Lippys Country Store

+1 909-585-7486

1217 E Big Bear Blvd, Big Bear, CA 92314 United States of America

Open Today: -

Quick Facts About Lippys Country Store

Lippy's Country Store is a convenience store that has received mixed reviews from customers. In analyzing the strengths and weaknesses of the store based on the comments provided, several key points emerge.

One of the strengths highlighted by customers is the friendly and nice attitude of the employees. This is an important aspect of customer service that can make a positive impression on customers and encourage them to return. Additionally, the employees' willingness to help and provide information adds value to the overall shopping experience.

Another strength mentioned by customers is the great prices offered by Lippy's. Competitive pricing can be a significant advantage for a convenience store, as it attracts price-conscious customers who are looking for affordable options. This can help the store to stand out from competitors and build a loyal customer base.

Customers also appreciate the convenience factor of Lippy's. Being able to find a variety of quick and essential items in one location is a convenience that many customers desire. Additionally, some customers specifically mention finding what they needed with a smile, highlighting the store's ability to meet customer needs efficiently and with a positive attitude.

However, there are also weaknesses that have been identified by customers. One significant weakness is the lack of a public restroom. While it is understandable that not all convenience stores offer public restrooms, many customers mention their disappointment and frustration with this aspect. This can be a major inconvenience for customers, especially those who are traveling and in need of a restroom facility.

Another weakness mentioned by customers is the issue of overcharging. Multiple customers report feeling overcharged for items purchased at Lippy's. Overcharging can lead to a loss of trust and can significantly impact the store's reputation. It is important for Lippy's to address these concerns and ensure fair pricing practices to maintain customer loyalty.

Another weakness highlighted by a customer is a problem with expired products. The customer mentions finding expired Pepto and Danish products. Selling expired products can damage the store's reputation and can have serious health implications for customers. It is crucial for Lippy's to implement proper inventory management systems to avoid selling expired items and to regularly check expiration dates to ensure product quality and safety.

A specific incident mentioned by a customer relates to a rude encounter when attempting to use a new debit card. This negative interaction created a poor customer experience and left the customer missing the previous friendly employee. It is crucial for Lippy's to address and rectify such instances of poor customer service. Ensuring that all employees are trained in providing excellent customer service can contribute to a positive shopping experience and increased customer satisfaction.

Regarding the deli, a comment was made about the tasty food but highlighted an issue with the packaging of napkins that ruined the chicken. While this seems like a small detail, it is important for Lippy's to pay attention to packaging and presentation to maintain product quality and customer satisfaction.

In conclusion, Lippy's Country Store has both strengths and weaknesses. Some of its strengths include friendly employees, great prices, and convenience. However, weaknesses such as lack of a public restroom, overcharging, selling expired products, poor customer service, and packaging issues need to be addressed. By addressing these weaknesses and further leveraging their strengths, Lippy's can improve the overall customer experience and solidify their position in the market.

Best TL Reviews

Went to use the ATM to pay my wood guy. I went their for the convenience and the ATMs machine was down. I had to go into town anyway. I'm not sure if it's the store's fault or whoever runs the ATM. Either way as a "convenience store" it would be nice to have everything working.

Guy very nice and friendly!!

But they don't let use restroom to the public,!!and many other places, don't had public restroom!! ???? ????????????

I will never shop at this store.They over charge.just because they can.i will drive a little farther and go to stater bros or Vons.

We love Lippy’s nice employees great prices

Check expiration dates! Both the Pepto and the danish were expired. Didn't realize it until we got home. We'll be sticking to 7-11

5 STATS FOR SERVICE AND ATTITUDE!! We’re staying the weekend at a local cabin and needed a few quick things- found them here along with a smile!!

Went there after I got a new debit card, however forgot my pin. Wasn't upset at them over it since that is on me, but they were incredibly rude about something so insignificant and even were saying they'd charge me anyway somehow? I only attempted twice and that's it. I miss the latino guy who worked there, he was very nice.

Great little store with a tasty deli! Outside of them putting the napkins in with the chicken so they got ruined, I enjoyed the food. Especially the recipe they use for their coleslaw!