Lotus House

+44 1554 756272

63 Pembrey Rd, Llanelli SA15 3BL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lotus House

Lotus House is a Chinese takeaway with several strengths that make it an attractive option for customers. Firstly, the food is consistently praised for its quality and taste. Many customers describe the food as amazing, delicious, and the best Chinese takeaway in town. The Kung Po chicken and Singapore Chow Mein are specifically highlighted as standout dishes. The fact that customers have been going to Lotus House for several decades speaks to the longevity and reputation of the establishment.

Another strength of Lotus House is its friendly and attentive service. Multiple customers comment on the friendly staff, both past and present. The fact that the older gentleman who was behind the counter for decades is missed shows the personal connections that develop between customers and the staff at Lotus House. The replacement staff member is also commended for their friendliness. This indicates that Lotus House has a strong customer service culture, which can greatly enhance the overall dining experience.

Lotus House is also praised for its portion sizes. Customers mention that the portions are large and provide good value for the money. This is an important aspect for many customers as they want to feel satisfied after their meal. Additionally, Lotus House is described as not being expensive, indicating that it offers affordable options for customers.

While Lotus House has numerous strengths, there are also some weaknesses that are mentioned in the comments. One recurring issue is the wait time when ordering. Some customers find the wait time to be a problem, but acknowledge that this may be due to the popularity and busyness of the establishment. It is important for Lotus House to address this issue in order to improve customer satisfaction. Providing accurate wait time estimates and managing customer expectations can help mitigate this concern.

Another weakness mentioned is the ordering process. One customer mentioned that they were given a specific time to pick up their order over the phone, but still had to wait an additional 25 minutes. This inconsistency in timing can lead to frustration and inconvenience for customers. Lotus House should work on improving their communication and ensuring that orders are ready on time as promised.

Overall, Lotus House has several strengths that make it a highly recommended Chinese takeaway. The amazing food, friendly service, and large portions contribute to its positive reputation. However, addressing the weaknesses such as the wait times and consistency in order timing can further improve the customer experience at Lotus House.

Best TL Reviews

Stopped here between jobs and what a nice takeaway. A very friendly woman served us and the food came out quick and was amazing. My Kung Po chicken was gorgeous and the Singapore Chow Mein was nice and spicy. They even threw in a poppadom ! Definitely recommend 10/10 ????????????

Best Chinese takeaway in the world. Been going there since the 70s. Miss the older gent who was behind the counter for decades but his replacement is also very friendly ????

Amazing food best around.. only problem is the wait when ordering but they are always busy..

Best Chinese in town taste better than neibouring takeaways worth the wait, big portion will be back.

Have been going to Lotus house for the past 30 years or so. Placed an order by phone. Food ready for collection in 10 mins. Was told the cost over the phone. Had to pay by cash. Food was extremely tasty, good value and I fully recommend the venu.

Lively food not expensive either

First time to have on the weekend. The order was absolutely delicious and definitely be returning.

My only issue was that I ordered over the phone told a time but still had to wait a further 25 minutes. Rather been told to come later

Great service of great food. Basic Chinese takeaway. But the food is always well made.