Quick Facts About Knaphill Cafe
The comments provided offer a mixed review of the Knaphill Cafe, highlighting both strengths and weaknesses of the establishment. In order to provide a comprehensive analysis, it is necessary to consider each comment individually and identify recurring themes.
The first comment is overwhelmingly negative, with the customer expressing their disgust with the staff. They recount a situation where they felt overcharged and received poor service. The staff's unprofessional behavior and lack of cooperation are major weaknesses that the cafe should address. The comment also emphasizes the importance of accurate price listings, as discrepancies can lead to customer dissatisfaction and complaints.
Contrastingly, the second comment is highly positive, praising the food, friendly staff, and cleanliness of the cafe. The customer specifically mentions the great mug of tea, which suggests that the beverages offered at the cafe are of high quality. This positive feedback on the food and service highlights the strengths of the establishment and demonstrates that they are capable of delivering a positive customer experience.
The third comment is short but positive, with the customer specifically praising the good price and the quality of the coffee. This suggests that the pricing at Knaphill Cafe is reasonable, offering value for money. The positive feedback on the coffee highlights that the cafe excels in this aspect of their service.
The fourth comment also praises the food and coffee, specifically mentioning the value for money and friendly service. This echoes previous comments regarding the quality of the food and the friendliness of the staff, suggesting that these are consistent strengths of the cafe. Additionally, the mention of a variety of menu options, including breakfast, lunch, and dinner, suggests that Knaphill Cafe offers a diverse range of options for different meals throughout the day, which is a strength.
The fifth comment offers high praise for Knaphill Cafe, describing it as the best cafe the customer has ever been to. The comment emphasizes the consistently hot and satisfying food, indicating that the cafe excels in consistently preparing meals to a high standard. This comment also highlights the importance of the quality of the food, and Knaphill Cafe seems to excel in this area.
The final comment simply states that the service was great and the food was even better, recommending the cafe to others. Although brief, this comment again emphasizes the positive customer experience, indicating that the cafe consistently delivers good service and high-quality food.
Overall, the comments suggest that Knaphill Cafe has several strengths. The food consistently receives positive feedback, with a particular emphasis on the breakfast options. The cafe is also praised for its friendly and attentive staff, cleanliness, reasonable pricing, and quality beverages. However, there is one major weakness highlighted in the first comment: poor customer service and a failure to address customer inquiries and concerns. This incident may have been an isolated incident, but it needs to be addressed to avoid negative experiences for future customers. With some improvements in customer service, Knaphill Cafe could continue to strengthen its reputation as a local favorite.
Best TL Reviews
Firstly, if I could give minus 10 stars I would! ABSOLUTELY DISGUSTED with the staff. Myself and my husband came into the cafe today for 2 jacket potatoes, a latte and a lucozade. The total price was £19.50p which i found very strange and completely overpriced especially as the price list boards were priced differently. I queried the price to the girl on the till that then started shouting for her Brother, which was totally unprofessional and embarrassing. He then confirmed a different price... all of a sudden the mother ran to the front and was shouting getting involved saying that the price boards have been incorrect for the last 3 years, that i should call the police and that she refuses to refund my money? I tried to talk discreetly and asked the staff to please refund my money as the food was not cooked and I did not feel comfortable eating any food on the premises. The mother replied with "I dont care I am not giving you any money back" as I had an appointment in the area we left as I would have been late. Sadly, I walked out hungry, embarrassed, 20pound out of pocket and very upset as times are very hard at the moment and I literally feel like I was robbed. I never ever write a review. Most definitely not a bad review but hopefully this does not happen to any one else.
Food is always great in here and they do a perfect mug of tea, staff are always friendly, place is always clean, highly recommend. Amazing
Just had a cup of coffee on Saturday afternoon. No food. Its a proper Cafe. Good priced Coffee which was really nice for under £2.
Nice breakfast and very good coffee! Value for money and friendly service too.
Nice local place to get a quick and easy sausage, bacon, egg or all three sandwich, roll or baguette. You can also get a variety of full breakfasts, lunch and dinner too.
Knaphill cafe is by far the best cafe I've been to the food is always hot if you like food I consider this cafe to be a good idea
Was looking for a Cafe and I am as anyone would be coming across this place???? menu was varied and the place felt relaxed, food I ordered was brilliant the cafe was clean, pleasant & friendly staff. Best relaxed hour stop/gem I have come across A+++++
Service was great food was even better would recommend.
Place Pictures
Knaphill Cafe Info
Amenities
Service options
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Curbside pickup
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 07:00 AM - 04:00 PM |
|---|---|
| Tuesday | 07:00 AM - 04:00 PM |
| Wednesday | 07:00 AM - 04:00 PM |
| Thursday | 07:00 AM - 04:00 PM |
| Friday | 07:00 AM - 04:00 PM |
| Saturday | 07:00 AM - 04:00 PM |
| Sunday | 07:00 AM - 03:30 PM |
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Location
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