Lotus Nails Spa

+1 781-344-1241

1334 Park St, Stoughton, MA 02072 United States of America

Open Today: -

Quick Facts About Lotus Nails Spa

Strengths of Lotus Nails Spa:

1. Quick and efficient service: Many customers have praised the salon for its quick and efficient service. They appreciate that the staff works hard to ensure that customers leave satisfied.

2. Talented nail artists: Several customers have complimented the nail art done by Nancy, one of the technicians at Lotus Nails Spa. They appreciate her creativity and skill in creating unique and beautiful designs.

3. Hot stone massage: One customer mentioned that their pedicure included a hot stone massage for their feet, which they loved. This additional service adds value to the overall experience at the salon.

Weaknesses of Lotus Nails Spa:

1. Unprofessional behavior and rude staff: Multiple customers have complained about the unprofessional behavior of the staff at Lotus Nails Spa. They mentioned that the staff was talking about customers in Chinese and making fun of them, which made them feel uncomfortable. In addition, one customer mentioned that a staff member was glaring at the color of nail polish they chose. These incidents reflect poorly on the professionalism and customer service of the salon.

2. Inconsistent results: Some customers mentioned that they received inconsistent results in terms of the quality of their nails. One customer described lumps and waves on their fingers after a gel manicure, while another complained that their gel polish looked dull. The dissatisfaction with the results suggests that the salon may have some inconsistencies in their services.

3. Poor customer service and refusal to address issues: Multiple customers mentioned that they faced poor customer service and a lack of response when they raised concerns or complaints. One customer mentioned that when they asked if their nails could be repaired, they were met with disdain and ignored when they requested the contact information for the manager. Another customer mentioned that they experienced peeling nail polish shortly after getting a gel manicure, and despite going back to have it fixed, the issue persisted. The lack of proper customer service and failure to address issues can be a major drawback for customers who expect a satisfactory resolution to their concerns.

4. Harassment for tips: One customer mentioned that they experienced harassment from a technician regarding a tip, even though they had already tipped on a previous visit. This behavior creates a negative and uncomfortable atmosphere for customers and can lead to a loss of trust and patronage.

In conclusion, while Lotus Nails Spa has strengths in terms of quick service and talented nail artists, its weaknesses lie in the unprofessional behavior of staff, inconsistent results, poor customer service, and harassment for tips. These weaknesses can greatly affect the overall customer experience and may drive customers to seek services elsewhere.

Best TL Reviews

If I could give 0 stars I would . Me , my boyfriend and my sister in law called a head of time and we were told to come in.

We arrived and we ended up waiting 15 mins . During the service they were talking about the customers in Chinese . They were making fun of out of them .Me and my boyfriend could understand and it was very uncomfortable. When they were doing my feet the lady barely got the dead skin off my feet . The other lady that was being very rude to my boyfriend was glaring at the color I chose . I felt very uncomfortable!! I think I would take my business else’s wear . This place is money hungry , very rude , unprofessional and I think anyone can do better then go here !!! Take your business elsewhere.

Worth the long wait.

My Pedi came with a hot stone massage for my feet and I'm never going anywhere else ever again.

LOVE LOVE THIS place ! They are so quick and nice ! Honestly prices are worth it here ! For what they do ? YUP i don’t know how many times I’ve came here but I just love how even when there about to close they will go so hard for you to be satisfied! 5 STARS FROM ME !

Nancy goes above & beyond with her incredible nail art! This month she did amazing Halloween nails.

My daughter and I went in for a gel Manny and petty,

I’m not sure what was done to my hand every finger was shaped differently I have lumps /waves is the only way to describe the Horror,,, every finger different ????‍♀️ when I asked if it could be repaired I was met with distain ????I was told to speak to the manager???? I was told in the manager Was not in, I asked for the contact number for the manager and a name They completely ignored me,,, I am so disappointed that I would patronize a place that would treat me so poorly I would recommend not doing business with this salon

Seriously go somewhere else!

They took off all my cuticles and I paid for gel polish but my nails look so dull. When I said something they tried their hardest to shine but nothing. When they realized nothing was happening, they said bye and walked away. So I'm standing in the middle of the nail salon in shock that they are okay with this work as they go on to take the next client. My pedicure was mediocre and she kept cutting my cuticles, even though I said it's okay.

Now I'm at dollar general buying antibiotics to protect my feet from fungus. Save your hands and feet and go somewhere else

I got my nails done on August 7 for a wedding that I was attending to on August 8. By Monday, August 9 my nail polish was peeling. I pay for gel manicure and I was very taken back by the fact that the nail polish was coming apart. That same afternoon I went back and informed the owner of the situation and she had my nails repainted. today is Thursday, August 12 and my nail polish is coming off again peeling off making my hands look like I have not had a manicure in weeks. I’m very disappointed on those nail salon and the quality of products they use. Will never go back. This manicure was not cheap as I paid 45.00 to get it done originally.

2nd time going because 1st time pedi for me and my guy was great so we tipped well. We came back and the tech who did us the 1st time told the other techs "big money"" and proceeded to harass us both about a tip..even though on the 1st visit she snatched an additional $5 out of my hand!! I ended up walking out when my gel was dry because even tho she shredded my guys toenails and he refused to tip, she still harassed me for tip when he left out the salon. Deplorable!! His toenails are still messed up.