LA SALON & SPA

+1 610-330-6720

4402 Birkland Pl #3, Easton, PA 18045 United States of America

Open Today: -

Quick Facts About LA SALON & SPA

Strengths:

1. Quality hair and nail services: Several customers mentioned that they always come to LA Salon & Spa for hair and nail services because they consider them to be the best. They specifically mentioned the excellent work done by Julie and Joey. This indicates that the salon has skilled and experienced professionals who can deliver quality services.

2. Excellent customer service: The positive comments about the staff and technicians at the salon highlight good customer service. Customers mentioned that the employees were nice, friendly, and accommodating. This indicates that the salon prioritizes creating a positive and comfortable experience for their clients.

3. Skilled and knowledgeable stylists: Multiple customers praised the stylists' expertise in providing recommendations and delivering desired hairstyles. They mentioned that the stylists understood their hair types and could suggest suitable styles that would work for them. This indicates that the salon has stylists who stay updated with current trends and are knowledgeable in their field.

4. Accommodating appointments: A customer mentioned that the salon fit them in for an appointment on a Sunday, indicating that they are willing to accommodate their clients' needs and provide flexibility in scheduling.

Weaknesses:

1. Inconsistent pricing: A customer complained about the inconsistency in pricing at the salon. They mentioned receiving different prices for the same service from different employees. This lack of clarity and inconsistency in pricing can lead to confusion and frustration for customers.

2. Unprofessional handling of pricing issue: The same customer mentioned that when they went back to clarify the price discrepancy, they did not receive a refund and felt that the salon kept their money. This reflects poorly on the salon's professionalism and could damage their reputation and customer trust.

3. Lack of attention to detail during services: One customer had a negative experience during a pedicure, where the technician buffed their skin raw, causing pain and discomfort. The customer also highlighted that the technician applied other chemicals/alcohol on the open wounds, exacerbating the pain. This indicates a lack of attention to detail and proper technique during services.

4. Lack of resolution of customer complaint: The customer who experienced pain and damage during the pedicure mentioned that they rushed out in pain and came home crying. They shared photos of their damaged skin days after the treatment. It seems that the salon did not address their complaint or provide any form of resolution. This shows a lack of customer care and could lead to negative word-of-mouth and reputational damage.

Overall, LA Salon & Spa has strengths in providing quality hair and nail services, excellent customer service, and skilled stylists. However, they need to address weaknesses such as inconsistent pricing, unprofessional handling of customer issues, lack of attention to detail during services, and failure to resolve customer complaints. It is important for the salon to focus on providing consistent pricing and addressing customer concerns promptly to maintain and improve their reputation.

Best TL Reviews

Posting for my wife since she doesn't have an account. She went to LA Salon & Spa on Saturday to get a relaxing mani/pedi because it has been a very hard week. While the tech was buffing out her nails she began experiencing pain but thought maybe he's just being thorough. She doesn't like to complain. Apparently he wasn't being careful and was buffing her skin raw on all of her toes with the abrasive material. Then when he put on the other chemicals/alcohol on her now raw/open wounds she was in so much pain she almost went through the roof. She skipped the mani, paid and rushed out and came home crying in pain. She went there to relax, not pay to be tortured and put in agony. These photos were taken a few days later, after it had healed somewhat (browner areas), but you can still see the skin is damaged and still red in some places. This should not happen during a pedicure! She had looked forward to trying LA after reading the reviews, but it was a very bad experience.

Always come here for Hair and Nails and they are the best! Julie is fabulous at anything hair related! Whenever I get nail work done I always get a quality job. Def recommend

I want to start with the tech did a decent job. He was nice and my nails look good. However, I walked in and asked the price for SNS dipping powder. I was told $40. After I was finished, I went to check out. The new receptionist said it was $50. I paid, walked out. It didn’t sit right, I went back in. The manager/owner was at the desk. I asked him the price, he said $45. The receptionist said I had the wrong price because it was a different salon online, I was at a “different “ salon , well my gps brought me here, from the website that clearly said $40. Bottom line, I never got my refund, they kept my money. Life lessons, karma is on them. Save yourself, go somewhere else.

Excellent service! I went in for a pedicure and the lady asked if I would like a manicure (my nails were a short mess). She did a great job, trimmed my nails, cleaned up my cuticles. I am very happy with their service and I will be back!

Joey is the best! I have been going to him for 11 years and even when I move out of state, I always make sure I get an appointment with him when I get to be in town! No matter what crazy ideas I come up with, he always delivers beautifully and brings my hair visions to life!

This is actually Phyllis. Julie was fantastic! She knew instantly what hairstyles would work with my hair type. Then she gave me a Precision cut and styled my hair to look modern and awesome! I love the result. I'm going out tonight to show off my new look. Thank you Julie!

First time there and Lee did a great job. It was a good experience all around

Fit me in on a Sunday. Had a wonderful experience- no skimping here. There's a reason I won't go anywhere else