they mess up my nails add to much gel and shape funny, went to lee nails get them redone. Best idea ever, they listen to you what you want, they make you feel like your welcome and it bright cheerful place.. I love how much nail polish they have and when you tell them what you want they do it right.. They always make you feel welcome when you walk in, I will always be back..

Definitely not welcome if you are a walk in . I called made an appointment ,and I was treated like I had no appointment.

Some guy yelled across the room I asked for full set when I said fill.

Then when I walked to a stationthe lady asked what you here for i said I had an appointment at 2. She said no!!! yelling what you here for? I said I have an appointment. She yelled it even louder so entire place heard it a third time . I said a fill that what you want an answer to ?? I thought you would write it down, because obviously it was a big deal because the guy just yelled at me across the room I made a full set appointment and now he has to move th

e schedule and workers around because I told them a full set not a fill. Btw I said fill. So I won't be returning. They are rude!! Cost more than anyone in town and are rude !!!

I went for a pedicure with my boyfriend and the experience was good. It was his first pedicure and my first pedicure in over a year. Then my big toenail became infected and I had to see a podiatrist and take antibiotics to try to rid my toe of infection. They ended up having to cut my toenail off and scrape out the infection it was so bad. $400 pedicure. I won’t be returning ever.

Super friendly people! Pretty good prices and did a really good job in a good amount of time. Definitely will be going back!

Pauline did an awesome job and the color suggestion was great. Gel 711 beautiful color. I will definitely go back again.

Best to call ahead, but service is great and nails look amazing! Steady staff, so you know they're skilled. Great family business feel and always friendly. I love Lee Nails.

Love Lee nails, they always push my nail beds and cuticles back they never nick me and always do an amazing job!! Very friendly and great service