Le Nails 2

+1 248-357-5676

26087 W 12 Mile Rd, Southfield, MI 48034 United States of America

Open Today: -

Quick Facts About Le Nails 2

Le Nails 2 place has a mix of strengths and weaknesses based on the comments provided. I will elaborate on each aspect below:

Customer Service: - Strength: The comment mentioning that Michelle does a great job on nails every time indicates that the establishment has at least one highly skilled nail technician who provides excellent service. - Weakness: Multiple comments mention rude behavior from the staff, including the nail tech and the owner's brother. This can create a negative experience for customers and may discourage them from returning.

Pricing: - Strength: One comment mentions that the prices are fair for the services received. - Weakness: Another comment states that the customer was charged an outrageous price for a polish change. This suggests that the pricing may not always be transparent or consistent, which can lead to customer dissatisfaction and confusion.

Quality of Work: - Strength: Some customers mention that their nails looked great and were well-done. - Weakness: Other comments express disappointment with the quality of work. Customers mention sloppy and gloppy results, dissatisfaction with the manicure after it dried, and the worst pedicure ever. Inconsistency in the quality of work can be a significant weakness for the establishment.

Atmosphere: - Strength: One customer appreciated the atmosphere, specifically mentioning the great jazz music in the salon. - Weakness: There are no specific negative comments about the atmosphere, suggesting that it may not be a significant weakness for Le Nails 2 place.

Employee Skills and Knowledge: - Strength: One comment praises the employees for being super nice and doing a great job on the nails. - Weakness: Multiple comments express dissatisfaction with the skills and knowledge of certain employees. One customer mentions that Michelle has hired a new employee who had no idea what she was doing, resulting in a hack job. This suggests a lack of consistency in the skills and training of the employees, which can negatively impact the overall experience.

Waiting Time: - Strength: There is no specific negative comment about waiting time, indicating that it may not be a significant weakness for Le Nails 2 place. - Weakness: One comment mentions waiting hours as Michelle tries to handle multiple tasks at once. This suggests that the salon may be understaffed or inefficiently managed, leading to longer wait times for customers.

Hygiene: - Strength: There are no specific negative comments regarding hygiene or cleanliness, suggesting that it may not be a significant weakness of Le Nails 2 place. - Weakness: No comments mention any specific hygiene protocols or practices, so it is unclear if the establishment prioritizes cleanliness and hygiene.

In conclusion, Le Nails 2 place has some strengths, such as skilled nail technicians, fair pricing, and a pleasant atmosphere. However, the establishment also has significant weaknesses, including rude customer service, inconsistent quality of work, issues with employee skills and knowledge, and possible inefficiencies in managing wait times. These weaknesses can have a negative impact on the customer experience and may need to be addressed by the establishment.

Best TL Reviews

Terrible! The nail tech was rude. I was charged $27 for a polish change (not a pedicure) which was very sub par at best. When she quoted me the price her co worker exclaimed "Whoo!" as if she knew that was an outrageous price. After going there for years off & on ( & once contracting a fungus from this establishment) I have finally had enough. I will never return. I understand why it was completely empty when I walked in & they had their coats on. Do better guys!!! Do better!!! Shame on you!!!

This is how I left after 2 different elderly nail techs tried to do my nails. They said I cheated them by not paying full price!! Owner’s brother chuffed out loud when I asked him to inspect then argued with me over how great the work was. I tried to direct them how to fix it along the way. An 8 yr old could do better!! The brother told me I can’t see!! He told me not to come back as if I EVER would!!??!? Rude! But Why so sloppy & gloppy??!! I think $20 for this mess was fair.

I went here for a light pink shellac manicure. The atmosphere was great with jazz music. The manicure wasn’t to my liking really after it dried. It was gloppy a little. They did correct it the next day with no problem. It looks awesome!

Michelle does a great job on my nails every time I go there.

Love this shop! I always get great service Michelle does my nails and Cindy does my feet! They’re a great team ????????????

Michelle used to have a great establishment however since losing several nail techs it seems as if she is willing to let anyone work. Just experienced the worst pedicure ever from her new employee who had no idea what she is doing. I am literally looking for another shop to repair the hack job! It is an awful experience of waiting hours as Michelle tries to toggle between guest and instruct her less than knowledgeable employee. What used to be a great establishment is unfortunately a sinking ship!

Employé super gentils et ongles super bien fait

I went to MiMi she was very sweet to me. And she did a great job on both my nails and feet. Due to covid there was a great amount of social distancing and dividers incase you have to sit next to another customer an while they’re doing your nails . There is no over charge everything you pay for is worth exactly that I definitely will be back