Lacquer Lounge Nail Bar

+1 803-548-8688

1342 Broadcloth St #102, Fort Mill, SC 29715 United States of America

Open Today: -

Quick Facts About Lacquer Lounge Nail Bar

Lacquer Lounge Nail Bar has several strengths that customers have praised. First and foremost, many customers appreciate the skill and expertise of the staff, particularly Jenny. She is mentioned multiple times as being incredible and the reason why customers keep coming back. The fact that customers are willing to drive past other nail salons in the area to go to Lacquer Lounge speaks volumes about the quality of the service provided.

Another strength mentioned by customers is the efficiency of the salon. Despite being walk-in only, customers report minimal wait times, with some stating that they have never had to wait for more than 15 minutes. This indicates that the staff at Lacquer Lounge is able to handle a steady flow of customers without compromising the quality of their work. Moreover, customers appreciate that the salon does not rush through their services, ensuring that they receive a thorough and satisfying experience.

Customer satisfaction is also evident in the positive reviews of the longevity of their manicures. Many customers mention that their nails from Lacquer Lounge last an entire month without any chips, breaks, or cracks. This is a testament to the skill of the staff and the quality of the products used, particularly when it comes to dip manicures and designs.

Additionally, customers enjoy the friendly and welcoming atmosphere of Lacquer Lounge. Several reviewers mention how sweet and kind the staff is, creating a pleasant and enjoyable environment. This is amplified by the mention of having a fun girls' day and engaging in great conversations during the nail services.

Despite these strengths, there are also some weaknesses raised by a few customers. One common complaint is the high prices of the services offered at Lacquer Lounge. One instance mentions being charged $62 for a simple full set, which is considered overpriced compared to other salons in the area. This could potentially deter price-sensitive customers from visiting the salon.

Several negative reviews also touch on issues related to customer service and overall experience. Customers report being treated rudely by the staff and feeling dissatisfied with the level of professionalism displayed. One particularly negative review criticized the salon for taking the customer's phone and rating themselves 5 stars without consent. This lack of professionalism can significantly impact customer satisfaction and could deter potential customers from trying out Lacquer Lounge.

Cleanliness is another area that some customers found lacking. Complaints range from visible dirt on nails after the service to issues with the waxing area. This raises concerns about hygiene and the overall cleanliness standards of the salon.

Lastly, a few customers complain about their nails being cut too short, experiencing bleeding and issues with the nail shape. There were also complaints regarding the waxing service, including leaving lots of wax on the eyes and not adequately soothing or treating inflammation.

In conclusion, Lacquer Lounge Nail Bar has numerous strengths, including skilled and efficient staff, long-lasting manicures, and a welcoming atmosphere. However, there are also weaknesses revealed in negative reviews, such as high prices, issues with customer service and professionalism, concerns about cleanliness, and complaints about the quality of certain services like cutting and waxing. These weaknesses highlight areas where Lacquer Lounge could focus on improvement to maintain and attract more satisfied customers.

Best TL Reviews

Jenny is INCREDIBLE and I can’t imagine going anywhere else! I have been to every nail salon in Fort Mill, Rock Hill, and Indian Land, and Lacquer Lounge is BY FAR the best.

First of all, they only take walk-ins which worried me at first, but they are so good at what they do, I’ve never had to wait more that 15 minutes in the 18 months I’ve been going here. They’re efficient, but there’s no cutting corners so you never feel like you’re being rushed out.

I typically come in with my nana and we both get dip manicures and I usually get designs as well. We both love the staff and they are always so sweet to us. We come every few weeks and in all the time we’ve been coming here, we have both NEVER had a nail break, chip, or crack. I don’t know how she does it, but Jenny’s nails are indestructible!

The only salon I’ll go to. Every single time I leave my nails look incredible and last an entire month!

Such a fun girl's day! The team was so sweet & the girls were thrilled with their manis!

Okay I have never left a review on anything before but I was so blown away with how bad my experience was I had to so maybe help some other people not to go here - first all the staff was very unfriendly and rude the guy who cut my nails before the acrylics cut it so far to my alive nail it hurt and then the lady who did my acrylic was SUPER rough and did not care about anything and cut me multiple times when filing my cuticles with that little tool they use , and just refer to photos for shaping ???? ….and worst part it is it’s wayyy overpriced they charge $62 for a simple full set .. this was my second time in the shop and the first time hoping was just as bad first experience but save your money for somewhere better

They always do a wonderful job on my nails!! I always leave as a happy customer:)

Love getting my nails done here. Great conversations and always helpful with options.

Jenny did a wonderful job! Great manicure ???????? . Definitely recommend coming here ????

Ok 1st off I have never written a negative review in my life mere words can not described the low level of professionalism, satisfaction, and overall experience of this salon. My sister and I were in a crunch for homecoming dance and wanted to get our nails done my father had dropped us off to get my nails done the following are the bad excperinces ;

1. OVER PRICED double the price of the nail salon I normally go to

2. The worst nail experience of my life my nails were bleeding, did not ask for shape and didn’t let me see colors, glue and powder were left on my nails

3. Cleanliness this place is dirty my nails had dirt on them when finished and the waxing area don’t even get me started

4. Costumer service I have never exceperienced this level of rudeness and overall low level of costumer service in any, ANY sort of business establishment without consent they took our phone and had rated their establishment at 5 stars who does this…. No one that’s why I’m adding this review I just had to take away the 5 stars

5. Pain not only were they rough on my nails, cut up my cuticles and left glue but they also after I got my eyebrows waxed they left lots of wax on my eyes and didn’t put anything on my eyebrows when I saw things she could of put one but was to lazy when she could see my eyes getting inflammed and red

Google reviews is a platform to be utilized to drive business entergeticy and overall costumer excperience. That is why I wanted to ensure an accurate dipection of our excperience needless to say my sister my self and everyone I’ve talked to will never return even if they offered free nail service.