Legacy Nails & Spa

+1 803-788-0009

Creek Church Rd #566Spears, Elgin, SC 29045 United States of America

Open Today: -

Quick Facts About Legacy Nails & Spa

Legacy Nails & Spa has received a mix of positive and negative reviews from customers. Let's analyze the strengths and weaknesses based on the comments provided.

Strengths: 1. Cleanliness and beautiful decor: The salon is highly praised for being super clean with beautiful decor. This creates a pleasant and inviting atmosphere for customers. 2. Calming ambiance: The salon is complimented for providing a calming ambiance, which enhances the overall experience for customers. 3. Attention to detail: Customers appreciate that the staff pays attention to detail and ensures that everything is perfect. 4. Friendly staff: The staff is frequently mentioned as being friendly and personable. This enhances the overall customer service experience. 5. Quick service: Some customers have had positive experiences with the staff providing quick service. 6. Skill and patience: Staff members are commended for their skill and ability to listen to customer requests. They are also praised for being patient with customers.

Weaknesses: 1. Burned nails: One customer reported having their nail beds burned by an employee who was rushing with the electric file. This highlights a lack of attention to detail and professionalism. 2. Unauthorized charges: A customer mentioned that an additional tip was added to their card without their permission after they had signed the receipt. This raises concerns about unethical practices and potential issues with payment processing. 3. Incomplete service: A customer expressed dissatisfaction with their experience, stating that they only received a polish on their toenails during a pedicure instead of a full foot bath. The polish application was also messy and uneven. This indicates a lack of attention to fulfilling the complete service and ensuring quality. 4. Rushed service: Another customer felt that the service they received was rushed, presumably due to an influx of customers. This suggests poor time management and a lack of customer-oriented approach.

To summarize, the strengths of Legacy Nails & Spa include cleanliness, beautiful decor, a calming ambiance, attention to detail, friendly staff, and some instances of quick, skillful service. However, the weaknesses include incidents of burned nails, unauthorized charges, incomplete service, and rushed service, which demonstrate a lack of attention to detail, professionalism, and customer satisfaction. These weaknesses should be addressed by the salon to maintain and improve their reputation.

Best TL Reviews

I cannot say enough good things about this place!! We just moved here from out of state and I’ve been searching for a good nail salon, I can finally say I’ve found it! Super cleanly, beautiful decor and calming ambiance. They went above and beyond on my first apt. I had a tight time schedule, and not only did they finish both dip powder and pedicure within such a short time, they did it with amazing attention to detail and made sure everything was perfect! Thank you so so much for everything, I’ll be back!

1000/10 recommend!!

I went there yesterday for nail removal.

Pros: The staff was very friendly and the service was quick.

Cons: she burned 2 of my nail beds with electric file by rushing with the file on high. I gave the nail tech a cash tip and paid the price of the nail removal with card. She added an additional tip on my card after me signing the receipt without my permission.

I will not be returning. Please be mindful with paying with card.

I absolutely love the team at legacy! Vanessa is my girl and has been my go to for the last 3 years; but Phillip and Mina are absolute sweethearts and who I recommend to family when they come with me and Vanessa isn’t available. I’ve been coming here for 3 years and I wouldn’t change them for anyone else!

Always friendly ???? My daughter got her nails done for her birthday and they did a great job!

Nina done amazing work and was very patient and listen to what I wanted. She also done my eyebrows. The first time I had ever had them done and was very gentle and walked me through the steps

I started visiting this salon because my regular tech is on vacation and I might have found a new salon! ????????I really like Vanessa. She’s really personable and does a great job with my nails.

Fantastic shop! Nina is the absolute best!!!

Everyone else is wonderful as well!

I decided to go to Legacy Nails and Spa for a dip powder manicure and a pedicure with regular polish. I walked in, signed in and was greeted by a gentleman working with a client who asked what I needed done who then went to retrieve another technician from the back. I do not recall her name and it wasn’t busy at the time that I arrived. However, once I picked a color I was seated in a pedicure chair and she proceeded to only polish my toenails, no actual foot bath or anything else. The polish was also quite messy and uneven. I really could have done a better job myself. When she moved me to the manicure station for the dip powder manicure, it was obvious that she was rushing since a few more customers had since walked in. This business needs a lesson in customer service, time management, and ethical professionalism that ALL of their employees need to abide by. If someone is paying for a service ($55 to be exact), they expect the WHOLE service not just part of it. I will not be returning.