Quick Facts About Lebanese Wrap House
Lebanese Wrap House has garnered mostly positive reviews, indicating its strengths in terms of food quality, selection, friendly staff, and customer service. In contrast, there is one negative review that suggests issues with order accuracy and refund policies. This analysis aims to provide a comprehensive evaluation of the strengths and weaknesses of Lebanese Wrap House based on the comments provided.
Starting with the strengths, multiple reviewers praise the restaurant's "really nice Lebanese/Mediterranean food" with a "good selection of meals". This indicates that the menu offers diverse options and is likely to cater to different tastes and preferences. The mention of "amazing wraps" and "marinated meat cooked to order" highlights the quality and freshness of the ingredients. Moreover, the comment regarding the ability to "customize the fillings/sauces to your taste" suggests a level of flexibility and personalized dining experience, accommodating individual preferences.
Additionally, the positive reviews consistently mention the friendly staff and great service. One reviewer mentions the "top-tier" service and another expresses gratitude for the prompt resolution of a delivery issue. The willingness of the staff to apologize and rectify the mistake by sending a new driver with the missing items and extra baklava demonstrates a commitment to customer satisfaction and highlights the staff's responsiveness and attentiveness.
Furthermore, the comment mentioning the store owner, even though they were not named, suggests that the owner goes above and beyond to make customers feel welcomed and satisfied. The mention of "arriving late" and staying open until 1 am shows that the restaurant considers customers' needs and adapts its schedule to accommodate them. This attention to detail and customer-oriented mindset represents a strength for the restaurant.
On the other hand, there is a negative review that raises concerns about order accuracy and refund policies. The reviewer indicates that the restaurant failed to deliver the complete order and experienced difficulties obtaining a refund, despite repeated attempts to contact the restaurant. This negative experience suggests weaknesses in terms of order management, communication, and problem resolution.
However, it is important to note that this negative review seems to be an outlier, as it contrasts with the overwhelmingly positive feedback from other customers. While this negative review should not be ignored, it does not seem to be representative of the general experience at Lebanese Wrap House.
In conclusion, Lebanese Wrap House appears to have several notable strengths based on the provided comments. These include the quality and variety of their Lebanese and Mediterranean menu, the ability to customize orders, and the friendly and attentive staff. However, the restaurant may need to address the concerns raised in the negative review concerning order accuracy and refund procedures to maintain its positive reputation and ensure customer satisfaction. Overall, Lebanese Wrap House seems to be a hidden gem that offers delicious food, friendly service, and a personalized dining experience.
Best TL Reviews
Really nice Lebanese /Mediterranean food with a good selection of meals. Friendly staff.
Amazing wraps! Fresh, marinated meat cooked to order, generous portions, friendly staff and you can customise the fillings/sauces to your taste. Hidden gem!
Couldn't have been happier with not just the food (which was-and is- delicious) but with the service too. The Deliveroo rider missed collecting a part of our order and when I called the restaurant to let them know it had been missed I didnt even need to explain what had happened. They apologised profusely and sent another driver with the rest of our order and some more yummy baklava immediately. We will definitely be ordering again, and ordering from their website directly next time! Thanks for a beautiful dinner! The wraps were wonderful but the sausages were amazing and well worth the wait!
Honestly the service here is top tier! Didnt catch the brothers name but he really was amazing! We travelled from london to bicester and couldnt find any decent halal places. This kept popping up so we thought wed drive down and just hope for the best
Hes open til 1 which really helped and i just cant recommend this place enough. Will always mention him if ppl are staying in or around banbury or bicester!
Hahaha Englis eat here from Islamists
Rat-infested takeaway with no sink so gross it’s been fined over £200,000
Nice service and nice quality. I love chicken shawarma! Halloumi fried it's very tasty.
Real shame we've had to post a bad review as the food previously was very good. Unfortunately we placed an order a week ago to then receive a call saying they didn't have everything. We asked to cancel the order and have a refund which they agreed too. After numerous calls and emails 1 week later we still haven't got the money back. We have been given mobile numbers to call which aren't able to receive calls and told the restaurant can't do the refund and its not their fault as they didn't accept the order. All sounds very dodgy to me.... They can take the money but can't refund it back to my card!!
This place is amazing. Years ago, I had a good friend who ran a Lebanese restaurant, and I ate there all the time. This is the first place I've found since he closed that's been on par with that place. The shawarma is perfectly spiced, slightly hot and wonderfully balanced. I would recommend this place to anyone.
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Lebanese Wrap House Info
Amenities
Service options
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Outdoor seating
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
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Healthy options
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Kids' menu
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Late-night food
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Organic dishes
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Salad bar
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Small plates
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Family friendly
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Groups
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LGBTQ+ friendly
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Transgender safe space
Planning
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Accepts reservations
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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Location
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