Starbucks

+44 1924 683343

Bradford Rd, Batley WF17 6JD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is one of the largest and most well-known coffee chains in the world. It has a strong brand presence and a loyal customer base. However, like any business, it also has its strengths and weaknesses. In this analysis, we will examine the strengths and weaknesses of this particular Starbucks location based on the comments provided.

Starting with the strengths, one customer mentioned having the "best coffee of their life" at this Starbucks location. This indicates that the quality of the coffee is exceptional and stands out even to a fussy coffee drinker. The staff were also praised for their friendliness and quick service. This is a significant strength as it contributes to a positive customer experience and can encourage customers to return and recommend the establishment to others.

Another strength mentioned is the warm ambiance inside the Starbucks. This sets it apart from other Starbucks locations that tend to have air conditioning on all year round. Providing a comfortable and cozy environment can attract customers and make them feel more inclined to stay and enjoy their drinks.

In terms of weaknesses, one recurring issue mentioned by multiple customers is the inconsistency in the quality of the drinks. Customers reported that the hot chocolate did not taste as it should and the caramel frappe tasted like milk and strawberries instead of caramel. Inconsistent quality is a significant weakness for any food and beverage establishment and can lead to dissatisfaction among customers.

Another weakness highlighted by a customer is the attitude and response of the staff when a problem is brought to their attention. The customer felt that their concerns were not taken seriously and there was no attempt to rectify the issue. This indicates a lack of attentiveness and customer service training among the staff. Poor customer service can deter customers and damage the reputation of the establishment.

One customer mentioned that the Starbucks in Batley starts closing procedures early, despite the official closing time being at 21:00. This creates a negative atmosphere and gives the impression that the shop is closing, causing customers to leave earlier than intended. This can lead to a loss of potential business and customer dissatisfaction.

Cleanliness was also mentioned as a weakness, with one customer noting that the tables were dirty. Maintaining cleanliness is crucial for any food and beverage establishment to ensure a positive and hygienic environment for customers.

Despite these weaknesses, there are still several strengths to be acknowledged. One customer mentioned the great location of the Starbucks, which is right next to a gym. This can attract gym-goers looking for a post-workout drink or snack. The clean and new cafe shop was also appreciated by a customer. Additionally, the pumpkin spiced frappuccino was praised for being delicious, indicating that some drinks are prepared to a high standard.

In conclusion, this particular Starbucks location has several strengths, such as exceptional coffee quality, friendly staff, and a warm ambiance. However, there are also weaknesses, including inconsistent drink quality, poor customer service, and issues with cleanliness. These weaknesses should be addressed in order to improve the overall customer experience and satisfaction at this Starbucks location.

Best TL Reviews

I’m a really fussy coffee drinker and today I had the one of the best coffees of my life. Staff were wonderful and it was nice and warm inside unlike other Starbucks I have visited which seem to have air con on all year round. quick, friendly service. Would definitely recommend :)

Am a regular Starbucks customer and I've lost count of how many I've been to nationally.

Unfortunately this one is local to me.

It is by far the WORST Starbucks in every sense. 4 occasions now the food or drinks have either not tasted right or they've got the order wrong.

What makes it worse is the looks and attitude from the staff whenever I've politely pointed out a problem.

I've just bought a tuna panini for my daughter and it was RANK. it's definitely gone off.

We'd already left so I rung them and they said it was still in date. No apology. No "come back and we'll make this right". Just a pause.

I said just letting you know, don't serve that to anyone else. Reply. Okay thanks. That's it, ????

The staff need training BIG TIME

We’ve been here 3 separate occasions and every single time we have disliked the drinks. The hot chocolate tasted nothing like it was supposed to didn’t come with the chocolate cream. Also the caramel frappe tasted like milk and strawberries!

Normally we go to the Dewsbury Starbucks….from no on that’s we’re we will always go because they make their drinks how they should and it tastes soo much better than this one in Batley.

Service is great but drinks are not.

Arrived at 19:00 for a coffee date, I was given my drink in a paper cup even though I told them I was staying in. At 19:30 staff began to put chairs onto the tables and mop, the shop even though it doesn't close until 21:00. The shop was freezing cold atmosphere.. People didn't stay long due to thinking the shop was closing.. Very very disappointing for a Starbucks.

Great Location right next to the Gym! Clean new cafe shop, but barristers need to improved skills as coffee does not taste like it should do. Was a bit disappointed with my drink.

WOW !! I say that as the service is absolutely horrid.

Chai latte was okay but I think someone needs to go in and teach the staff ALL OF THEM, the meaning of Custoner Service and serve with a smile.

First and last time I will go in..

I get better service at the local gas station (petrol station ).

Staff were great behind the counter, making the coffee and serving but I wish they would allocate a designated cleaner because all the tables were dirty. Otherwise all ok

Whilst car in for MOT, just down the road, called in for a Pumpkin Spiced Frappucino, absolutely delicious. Had to call in again later for another. Staff friendly and polite.