L-Y Spa Nails

+1 269-382-0505

5585 Gull Rd, Kalamazoo, MI 49048 United States of America

Open Today: Closed

Quick Facts About L-Y Spa Nails

The comments above provide a range of experiences at L-Y Spa Nails, highlighting both strengths and weaknesses of the place.

One of the strengths that stands out is the positive and friendly customer service. Several customers mention that the staff is friendly, accommodating, and goes above and beyond to fit them in for appointments. This is a valuable strength as it promotes customer loyalty and satisfaction. Additionally, the communication and friendliness of the employees are noted and appreciated by customers. The comment about feeling like family and being treated well aligns with this strength.

Another strength of L-Y Spa Nails is the quality of service provided. Many comments mention that the staff does a great job, pays attention to detail, and offers a wide selection of colors for customers to choose from. Customers appreciate the skill and thoroughness of the employees, and the fact that they are able to deliver speedy service without compromising on quality. This suggests that L-Y Spa Nails values professionalism and providing a positive experience for their customers.

Affordability is another strength mentioned in the reviews. Customers note that the prices are reasonable and that they get value for their money. This makes L-Y Spa Nails an attractive option for customers looking for quality nail services at affordable prices.

However, there are also weaknesses that customers have highlighted. One recurring weakness is related to the behavior of the male employee. Some comments mention that he was rude, unfriendly, and did not provide good customer service. This suggests a lack of consistency in customer experiences, as other comments highlight positive encounters with the staff. In order to address this weakness, L-Y Spa Nails should ensure that their employees are trained to consistently provide professional and friendly customer service.

Another weakness mentioned in one of the comments is the feeling of being rushed and receiving subpar treatment. The customer was disappointed with the roughness of the treatment, rushing, and lack of conversation from the male employee. This highlights a need for better employee training to ensure that customers receive the same high-quality service regardless of who is assisting them.

Overall, L-Y Spa Nails has several strengths such as friendly and accommodating customer service, quality nail services, and reasonable prices. However, there are areas of improvement, particularly in employee behavior and consistency in customer experiences. By addressing these weaknesses, L-Y Spa Nails can further enhance their strengths and provide an even better experience for their customers.

Best TL Reviews

My favorite! Have been going here to get my nails done for years! Even when they were Crystal Nails. Like family! Fit me in anytime! In one of their favorites too! ???? Thank you

First and last time stepping foot in there. I called spoke with a lady before going for prices she never said it was by appointment when I said I would be there shortly. Long story short I arrived with a resident in a wheelchair for work and the man in there was very rude as soons as we got inside, he didn't even greet us. Not friendly or professional worst experience ever. He made my resident feel horrible and all she wanted was a basic polish on her hands and toes. Very disappointed in his customer service.

The gentleman who did my nails was incredibly friendly and talkative. He was thorough and gentle. His toddler was in the salon and he was very friendly and great company. I have a been to so so so many salons and have routinely been disappointed but this was an awesome surprise. I go to a salon closer to my home regularly for the past few years but this place is now my go-to plan B.

I recently started going here and I love it! I also now have my mom going! They do a great job! Its speedy service WITH quality. And their selection of colors is amazing, their prices are also really reasonable too! And they're so nice ! Lifetime customer

I have been a regular customer here for years and will never go anywhere else. They are friendly and will always try to fit you in. I have always had best customer service and nails since day one. Absolutely love there work and attention to detail!!!

Came in here today as a walk in with my friend for her birthday. The gentleman was very friendly and they're funny! They worked pretty fast, and are really busy as a business. I highly recommend this place!

I don’t typically leave reviews however,- I am VERY disappointed. I have came to this salon for the last several years, and today I experienced the worst treatment from the gentleman that works there. (there is one man and one woman that run the salon). He was rough, hurting my fingers twice by going too fast with the electric tools to file off the polish (felt burned). I was truly an inconvenience to him. He was scowling, rushing, and zero conversation (only to walk to the next lady friendly and talking). I tip very well and truly enjoyed going there until today. Will not return and do NOT recommend.

Me and my husband came in for pedicures. We were late for our appt and they still saw us and took great care of us. They were very nice. I waited to put shoes on like instructed and had no issues with chipping or smudging