Leonard’s Coffee House

+44 191 384 0647

Fowler's Yard, 1 Back Silver St, Durham DH1 3RA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Leonard’s Coffee House

Leonard's Coffee House has a number of strengths that make it a popular choice among customers. Firstly, many customers appreciate the welcoming and cosy atmosphere of the cafe. This creates a comfortable and enjoyable environment for customers to relax and enjoy their food and drinks. Additionally, the food at Leonard's Coffee House is generally considered to be delicious. Dishes such as the bacon and maple pancakes and the avocado and halloumi sourdough receive positive feedback for their taste and quality. The brunch options are described as pleasant and filling, satisfying customers' appetites. Furthermore, patrons appreciate the good coffee served at Leonard's Coffee House. Many customers mention the strong and full-bodied blend of the coffee, and the fact that they sell their beans for customers to enjoy at home is seen as a positive aspect.

However, there are also a number of weaknesses that have been highlighted by customers. One significant weakness is the service provided by the staff. Many customers have complained about slow service. Waiting times for food and drinks are often excessive, with some customers mentioning waiting 45 minutes or more for simple sandwiches. This slow service is seen as a major drawback, especially when compared to other cafes in the area that offer speedy service. The lack of efficient and timely service can significantly impact the overall dining experience. Additionally, the service at Leonard's Coffee House is described as a hit and miss, with some customers praising the politeness and professionalism of certain staff members, while others complain about rude and unprofessional behavior. There have been complaints about staff members lacking proper customer service skills, as evidenced by issues such as tables not being cleared promptly and communication being lacking.

Another weakness that some customers have mentioned is the lack of options for those with dietary restrictions. In particular, one customer mentions that there are no gluten-free pancakes available. This can be a significant drawback for customers who have specific dietary needs or preferences. It is important for cafes and restaurants to cater to a wide range of dietary requirements in order to accommodate all customers.

In summary, Leonard's Coffee House has its strengths, including its welcoming and cosy atmosphere, delicious food, and good coffee. However, there are significant weaknesses in terms of slow service, hit and miss customer service, and a lack of options for those with dietary restrictions. These weaknesses can negatively impact the overall dining experience and may deter some customers from returning.

Best TL Reviews

Very welcoming and cosy, I like the coffee and hot chocolate but my family didn’t like the pancakes. But there was no gluten free pancakes!

yummy food and lovely atmosphere. sat upstairs and it was quiet. food came before drinks but it was only a few minutes and we didn’t really mind. I had bacon and maple pancakes which were the perfect mix of sweet and salty, partner had avocado and halloumi sourdough which she praised highly. pleasant and filling brunch

Appalling service here this morning. Young staff don't know how to provide quality customer service. Table free this morning needed clearing, staff new we were waiting,stood 6-8 minutes before deciding to sit at the table, within a minute the only you chap cleared the table without a word not even a hello, good morning or anything. We sat for approximately 8- 10 minutes before I decided to get my own menu's, terrible.

It was busy which I appreciate, when our order arrived ( 30 minutes)the sausage was charcoal on one side,the wife's hallume was also burnt on one side. The only plus point this morning was the young girl (waitress) who arrived around 10.15 ish and it was clear of the beginning she has a very good work ethic and customer service. She did double the work/ customer service than the other two members of table service staff. I didnt catch her name otherwise I'd have mention her within this review. Due to the lack of customer service in our time there this morning customer walked out as they've received no communication at all.

One star rating is justified. We did tip the waitress with the very good work ethic. We'll done for your customer service and politeness. 5 star.

Good food, far too slow - a real shame as there seems to be no desire to change this. Not uncommon to wait 45+ minutes for simple sandwiches.

The standard response is “we’re busy” but compared to other cafes in Durham they aren’t, and can’t compete with their speedy (while also still excellent) service. If you have other things to do while you’re in town, go elsewhere.

The food is really good, but the service is a hit and miss. Today we were queuing to get a table and the main waiter lacked the politeness and professionalism that give places a 5 stars review. When waiting for a table we were turned away in a rude manner, without even asking anything. I would recommend increase the number of people serving as at times they look stressed about workload.

My favourite cafe in the city. Little hidden gem in the back. I probably had their Eggs Benedict at least 20 times since last year and the eggs are always poached perfectly, hollandaise always consistently amazing, and I can't say much about other brunch menus bc eggs benny is what I always go for but all my friends that I've brought here raved about their food too. I really like their coffee too, amazing strong full bodied blend, and they sell their beans so that you can enjoy their specialty house blend at home. Best part is that all the food's so cheap compared to other more instagrammy brunch places in Durham, which I've been to many times as well, but honestly, Leonard's is the only place to go.

I never knew this little place existed as it is tucked out of the way. Nice and quiet when I visited. I only had coffee which was lovely. Pleasant view across the river.

Walked in during peak hour and was told to wait for a table which is pretty standard. After about 20 minutes of waiting we were shown to our table, and the waitress mentioned that she was going to get menus for us. After about another 10 minutes of waiting, there was no sign of the waitress or any indication of us getting the menu. My friend and I got up to grab some menus ourselves. After about another 20 minutes, no one had come to our table to take our orders, so we got up and went to the cashier to order. After 50 minutes of waiting, our food had still not been served. In this time we had seen numerous people walk in, get served, order and receive their order while we were still waiting. Not to mention that the table that we were shown had not been cleared till about 45 minutes into us having taken a seat ( she did not wipe the table though). I can understand being understaffed, and it being busy. However, when you see other people come and get served whilst you and your friends that are the only foreigners in the cafe, are being ignored, it does definitely raise a few questions. It honestly doesn’t take that long to poach eggs and toast bread ????????. We got up and left and they didn’t even bat an eye. Would avoid this place like the plague. Horrible service and disorganised.