Diana Nails

+1 909-421-1466

1134 Riverside Ave, Rialto, CA 92376 United States of America

Open Today: Closed

Quick Facts About Diana Nails

Diana Nails Place: Strengths and Weaknesses

Diana Nails Place has received a mix of positive and negative comments from customers, providing insight into its strengths and weaknesses. In order to provide a comprehensive analysis, we will discuss each aspect individually.

Customer Service:

One key aspect of any business is customer service. Negative comments regarding the customer service at Diana Nails Place highlight rude behavior, long wait times, and a lack of attentiveness. These comments indicate a weakness in the business as it suggests poor management and inadequate training of the staff. On the other hand, positive comments praise the staff as nice, friendly, and patient. This suggests that the customer service at Diana Nails Place is inconsistent, posing a potential drawback for the business.

Cleanliness and Comfort:

Another important factor for nail salons is cleanliness and comfort. Multiple comments mention discomfort due to mosquitoes and unclean conditions. This indicates a major weakness in Diana Nails Place as it points to a lack of proper cleanliness and maintenance. Customers feeling uncomfortable due to insect bites is a clear indication that the salon needs to take immediate steps to address these issues. Alternatively, positive comments regarding cleanliness were not provided, indicating a possible lack of emphasis on this area by the salon.

Quality of Services:

Reviews regarding the quality of services offered by Diana Nails Place are mostly positive. Customers have praised the longevity and durability of their acrylic nails, indicating a strength in the salon's ability to provide high-quality nail services. Consistently good results can be a major advantage for the business, attracting repeat customers and positive word-of-mouth referrals.

Nail Technicians:

The competence and behavior of the nail technicians play a significant role in the overall customer experience. Negative comments mention a technician refusing to provide a new set despite the customer's request and exhibiting laziness. Unprofessional behavior from the nail technicians can lead to dissatisfaction and customer loss, highlighting a clear weakness in Diana Nails Place. However, positive comments about specific nail technicians being quick, skilled, and good with designs indicate a strength in the salon's ability to provide experienced and talented technicians.

Proximity and Price:

Proximity to the customer's location is a strength mentioned in one comment. Being close to home allows for convenience and accessibility, which can attract and retain local customers. Additionally, reasonable prices are mentioned as a positive aspect, indicating that Diana Nails Place offers competitive pricing, which can be attractive to customers seeking affordable nail services.

Overall, Diana Nails Place has several strengths, such as offering high-quality nail services, a convenient location, positive customer relationships with specific technicians, and affordable prices. However, there are clearly some weaknesses, including inconsistent customer service, cleanliness and comfort issues, and unprofessional behavior from certain staff members. Addressing these weaknesses will be crucial for the salon to enhance its reputation and retain a loyal customer base.

Best TL Reviews

*zero stars* Customer service was bad. Place was very uncomfortable and unclean. Saw the workers take in a customer who was 15 minutes late to her appointment, before a customer who came in earlier, when they already had the lady wash her hands and sit at a nail station. There were mosquitos flying everywhere. My friend and I were getting bit up! The worker would actually take the towel and swat them on the wall whenever she saw them.

I've been going here since just before the pandemic started. I've gone to Ivy every time and I always have the best nails! Now only do they look great but they're so well done. The acrylic never chips or lifts. I used to work retail and even moving pallets or product wouldn't damage my nails.

The lady who does the full set I believe has light brown hair was very rude and they take forever they have you waiting for like 1 hour and people come and they take them instead becaus they have appointments but they were late for

The staff is great. The ladies are nice. Never had a problem. Close to home. My nails are always beautiful.

I've been coming here for over a decade and I absolutely LOVE Ivy! She always does the best job and she's so friendly! I highly recommend her.

Love this shop the lady's are so sweet.The lady that did my daughter's feet was patient with her. The price is reasonable and will definitely come back.

Lee is the best. She's quick and really good with designs.

Bad Sevice, i wanted a new set, tech was lazy & didn't want 2 give me a new set (it will hurt to much, she kept saying)

What part of I want a NEW fresh set don't these people understand????

I got up & told her its okay, I'll go somewhere else instead. No, no sit down, I do for you!!

After that, her & the owner had BAD attitude the WHOLE time.... the Cherry on top, they gave me short, uneven nails for $65!!!really?

Guys, bad nail shape & poor service!!!! ????????