Loon Wah

+44 20 8449 2547

85 Wood St, Barnet EN5 4BX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Loon Wah

Loon Wah place, based on the comments provided, has both strengths and weaknesses. To properly assess the establishment, it is important to consider the positive and negative feedback given by customers.

Starting with the strengths, one of the most prominent aspects mentioned by several customers is the amazing taste of the food. People described it as delicious, enjoyable, and worth the money spent. The homemade dumplings were particularly highlighted as a recommended dish. This shows that the establishment has a strong culinary offering with flavorful and well-prepared meals.

Another strength mentioned is the value for money. Customers noted that the price was amazing and that the quality and quantity of the meals remained consistent across visits. This suggests that Loon Wah place provides good portions at affordable prices, which is an important aspect for customers looking for a budget-friendly option.

Additionally, the quick delivery service was appreciated by some customers. People mentioned that their orders were delivered promptly, within 25 minutes in one case, and were well-packaged in clean cardboard boxes. This indicates that Loon Wah place prioritizes customer satisfaction by ensuring timely and neat deliveries.

Furthermore, the positive commenters expressed their willingness to return and recommend the place to others. This reflects customer loyalty and satisfaction, indicating that Loon Wah place has built a solid customer base through its strengths of delicious food and value for money.

Moving on to the weaknesses, negative comments were mainly centered around two aspects: food quality and customer service. Some customers mentioned that the food was not tasty and that the portions were small. This suggests a lack of consistency in food quality, as people's experiences varied. Furthermore, one specific complaint was raised regarding the presence of a metal piece in a meal in the past, highlighting a serious quality control issue.

Customer service was also a common concern, with multiple comments mentioning a grumpy and rude lady taking orders. This indicates poor customer service, which can significantly impact the overall experience for customers. One customer mentioned being treated poorly, feeling like the staff were doing them a favor rather than providing a service.

Additionally, one negative comment mentioned overpricing of the food. This, combined with longer wait times than quoted, can create a negative impression and potential dissatisfaction among customers.

To summarize, Loon Wah place has strong points such as delicious food, value for money, and prompt delivery service. However, weaknesses include inconsistencies in food quality, poor customer service, and potential issues with overpricing and longer wait times. These weaknesses should be addressed by the establishment to improve overall customer satisfaction and retention.

Best TL Reviews

I went to order some food from this take away for the first time it was so amazing very enjoyable worth the money I spent. The food was worth the wait. I will definitely be ordering food for the future and recommending it to my friends. I would recommend the homemade dumplings it was so delicious.

Firstly can I say the price is amazing! The two times I've been the meals were exactly the same in quality and quantity. The only dish I was disappointed on both occasions were the noodles, as they were over cooked. However the flavour and the prawns with it was spot on. Luckily we bought rice as well. Meat and the flavours are really good value. If I keep going back, that means on the third visit the noodles were not overcooked or I just never ordered the noodles again lol. All in all I'm very happy as I travelled from Finchley so I must be content! ❤️‍

Used this place couple times and it’s not very good Chinese take away according to my experience so the food was not tasty and the portions are small and it’s over priced too.

Also the lady there taking orders is very grumpy and rude, she doesn’t give you a good customer service in fact she is like doing you a favour or like giving you a free food the way she taking orders or giving you the food.

So will not go there again or recommended this place to anyone.

I ordered food for 3 people it came to £43 which was too expensive for the quality we received. There was hardly any egg in the egg fried rice. The prawn balls were hard as anything even my cat had trouble chewing it! The food was extremely salty and it made us feel sick! This is a sure fire way to catch diabetes and raise your cholesterol. Not enjoyable one bit. They also brought us sweet chilli sauce instead of chilli oil and the woman tried to tell me next time I order she will give it and I said no I have to insist that you bring it now. So overall bad food and bad customer service too. If I could give 0 stars I would.

Best takeaway Chinese in High Barnet without a shadow of a doubt. Highly recommended, very tasty Chinese food.

The quality of the food has gone right down the hill. I have used them for many years, previously found a metal piece in my meal in 2015. However now the chicken in my meal had fatty off cut pieces. This hasn't happened before and I will not use them in the future.

Was quoted 1 hour wait time waited 2 hours for food. Food taste nice but over priced now and wait times often longer than quoted.

Ordered & delivered within 25 minutes, cartons in a clean cardboard box, by a smartly dressed, charming man. All excellent quality, beautifully presented. Try the stir fry Chinese vegetables - and the veg spring rolls - only fresh veg used, colourful & tasty. Mouth-wateringly good! And the king prawns in noodles! Very happy to recommend this takeaway.