Lorelei Hotel

+44 1656 788342

38 Esplanade Ave, Porthcawl CF36 3YU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lorelei Hotel

The Lorelei Hotel has received mostly positive comments, highlighting its nice atmosphere, good food, and friendly staff. These strengths have helped establish the hotel as a popular destination in Porthcawl. However, there is one negative comment about a delay in receiving food. While this may have been an isolated incident, it should be addressed to ensure customer satisfaction in the future.

One of the greatest strengths of the Lorelei Hotel is its welcoming and accommodating nature, as mentioned by a customer who visited with their young children. This demonstrates that the hotel is suitable for families and willing to go the extra mile to ensure a pleasant experience for all guests. In particular, the comment mentions the hotel's ability to accommodate an autistic son, which is considered a rare gem. This specific accommodation for individuals with special needs can attract a niche market and establish the hotel as an inclusive and compassionate establishment.

Another strength highlighted in the comments is the quality of the food. Multiple customers praise the deliciousness of the food and the reasonable pricing. Serving excellent food at a reasonable price can create a loyal customer base and positive word-of-mouth recommendations. Additionally, the comment about the best mulled wine ever suggests that the hotel has something special to offer during the festive season, attracting customers during this time and potentially increasing revenue.

The Lorelei Hotel is also praised for its selection of drinks. The positive comments about the great choice of beers, lagers, ciders, and the cheap drinks prices suggest that the hotel has a well-stocked bar that caters to a variety of tastes. This can contribute to a lively and enjoyable atmosphere, attracting customers who appreciate a wide selection of beverages.

Several customers also highlight the friendly and lovely staff at the hotel. The positive interactions between staff and customers create a welcoming and comfortable environment. Friendliness is a crucial factor in providing excellent customer service, as it can leave a lasting impression on guests and encourage them to return in the future.

However, there is one negative comment about slow service and a delay in receiving food. While the delay was compensated with a free drink, it is important for the hotel to address and minimize such issues. One possible solution mentioned in the comment is suggesting pre-ordering food for larger parties to decrease waiting times. Implementing such measures can prevent customer dissatisfaction and ensure a smooth dining experience for all guests.

In conclusion, the Lorelei Hotel has several strengths that contribute to its positive reputation. These include its welcoming and accommodating nature, delicious food at reasonable prices, a wide selection of drinks, and friendly staff. While there was one negative comment about slow service and a delay in receiving food, addressing this issue and implementing solutions can help maintain customer satisfaction. Overall, the Lorelei Hotel appears to be a highly recommended place in Porthcawl, with its positive attributes outweighing the negative.

Best TL Reviews

Stopped off here with my coach party. It was a very nice place, and lots of shops also have nice food. I definitely recommend

I have visited the Lorelei a couple of times for Sunday lunch and each time they have been very welcoming and accommodating me juggling my two little children. I am yet to visit as a family of five, but I know the Lorelei would be perfect in accommodating our autistic son, which is a rare gem! The food was lovely and I would highly recommend, and will return soon.

The best mulled wine ever. Warm a festive with a good atmostphere.

Fabulous Sunday lunch. Delicious and very reasonably priced. Great selection of beers lagers and ciders too.

The food is absolutely superb. Drinks prices are the cheapest in Porthcawl and the staff extremely friendly.

Best bar in Porthcawl. Food great, staff superb and highly rated on Camera. A real local's pub.

Great food, excellent choice of beer and lager. Lovely staff.

Table was booked for 7.15 and staff were very slow giving us menus. We were told that there was going to be a delay in receiving food but we didnt get it until after 8.30 and we were all starving by then !! However due to the delay we all had a free drink. Maybe in future if there is a table booked of a decent size they could suggest pre ordering food to cut down on the time to wait ???